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"Found a bedbug in our room on 5th day of our stay. My wife and I were very upset but the hotel general manager was only interested making excuses rather than comforting us. She also implied that we brought the bedbugs with us. We weren't offered another room as we might spread them but we were welcome to move to another hotel, they told us. This was quite late at night and we wanted our clothes washed before packing so we had to stay that night after getting the bed vacuumed. We were so distraught and disappointed that we decided to pack up and come back home. I highly doubt we will ever go back to London again. We had such a high expectation for this trip. They have only refunded for the nights we have not stayed and pointed out that it was a non-refundable booking as if leaving early was our fault. Unbelievable. "

"The room was incredible. It was clean with a great view of the London bridges and Big Ben. The staff was very accommodating. The breakfast was perfect and fresh."

"Yes breakfast was good "

"Lovely clean room, super service and enjoyed our stay. Slept well, very comfy bed! "

"Initial problems with key card not working but staff sorted quickly and efficiently. Room bright, fresh and clean, beds very comfortable. Shame no pillow protectors though. Also no tea/coffee making facilities in the room, which surprised me for a 4 star rating. Drinks machine at reception for additional charge Great location, would stay again "

"Lovely stay, handy location, expensive but it was london marathon weekend. Highly recommend as it was clean, spacious and perfect for what we wanted."

"The penthouse had a sofa bed that had a horrible mattress and the bed made loud noises even with slight movement. Couldn’t sleep all night and woke up with backache and a headache. The lady at the front desk was rolling her eyes at the other guests. Not worth the money. Worst bed I have ever slept on, the view from the penthouse was also not good."

"The room was clean but smaller than I thought. We called the front desk for some water and they came with 4 extra bottles of water which was amazing! Overall, I would stay here again."

"Bed was like sleeping on a trampoline. Way too hard. Staff were accommodating and friendly. Unrestful sleep equals poor stay unfortunately. "