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Nhận xét về Red Roof Inn Spartanburg - I-85

2 out of 5
Red Roof Inn Spartanburg - I-85
105 Jones Rd, Spartanburg, SC

Nhận xét

6,6
Đánh giá 10 - Xuất sắc. 31/103 nhận xét" "
Đánh giá 8 - Tốt. 17/103 nhận xét" "
Đánh giá 6 - Được. 19/103 nhận xét" "
Đánh giá 4 - Kém. 14/103 nhận xét" "
Đánh giá 2 - Tồi. 22/103 nhận xét" "

5,6/10

Sạch sẽ

6,8/10

Nhân viên & dịch vụ

6,0/10

Tiện nghi, dịch vụ

5,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,0/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Darrin Jamell

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Blood stains on floor and door handle.
Lưu trú 2 đêm vào Tháng 5, 2024
Nishaye RediResponse Specialist trả lời vào 25/05/2024
Hello Darrin, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Spartanburg - I-85. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - Tốt

Israel

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Really cheap place to stay at but my room did smell. Room where clean and bed was really comfy! Staff where nice and parking was ok. Overall, good inn to stay and affordable!
Lưu trú 1 đêm vào Tháng 5, 2024
Nishaye RediResponse Specialist trả lời vào 25/05/2024
Hello Israel, Thank you for taking the time to tell us about your stay at the Red Roof Inn Spartanburg - I-85. I'm thrilled to read that you were pleased with the cleanliness of the room, affordable rates and the parking availability. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the odor of the room. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 - Kém

Deborah

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room was very dirty and the smell was horrible
Lưu trú 1 đêm vào Tháng 5, 2024
Nishaye RediResponse Specialist trả lời vào 20/05/2024
Hello Deborah, Thank you for taking the time to tell us about your stay at the Red Roof Inn Spartanburg - I-85. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - Tốt

Joye

Lưu trú 2 đêm vào Tháng 4, 2024
Oniel Rediresponse Specialist trả lời vào 16/04/2024
Hi Joye,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Spartanburg - I-85. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 - Tồi

Eric

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I didn’t even stay the night booked for the wrong day and wouldn’t let me change the date or get a refun
Lưu trú 1 đêm vào Tháng 3, 2024
Kamaria RediResponse Specialist trả lời vào 28/03/2024
Dear Eric,Thank you for taking the time to tell us about your experience at the RED ROOF INN SPARTANBURG - I-85. I am sorry that your experience did not meet your expectations prompting your 1/5 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 - Tồi

Tatiana

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I didn’t like the fact that they didn’t have any running hot water
Lưu trú 1 đêm vào Tháng 3, 2024
Gabrielle RediResponse Specialist trả lời vào 19/03/2024
Thank you for taking a moment to leave a review, Tatiana. The staff and I at the Red Roof Inn Spartanburg - I-85 were disappointed to see your 1/5 score following your stay. You stated that the lack of hot water dampened your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 - Xuất sắc

Maquaito

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
One of the worker was rude
Lưu trú 1 đêm vào Tháng 3, 2024
Oshane RediResponse Specialist trả lời vào 16/03/2024
Dear Maquaito, Thank you for taking the time to tell us about your experience at the RED ROOF INN SPARTANBURG - I-85. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you described with the staff. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 - Xuất sắc

Yury

Lưu trú 1 đêm vào Tháng 3, 2024
Carla RediResponse Specialist trả lời vào 26/03/2024
Hello Yury, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Spartanburg - I-85 and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 - Tồi

Brittney

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Recordo Rediresponse Specialist trả lời vào 22/02/2024
Hello Brittney, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Spartanburg - I-85 and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 - Kém

Brandy

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed in the room the whole time trying to enjoy our anniversary and all night we herd running and yelling
Lưu trú 10 đêm vào Tháng 1, 2024
Recordo Rediresponse Specialist trả lời vào 10/02/2024
Dear Brandy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Spartanburg - I-85. It's saddening to hear that your stay fell short of your expectations due to the disturbance you highlighted. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 - Được

Kallie

Không thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 1, 2024
Sharma RediResponse Specialist trả lời vào 18/01/2024
Hello Kallie, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SPARTANBURG - I-85 and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 - Được

Jamesha

Không thích: Sạch sẽ, tiện nghi phòng
Shower not clean hair all on the walls.. towels and rags got hair all on them. No cups no ice pack
Lưu trú 1 đêm vào Tháng 1, 2024
Sharma RediResponse Specialist trả lời vào 15/01/2024
Thank you for taking a moment to leave a review, Jamesha. The staff and I at the RED ROOF INN SPARTANBURG - I-85 appreciate your 3/5 score. However, you indicated that the cleanliness of the shower and linens you mentioned, and no cups and ice pack hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope to make a new impression and would love to see you again at one of our Red Roof locations.Sincerely,Red Roof Management

