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Nhận xét về Cedar Hill Lodge

2.5 out of 5
Cedar Hill Lodge
680 West US2, St Ignace, MI

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 398/1007 nhận xét" "
Đánh giá 8 - Tốt. 326/1007 nhận xét" "
Đánh giá 6 - Được. 153/1007 nhận xét" "
Đánh giá 4 - Kém. 89/1007 nhận xét" "
Đánh giá 2 - Tồi. 41/1007 nhận xét" "

8,2/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

zander

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Everything was good except one thing and that is the lock on the door wouldn’t lock from the inside at all so I spent the two nights there with an unlocked door
Lưu trú 2 đêm vào Tháng 5, 2024

6/10 - Được

Sylwia

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Don’t even bother trying their breakfast. Poor choice options and the little they offer is truly nasty. The place looks nice on the outside and has cool outdoor amenities. Inside, however, the standard is very low.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 26/05/2024
Hello Sylwia,We appreciate your feedback on our hotel's breakfast options and facilities. We value all guest comments as they help us improve our services. Please feel free to reach out to our management with additional details so we can address your concerns accordingly.

10/10 - Xuất sắc

Lady Gina

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were going to be late arriving, and they stayed up waiting for us to arrive at Midnight!! Staff was very friendly and helpful for our entire stay!! We plan to return again to visit the area and will stay here again!! Wonderful place to stay, and we highly recommend it!
Manager trả lời vào 26/05/2024
Hello Lady Gina,We are delighted to hear that you had a positive experience during your stay with us! Our team strives to provide exceptional service to all our guests, and we are thrilled to hear that our efforts were appreciated. We look forward to welcoming you back on your next visit to the area. Thank you for recommending us!

2/10 - Tồi

Diane

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bedbugs-needs to be fumigated and updated. Manager confirmed bed bugs
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello Diane,We're sorry to hear about your experience. Please be assured that we take all feedback seriously and are committed to maintaining the highest standards of cleanliness. Your concerns will be addressed with the appropriate teams for immediate action. Thank you for bringing this to our attention.

6/10 - Được

Donna Marie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is an average hotel for a good price. Breakfast was okay. Our room was very spacious. Which suited our needs. Would stay again. The staff were excellent
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 23/05/2024
Hello Donna Marie, We're thrilled to hear that you found our hotel to be a good value and that the room suited your needs perfectly. Our team is delighted to hear your kind words about their service. We hope to welcome you back for another enjoyable stay in the future.

8/10 - Tốt

Shannon

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
We got a room with a jacuzzi tub and it had nothing to stop the drain with so we had to use a washcloth. The breakfast was awful, no eggs, no meat. Nothing that my husband and I could eat, we ended up having to get something and pay extra for breakfast. The staff was nice and the room was nice besides the drain issue. Would def. stay there again.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 22/05/2024
Hello Shannon, Thank you for sharing your feedback with us. We appreciate your kind words about our staff and the room. We regret to hear about the inconvenience you experienced with the jacuzzi tub and breakfast offerings. Your comments will be passed along to the relevant teams for review. We hope to welcome you back in the future to provide a better experience.

10/10 - Xuất sắc

Michael

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My family enjoyed the pool and hot tub. The property is pretty large with some fun things to do outside. The hotel isnt far from memorial park either.
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 20/05/2024
Hello Michael,We're delighted to hear that you and your family had a great time enjoying our pool, hot tub, and outdoor amenities. Our convenient location near Memorial Park offers our guests easy access to local attractions. Thank you for sharing your positive experience with us!

2/10 - Tồi

Huafang

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room not cleaned properly. Air condition too noise and we had to ask for extra blankets. The bedside light switch was broken. Breakfast had only cereal, muffin and pancakes/walffles. It was a continent breakfast without eggs. Staff was nice.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 21/05/2024
Hello Huafang, We appreciate your feedback regarding your recent stay, and we apologize if the cleanliness and amenities did not meet your expectations. Your comments will be shared with our team for further review and improvements. We're glad to hear that you found our staff to be nice. Thank you for taking the time to share your experience with us.

