4/10
The room was clean and big. However, I went to St. George for a medical procedure, so I needed to check out a little later the next day. I made my booking through Expedia and asked them to arrange for a late checkout. They agreed, talked with the hotel about it, and told me to give them a call as well. I called the hotel, I explained that I had a medical procedure and that my flight was late, so I wanted to stay until 5 PM the following day. When I checked in and informed the front desk that I would be checking out at 5 PM, and they agreed to this arrangement. After my procedure, I returned to my room. The next day, I was in pain and still feeling the effects of the anesthesia. Around 11 AM, housekeeping started knocking on my door, asking me to leave. I could barely walk but managed to answer the door and reminded them that I had already spoken with the front desk and they knew I was checking out at 5 PM. I also had a "Do Not Disturb" sign on my door.
I repeated myself to the housekeeping staff three times, but they still continued to knock every five minutes. I called the front desk to reiterate that I was staying until 5 PM and mentioned my previous conversations. The person on the phone asked who I had talked to and insisted that I should pay for the late checkout. I said that I was willing to cover the extra charge and that’s why I provided my card information yesterday. Despite this, I continued to have staff knocking at my door This experience was incredibly frustratin
Beyzaa
Lưu trú 1 đêm vào Tháng 6, 2025