10/10 - Xuất sắc

Craig

Lưu trú 1 đêm vào Tháng 1, 2024
Sharma RediResponse Specialist trả lời vào 11/01/2024
Hello Craig, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SPARTANBURG - I-85 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 - Được

Amy

Thích: Nhân viên & dịch vụ
Lưu trú 6 đêm vào Tháng 12, 2023
Chirell RediResponse Specialist trả lời vào 04/01/2024
Dear Amy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Spartanburg - I-85 and I are saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

2/10 - Tồi

William

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Red roof Inn, no ... Hell Roof Inn.
The room smelled like cigarette smoke. There was a roach crawling on the ceiling. The water pressure in the shower was very very poor. They allowed people to stand outside the rooms and smoke. This allowed for cigarette smoke to get into the rooms. This affected my asthma. When I said something about it the manager told me it was not his problem. I asked to check out early and was told I would still have to pay for the remaining nights. No refunds. Worst hotel I have ever been in. A book this room with hotels.com and hotels.com would not help me get my money back for the additional nights I had rented the room for. Hotels.com said they called the manager and talk to him. The manager told me they never called but hotels.com told me they had him recorded and what his name was. The manager will lied to me. I would sleep on the street before I would ever stay at this hotel again. If you want to be disrespected, treated badly and have the worst accommodations possible, then stay here.
Lưu trú 2 đêm vào Tháng 12, 2023
Chevanese RediResponse Specialist trả lời vào 29/12/2023
Thank you, William, for writing to us about your recent stay at the Red Roof Inn Spartanburg - I-85. We're truly disappointed to learn that you encountered this distasteful situation during your recent visit regarding the unpleasant odor in the room, the poor water pressure in the shower, the less than ideal encounter you had with our staff, the pest you reported, along with the other listed hindrances. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold and know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I'll bring this matter to upper management's attention for further review. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 - Được

James

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Signage Was Bad, Otherwise Okay
The room, condition, and cleanliness were all fine. Signage was quite bad. Access was down an unmarked street (across from "76" gas station) that I missed in the dark. The tiny office had one sign, hanging down, that I missed and drove all around the buildings. Then the directions to my room ("next building") were poor, and I walked around the whole place until I found it. A simple diagram posted in the office would help immensely.
Lưu trú 1 đêm vào Tháng 12, 2023
Kamaria RediResponse Specialist trả lời vào 05/12/2023
Dear James,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SPARTANBURG - I-85. It's great to hear that you were pleased with the room. However, I sincerely apologize for the issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 - Xuất sắc

Regina

Lưu trú 2 đêm vào Tháng 11, 2023
Brian trả lời vào 29/12/2023
Thank you for your review! We appreciate your feedback and hope to see you again in the future.

10/10 - Xuất sắc

Eaggle

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice Lady at front desk
Lưu trú 1 đêm vào Tháng 11, 2023
Kamaria RediResponse Specialist trả lời vào 30/11/2023
Dear Eaggle,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SPARTANBURG - I-85. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our front desk staff to be nice. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 - Được

Jane

Ok for a quick overnight. Small room, nowhere to sit but the bed.
Lưu trú 1 đêm vào Tháng 11, 2023
Kamaria RediResponse Specialist trả lời vào 29/11/2023
Dear Jane,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SPARTANBURG - I-85. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the size of the room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

4/10 - Kém

Rex

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was not cleaned properly no aminaties will not do it again
Lưu trú 1 đêm vào Tháng 11, 2023
Kamaria RediResponse Specialist trả lời vào 23/11/2023
Dear Rex,Thank you for taking the time to tell us about your experience at the RED ROOF INN SPARTANBURG - I-85. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 - Tồi

Jamesha

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bugs everywhere left towel and rag of someone that was there before me. Hair in the tub toilet moves when you sit on it covers very thing with burnt wholes in them room stinks and dusty
Lưu trú 2 đêm vào Tháng 11, 2023
Kamaria RediResponse Specialist trả lời vào 20/11/2023
Dear Jamesha,I appreciate you sharing your feedback following your stay at the RED ROOF INN SPARTANBURG - I-85. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the tub and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 - Tốt

Angelica A.