10/10 - Xuất sắc

Joseph

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Been staying at Cedar Hill Lodge for the past 4yrs for an annual event up there. Have never had an issue staying here. Staff is always friendly, fair pricing, rooms are always clean, quiet, and close to everything needed. Will continue to keep coming back!
Lưu trú 3 đêm vào Tháng 5, 2024
Manager trả lời vào 19/05/2024
Hello Joseph,We are thrilled to hear about your positive experiences during your annual event stays at Cedar Hill Lodge. Our team works diligently to provide a friendly environment, clean rooms, and convenient location. We appreciate your loyalty and look forward to welcoming you back in the future!

6/10 - Được

Stephen

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Conveniently located to catch the Mackinac Island Ferry. Clean Rooms. The advertised included breakfast was a grab and go with very little selection.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 17/05/2024
Hello Stephen, We appreciate your feedback on our convenient location and clean rooms. We strive to provide a variety of options for breakfast and will share your comments with our team for review. If you have any further concerns, please reach out to our management team directly for assistance.

4/10 - Kém

Dawn, Allegan

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Manager trả lời vào 17/05/2024
Hello Dawn, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to contact us with any specific feedback you may have so we can address it accordingly. We value your input and hope for the opportunity to exceed your expectations in the future.

2/10 - Tồi

Paul

Đi cùng thú cưng, Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The room didn't have heat tge TV didn't work. Had a king bed room they moved us to a small room with a queen bed. Charged us the same price. Charged us more fees for a pet.
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 14/05/2024
Hello Paul, We appreciate you sharing your experience with us. Our team will look into the room's heating and TV to ensure all amenities are working properly. Please contact our management team directly to discuss your specific concerns further. We value your feedback and aim to address any issues promptly.

4/10 - Kém

Kelley

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not even slightly friendly checking in. We checked in at about 630 and went to the room and furniture was stacked on the bed. We go back to the desk and they had no idea. Took a long time to set the room up and the carpets were wet and still wet the next morning. The room has a weird window to the hall and the curtain doesn't cover it the whole way so I was uncomfortable the whole time. The jetted tub was nice and the only reason we didn't request another room. There was a dead stink bug in the bathtub. The bed was not very comfortable and the remote didn't work. The front lobby area is very pretty and the grounds are nice.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 13/05/2024
Hello Kelley, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 - Tốt

Shauna

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The property was old but the kids loved it and it had a nice breakfast.
Lưu trú 1 đêm vào Tháng 8, 2023
Manager trả lời vào 17/03/2024
Hello Shauna,We are delighted to hear that your children enjoyed their time at our property and that you found our breakfast enjoyable. We appreciate your feedback and hope to welcome you back in the future for another memorable stay.

10/10 - Xuất sắc

Bev

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ
Great
Lưu trú 3 đêm vào Tháng 10, 2023
Manager trả lời vào 10/01/2024
Hello Bev,Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your stay. If there's anything else we can assist you with, please don't hesitate to reach out to our management team directly.

8/10 - Tốt

Darrel

Lưu trú 1 đêm vào Tháng 8, 2023
Manager trả lời vào 25/11/2023
Hello Darrel,Thank you for choosing our hotel for your stay! We appreciate your positive rating and we're glad you had a great experience. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

6/10 - Được

MARCIO, TROY

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The heater and Wi-Fi did not work
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 04/11/2023
Hello MARCIO,We apologize for any inconvenience caused during your stay. We appreciate your feedback and will ensure that the appropriate teams are informed.

