Residences in Southland

"I recently stayed at Sherwood Queenstown and had a mixed experience. On the positive side, most of the front desk staff were very friendly and welcoming, which made check-in and general interactions pleasant. The room also had a nice view, and its location wasn’t far from reception, which was convenient. However, there were several issues that affected our stay. Some of the room facilities felt outdated, especially the bathroom sink, where the hot and cold water system was not very user-friendly. The biggest problem was the WiFi. Despite the room being close to reception, the connection was extremely poor throughout our stay. It would frequently disconnect, and even when connected, the speed was either unusable or very slow. This was quite frustrating. We reported the issue to the front desk multiple times, but unfortunately, nothing was resolved by the time we checked out. Interestingly, the WiFi worked perfectly fine in the lobby and restaurant areas. On our last morning before check-out, we also had an unpleasant interaction with a staff member who initially refused to provide milk. Although he eventually agreed to give us one bottle, the experience left us with a negative impression to end our stay. Overall, while the staff friendliness and views were highlights, the outdated facilities and especially the unreliable WiFi significantly impacted our experience."

"air con ok"

"Super close to skyline and town center. Also, good access to getting to Glenorchy-Queenstown and Arrowtown. Friendly staff checking in. Just an awesome and amazing experience here. Room fit our family perfectly and parking right outside our door. Heaters in the rooms to keep us warm. "

"Clean room, staff were awesome! Check in was a breeze and the property is nicely tucked away from the hustle of the main centre but a quick drive in if you feel the need. A whole heap of amenities near the hotel so you'd never need to go far for anything really "

"Property 3 minutes down the road for the Realnz excursions departure point, made life easy."

"Our favourite stay in NZ!! Gorgeous property and lakeside view! Well trained and pleasant staff - fantastic, overall. "

"Great Views,, sadly dull uncaring atitude of young european staff. Advertised wifi/internet, wouldnt work, went to office and was told "you have to come out of your room outside near reception for it to work properly, tv has no internet connection so only 2 channels wich kept going out of tune. Advertised Microwave in room no microwave.... no milk for tea 😔 ... no "

"Valet parking is a must as parking anywhere in town is a crap shoot. Breakfast was decent and the location is excellent. We had a Mountain View with partial lake views. We didn’t feel like we were missing out as we didn’t spend much time in our room."

"Why was the spa seat facing the wall and not the lake? Seems like a dumb decision to miss out on the view."