After a long trip with terrible weather, we arrived to find our room keys in a locked box. Staff had gone home. After unloading some items into our room we were locked out of our room. We called several times and were not able to get anyone to come to the hotel and let us in. Keys stop working from time to time and when they do there is someone there to help. This hotel doesn't have people working the front desk after 9:00. If we are locked out of our room because of faulty hotel door, the hotel should consider this an emergency and do what they need to get us back into our room. We had medications, valuables, all of our stuff in the room with no access to it. The manager was very unhelpful, accusing us of checking in late, blaming that for our inability to get into our room. It took several calls just to get them to answer and when someone finally did, they were rude, unapologetic, and unhelpful. I have no idea why there are any positive reviews of this place. It was dirty, smelly, stained carpet and furniture, gum stuck to bedside table, old soap stuck to the tub, black hair everywhere, rusty doors, but the worst of all of it was the staff. There was no apology about the faulty door or that we could not access any of our belongings. We couldn't leave to go anywhere else because they had all of our stuff except what we had on our backs. He told me to go around the building to the front of the hotel and get another key to another room and we can get our things in the morning.