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
Great value but crumby beds and low shower head
The staff at the reception desk was great. The room was clean and the pool was very warm. The price point was perfect. The only complaints would be that the bed was like sleeping on a trampoline - it was very hard and bouncy and the shower head was far too low. My child is 5'6" and it was even too low for them. I had to squat to shower.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 03/11/2023
Dear Guest,Thank you for sharing your experience with us. We appreciate your kind words about our reception staff and the cleanliness of the room. We apologize for any inconvenience caused by the firmness of the bed and the height of the shower head. We value your feedback and will take it into consideration for future improvements. We hope you will consider staying with us again in the future.

10/10 - Xuất sắc

Shannon

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My guy and I really loved our get a way stay, we will definitely be back to stay next yr.
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 02/11/2023
Hello Shannon,Thank you for choosing our hotel for your getaway! We're thrilled to hear that you and your partner had a wonderful time. We can't wait to welcome you back next year for another memorable stay.

10/10 - Xuất sắc

Mary

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great for our furry friend who travels with us. Disappointed no eggs or potatoes for breakfast just cereal, muffins, sausage, pancakes & waffles. Good Coffee!!! Helpful and kind staff.
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 31/10/2023
Hello Mary,Thank you for choosing our hotel for your stay! We're glad to hear that you and your furry friend enjoyed your time with us. We apologize for any inconvenience regarding the breakfast options, but we appreciate your feedback and will take it into consideration for future enhancements. We're pleased that you enjoyed our coffee and found our staff helpful and kind. We look forward to welcoming you back in the future.

8/10 - Tốt

Nate

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We spent one night it was what we expected rooms clean and the staff friendly!
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 01/11/2023
Hello Nate,Thank you for your positive feedback on our clean rooms and friendly staff! We take pride in providing the experience our guests expect. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

4/10 - Kém

John

Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 19/11/2023
Hello John,Thank you for taking the time to share your feedback with us. We apologize if your experience did not meet your expectations. We appreciate your comments and will certainly take them into consideration for future improvements. Your satisfaction is important to us and we hope to have the opportunity to welcome you back again in the future.

8/10 - Tốt

KELLY, Athens

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Specifically selected this property because it offered continental breakfast. Was told breakfast was from 7 to 9:30 am. Went down at 7 and 7:15 and there was no breakfast and no one manning the front desk. Bought breakfast at McDonalds.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 28/10/2023
Hello KELLY,We apologize for the inconvenience caused. We will address this issue with our staff to ensure that our continental breakfast is available during the specified times. Thank you for bringing this to our attention.

10/10 - Xuất sắc

Mark

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stay was great
Lưu trú 3 đêm vào Tháng 10, 2023
Manager trả lời vào 28/10/2023
Hello Mark,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

8/10 - Tốt

James

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 26/10/2023
Hello James,Thank you for your positive review! We are thrilled to hear that you had such a great experience at our hotel. We hope to welcome you back soon!

10/10 - Xuất sắc

Kishor

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great Place to stay
This place is amazing. Centrally located and great value for the price.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 26/10/2023
Hello Kishor,Thank you for your kind words! We are delighted to hear that you found our hotel amazing and enjoyed its prime location and value for money. We hope to welcome you back soon for another fantastic stay!

10/10 - Xuất sắc

Lloyd

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was very roomy and quiet. Everything was clean and accommodating. Highly recommend.
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 26/10/2023
Hello Lloyd,We're glad to hear that you enjoyed your stay with us! Thank you for recommending our hotel and we hope to welcome you back soon.

2/10 - Tồi

Khách đã xác thực

Đi theo nhóm
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
No heat in the room when we checked in. It took more than half hour the heat finally came.. no blankets in the room, it took long time to bring them to the room after 3 phone calls. Breakfast, no tea bags provided, The shower curtain is too long and soaked in the dirty water when you take a shower.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 25/10/2023
Dear Guest, We apologize for the inconvenience experienced during your stay. We appreciate your feedback and will address the issues raised to ensure a more comfortable experience for our guests in the future.

