2/10 - Tồi
Ayman, Kitchener
Đi cùng gia đình
05/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I honestly don’t even know where to start with how disappointing this place was. First off, the staff were beyond rude. I asked for room service, and they flat-out denied it without any reasonable explanation. Same goes for my request for a late check-out – completely turned down, no empathy or effort to accommodate me.
The pool? Don’t let the pictures fool you – it’s tiny. The photos online make it look like a decent-sized pool, but when I got there, it was basically a glorified puddle. Definitely not worth the hype.
Breakfast was another disaster. No cheese, no variety, just basic options, and the waffle machine? Good luck. There was a huge line, and it took forever just to get one. You’d think they could’ve added a few more machines or at least something else to make it more worth it.
Lastly, the staff uniforms were so ill-fitting it was almost laughable. They looked like they were wearing clothes two sizes too small, which didn’t exactly give off a professional vibe.
Honestly, I would not recommend this hotel to anyone. Terrible service, misleading amenities, and just overall a bad experience. Save your money and go somewhere else!!
Ayman
Lưu trú 2 đêm vào Tháng 8, 2025