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Kamaria RediResponse Specialist trả lời vào 14/11/2023
Hello Angelica,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPARTANBURG - I-85 and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 - Được

Darl

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s ok … hotel just another place to sleep and shower
Lưu trú 3 đêm vào Tháng 11, 2023
Dannielle Rediresponse Specialist trả lời vào 11/11/2023
Hello Darl, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPARTANBURG - I-85 and I welcome your 3/5 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - Xuất sắc

Sahara

Lưu trú 1 đêm vào Tháng 11, 2023
Recordo Rediresponse Specialist trả lời vào 06/11/2023
Hello Sahara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPARTANBURG - I-85 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 - Kém

W Needham

Không thích: Nhân viên & dịch vụ
Try another choice
The hotel is a dump, cheap as it is, still over priced. Vending way over priced. Toilet was the smaller than child sized. Can't believe this dump stays in business.
Lưu trú 1 đêm vào Tháng 10, 2023
Oniel Rediresponse Specialist trả lời vào 02/11/2023
Hi Needham,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Spartanburg - I-85. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 - Xuất sắc

Keiry

Đi cùng thú cưng
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
People are very nice not rude. Like other hotels and very clean and safe. Yes I would stay there again. Also customer service was very helpful.
Lưu trú 2 đêm vào Tháng 10, 2023
Oniel Rediresponse Specialist trả lời vào 31/10/2023
Hi Keiry,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Spartanburg - I-85. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that you found our staff to be nice and our hotel clean/safe. Positive guest feedback, like yours, is always an encouragement to all of our staff at RedRoof. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

6/10 - Được

elizabeth

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 10, 2023
Recordo Rediresponse Specialist trả lời vào 01/11/2023
Hello Elizabeth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPARTANBURG and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 - Được

Zeeshan

Lưu trú 1 đêm vào Tháng 10, 2023
Kamaria RediResponse Specialist trả lời vào 23/11/2023
Hello Zeeshan,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPARTANBURG - I-85 and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,KamariaRed Roof ManagementRediResponse Specialist

8/10 - Tốt

Michael

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice rooms just needs stiffer beds
Lưu trú 1 đêm vào Tháng 10, 2023
Oniel Rediresponse Specialist trả lời vào 30/10/2023
Hi Michael,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Spartanburg - I-85. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that our rooms were to your liking. In regards to your comment pertaining our beds, please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof Management Rediresponse Specialist

4/10 - Kém

Lee

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
The bathroom shower wasn’t clean and the bed quilt had burn holes from previous smokers.
Lưu trú 1 đêm vào Tháng 10, 2023
Toni-Ann RediResponse Specialist trả lời vào 15/10/2023
Dear Lee,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the shower and you found burn holes in the quilt. At Red Roof we continually work to improve our hotel, so I really appreciate you providing us with your feedback.We will take your comments into consideration to make changes to improve our customer experience here at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 - Tồi

Javon

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bugs
Lưu trú 1 đêm vào Tháng 10, 2023
Kamaria Red Roof Management RediResponse Special trả lời vào 13/10/2023
Dear Javon,I appreciate you sharing your feedback following your stay at the RED ROOF INN SPARTANBURG - I-85. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 - Kém

Dorel

Đi theo nhóm
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sheets where not clean Very old mattress, spider webs all over Not clean at all , toilet was leaking
Lưu trú 1 đêm vào Tháng 10, 2023
Toni-Ann RediResponse Specialist trả lời vào 12/10/2023
Hello Dorel, Thank you for leaving a review of our Red Roof. You indicated that you were not pleased with your stay, resulting in your 2/5 score. The issues you brought to our attention regarding the uncleanliness of the sheets, the mattress not being to your liking, a leaking toilet and webs in the room are truly regrettable. At Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

8/10 - Tốt

Kenneth

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 9, 2023
Sharma RediResponse Specialist trả lời vào 26/09/2023
Hello Kenneth,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SPARTANBURG - I-85 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 - Xuất sắc

Kristin

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Great! Cant say anything negatively about this hotel, i will rent a room here again.
Lưu trú 1 đêm vào Tháng 9, 2023
LaTunde Murrant. Rewards Specialist trả lời vào 20/09/2023
Dear Kristin,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SPARTANBURG - I-85. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - Xuất sắc

Amy

Lưu trú 2 đêm vào Tháng 8, 2023
Dannielle Rediresponse Specialist trả lời vào 03/09/2023
Hello Amy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPARTANBURG - I-85 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