8/10 - Tốt

Mitchell

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Front desk was very helpful. The price was great.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 26/10/2023
Hello Mitchell,Thank you for rating our hotel! We appreciate your feedback and are delighted to know that you had an exceptional experience during your stay with us. We hope to welcome you back soon!

10/10 - Xuất sắc

Helen

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location! Very family friendly and very clean.
Lưu trú 3 đêm vào Tháng 10, 2023
Manager trả lời vào 25/10/2023
Hello Helen, We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

8/10 - Tốt

Jody

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 25/10/2023
Hello Jody,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.

6/10 - Được

Scott

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Appears to be new Magt, not as nice as it was
When we arrived the lighting was very poor around the entrance. There are lights at the entry but they appear to be out. They did accommodate us with a ground floor room; however, it was one that adjoined to another room and the person over there kept trying to open the door and made us uncomfortable. The toilet seat was broken and when you sat down you tilted to one side. There were places for several hangers but only two actual bottom parts for hanging items. When we laid down on the bed we fell into the middle because the springs were broken. There was a group of ladies blaring music in the pool area and make it feel very unwelcoming to be there with them. The lobby smelled of incense and gave me a headache. At 2am we could not take it any longer, we could not sleep and just packed up and left.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 24/10/2023
Hello Scott, We apologize for the inconvenience you experienced during your stay. We will take your feedback regarding the lighting, room condition, hangers, bed, pool area, and lobby smell into consideration in order to improve the overall guest experience. Thank you for bringing these to our attention.

2/10 - Tồi

Paul

Đi cùng thú cưng, Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
Continuous in the room above us went on until 2:30. It sounded like they were moving furniture
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 24/10/2023
Hello Paul, We apologize for the inconvenience caused by the noise disturbance. We appreciate your feedback and we will do our best to ensure a quieter stay for you in the future. Thank you for bringing this to our attention.

10/10 - Xuất sắc

Cynthia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 22/10/2023
Hello Cynthia,Thank you for the stellar rating! We are thrilled to know that you had such a fantastic experience with us. We appreciate your feedback and hope to welcome you back soon.

10/10 - Xuất sắc

Kyle

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 22/10/2023
Hello Kyle,Thank you so much for your amazing rating! We strive to exceed expectations and provide top-notch service. We hope to welcome you back soon!

10/10 - Xuất sắc

T M

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was kind and very helpful.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 22/10/2023
Hello T M,Thank you for your kind words! It's our pleasure to provide excellent service to our guests. We hope to welcome you back soon.

10/10 - Xuất sắc

Kathleen

Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 08/11/2023
Hello Kathleen,Thank you for your glowing review! We're delighted to hear that you had a fantastic stay with us and appreciated our great service, comfortable rooms, and delicious breakfast. Your kind words mean a lot to us and we hope to welcome you back again soon.

8/10 - Tốt

Sean

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Large lobby and breakfast area, nicely furnished
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 19/10/2023
Hello Sean,Thank you for your kind feedback on our large lobby and breakfast area. We strive to create a comfortable and welcoming atmosphere for our guests.

4/10 - Kém

Laura

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was extremely unpleasant and rude. The room smelled horrible. It was either freezing or too warm. I would never stay at this place again.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 18/10/2023
Hello Laura ,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

8/10 - Tốt

yu

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Better than I expected! Except for some old stains on the carpet, everything else is pretty clean! If I go back next summer, I will choose here again!
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 18/10/2023
Hello yu ,I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

10/10 - Xuất sắc

Cheryl

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 10, 2023
Manager trả lời vào 18/10/2023
Hello Cheryl,Thank you for your excellent rating! We are thrilled that you had such a wonderful experience at our hotel. We look forward to welcoming you back soon!

