6/10 - Được
Samantha
04/08/2025
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Staff was very friendly, respectful and informative. When it came to the room, I did not get the luxury ambiance. I reserved a garden view, partial ocean view, with a King Size bed, and received two queen size beds. When asked why, I was advised, they accommodate what's available if they do not have what you reserved. The room was very moist and damped and smelled like basement. The first two nights I had a sink issue. When I advised staff of the issue and requested a room change they gave me the run around. The forth night I had the same issue and complained and requested a manager. I finally was moved for my last two nights, which I felt wasn't right, but the manager was very helpful. The new room did not smell like basement nor was it damped. They also forgot my birthday decorations which the manager did accommodate once he realized the numerous issues. The fridge in the room does not really keep your food or drinks cold. Over all the property is safe, and two minutes from the airport. They do a good job with entertainment. I'd rate the food 6 out of 10, and would eat off the resort some nights.
Samantha
Lưu trú 6 đêm vào Tháng 7, 2025