6/10 - Được

Tinana

Good
Lưu trú 2 đêm vào Tháng 8, 2023
Toni-Ann RediResponse Specialist trả lời vào 31/08/2023
Dear Tinana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SPARTANBURG - I-85. We're happy to see that you had a good stay with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 - Tồi

Raul Heriberto

Đi theo nhóm
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cero limpieza. Muy descuidada sin mantenimiento sábanas sucias baños sucios olor a cigarro. Muy mala experiencia
Lưu trú 1 đêm vào Tháng 8, 2023
Kamaria RediResponse Specialist trả lời vào 24/08/2023
Estimado Raúl,Gracias por tomarse el tiempo de contarnos su experiencia en el RED ROOF INN SPARTANBURG - I-85 . Lamento que su experiencia no haya cumplido con sus expectativas, por lo que obtuvo una puntuación de 1/5 después de su estancia. Trabajamos continuamente para mejorar nuestro hotel, por lo que realmente agradezco que nos brinde sus comentarios. En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar que se sienta cómodo.Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Muy atentamente,Kamaria RediResponse Specialist

2/10 - Tồi

J

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The room smell shower wasn't clean and that not worth the prices i paid
Lưu trú 1 đêm vào Tháng 8, 2023
Kamaria RediResponse Specialist trả lời vào 20/08/2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN SPARTANBURG - I-85. I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

8/10 - Tốt

Kenneth

Đi theo nhóm
at check in did not have enjoy keys to give me 2 keys for my room; room 143 was poor quality and furniture items looking old and tiredl sheets are paper thin and only 1 soap packet for bath and wash basin; no sitting chair for desk use
Lưu trú 1 đêm vào Tháng 8, 2023
Dannielle Redirespons Specialist trả lời vào 18/08/2023
Dear Kenneth,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SPARTANBURG - I-85. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the room, quality of the sheets, limited soap and the other issues mentioned. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management

10/10 - Xuất sắc

Daniel

Lưu trú 1 đêm vào Tháng 7, 2023
LaTunde Murrant. Rewards Specialist trả lời vào 12/08/2023
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPARTANBURG and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - Tốt

Amanda

Lưu trú 1 đêm vào Tháng 7, 2023
Sharma RediResponse Specialist trả lời vào 10/08/2023
Hello Amanda, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SPARTANBURG - I-85 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 - Được

Khách đã xác thực

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Crack smoking
The first room I checked into was completely disgusting crack smoking chore boys under the mattress leftover drugs under the bed. Disgusting, disgusting, disgusting
Lưu trú 1 đêm vào Tháng 7, 2023
Carla Red Roof Management trả lời vào 11/07/2023
Dear valued Guest,We are sorry to hear your recent experience at the Red Roof Inn Spartanburg - I-85 did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 - Xuất sắc

Franklin

Lưu trú 4 đêm vào Tháng 6, 2023
Carla Red Roof Management trả lời vào 23/07/2023
Hello Franklin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Spartanburg - I-85 and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 - Tốt

Amy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 6, 2023
Oniel Rediresponse Specialist trả lời vào 02/07/2023
Hello Amy,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Spartanburg - I-85. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

10/10 - Xuất sắc

Carolyn

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very pleasant staff and room change was easy
Lưu trú 1 đêm vào Tháng 6, 2023
Oniel Rediresponse Specialist trả lời vào 30/06/2023
Hello Carolyn,Thank you for taking the time to write a review of your stay at the Red Roof Inn Spartanburg - I-85. It is so rewarding to read that you had a great encounter with us and we truly appreciate you letting us know that you found our staff to be pleasant and attentive with the changing of your room. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

8/10 - Tốt

Corey

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 6, 2023
Oniel Rediresponse Specialist trả lời vào 22/06/2023
Hello Corey,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Spartanburg - I-85. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

6/10 - Được

Raul

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 6, 2023
Oniel Rediresponse Specialist trả lời vào 21/06/2023
Hello Raul,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn Spartanburg - I-85. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

10/10 - Xuất sắc

Tony

Lưu trú 1 đêm vào Tháng 6, 2023
Sharma RediResponse Specialist trả lời vào 14/06/2023
Hello Tony, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SPARTANBURG - I-85 and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 - Tốt

Jamie

Khách đi công tác
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 5, 2023
Abigail RediResponse Specialist trả lời vào 03/06/2023
Hello Jamie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Spartanburg - I-85 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

8/10 - Tốt

Amy

Lưu trú 1 đêm vào Tháng 5, 2023
Abigail RediResponse Specialist trả lời vào 03/06/2023
Hello Amy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Spartanburg I-85 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AbigailRediResponse Specialist