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
Although we booked a 2 bedroom suite, we were given a regular room with two beds. When we told the front desk we received the wrong room, they said it wasn't their fault and that Hotels.com switched the room. However our confirmation was for the 2 bedroom suite as we booked. They also said they didn't have any of the type of room we selected available. After a while, they did find a 2 bedroom suite available but had to send another staff member to make sure it was the correct room. Although we got the correct type of room eventually, it was as if we were not being told the truth about anything at check in. We will not be booking another visit at this hotel in the future.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 18/10/2023
Dear Guest, We apologize for the confusion and inconvenience you experienced during check-in. We take full responsibility for the mix-up and will address the issue with our staff to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to provide you

6/10 - Được

Regina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The rooms could use an upgrade. Rooms are dark and look overly used. Too far from main area when it’s cold.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 18/10/2023
Hello Regina, Thank you for your feedback. We apologize for any inconvenience caused by the condition of our rooms. We appreciate your input and will take it into consideration for future improvements.

8/10 - Tốt

Sophana

Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 05/11/2023
Hello Sophana,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had a satisfactory experience at our hotel. If there is anything else we can assist you with, please feel free to reach out to our management team directly. We look forward to welcoming you back in the future.

10/10 - Xuất sắc

Stacey

Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 05/11/2023
Hello Stacey,Thank you for rating our hotel with 5 out of 5! We are thrilled to hear that you had a wonderful time during your stay with us. Your satisfaction is our main priority, and we strive to provide exceptional service to all our guests. We appreciate your feedback and hope to welcome you back in the near future for another enjoyable experience.

2/10 - Tồi

GARY

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We wanted to check in early (2:45pm) to go hiking in the afternoon. There was a party checking in we waited for. Twenty minutes later another lady came from up front and asked if she could help. I told her I’d like to check in if my room was available. She replied “check in is at 4”. We returned to check in around 9:00pm. I got our room (170). When we got in our room it had a horrible strong smell like deisele fuel or an electrical fire. I called the office, complained about the horrible smell and asked for a different room stating I’m afraid our clothes will stink and it’s giving my wife a headache already. Front desk replied, “we’re sorry all rooms are full “. I asked for a refund and I was told cancellation had to be made 24 hours in advance. I told them I know that but didn’t know how bad the room would be. I booked this hotel because of its good reviews. Don’t believe the reviews! I’m
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 16/10/2023
Hello GARY ,Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your reviews and that you'll give us another chance to change your perception of our hotel.

8/10 - Tốt

Lorna

Đi cùng bạn đồng hành
It was a nice place, a new comfortable chair for our room to sit & read - or relax would be great! A larger bathroom sink would also be a plus … but it worked. The staff was very friendly & helpful.
Lưu trú 2 đêm vào Tháng 10, 2023
Manager trả lời vào 16/10/2023
Hello Lorna ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - Tốt

Kelly J

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great for a pitstop
This is an affordable, safe, and friendly place to sleep if you're needing to get off the road for a night. I was not there long, and not much during daylight hours, so my experience was limited. It is likely that summer weather could bring a pleasant view of Lake Huron, with easy access to surrounding tourist attractions. It was warm, and clean. Staff was kind and helpful. Price was right.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 17/10/2023
Hello Kelly J,Thank you for your kind review! We're glad to hear that you found our hotel to be affordable, safe, and friendly. We hope you can visit us again during the summer to enjoy the beautiful view of Lake Huron and explore the nearby tourist

10/10 - Xuất sắc

AMBER

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, cozy and in a convenient location!
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 17/10/2023
Hello AMBER,Thank you for your kind feedback! We're thrilled to hear that you found our hotel to be clean, cozy, and conveniently located. We hope to welcome you back soon!

10/10 - Xuất sắc

constance

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We always stay here because they have shuttle service to the casino Good price and have a nice breakfast in fall.
Lưu trú 1 đêm vào Tháng 10, 2023
Manager trả lời vào 22/10/2023
Hello constance,Thank you for your loyalty! We're glad to hear that you enjoy our convenient shuttle service and our affordable rates. We hope you continue to have a pleasant stay and enjoy our delicious breakfast in the fall!