2/10 - Tồi
Stephanie
Đi cùng gia đình
16/06/2025
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Area was quiet with beautiful views. The restaurant was decent with friendly staff, but only open Fri-Mon. Unfortunately, that’s really where the good things end. I never saw a single resort staff member - not even at check-in or out. Our door did not lock (there was a padlock for which we were never given a key), the windows leaked when it rained, there was no curtains for the missing 4th wall leading to the deck, the pool was drained on the 3rd day of our trip with no notice, our laundry line snapped dropping all our clothes and one of our chairs was cracked in such a way as to grab our clothes, and the shower was a hose hooked up to a basin on the roof, there was no curtain between the shower and the bathroom (there was a shower curtain between the bathroom and the bedroom) and the shower floor was higher than the rest of the bathroom, so water went everywhere. Was unable to get any of this addressed because there was no staff. The front desk was never open and the advertised gift shop was never open either. At check-in time I received a text telling me which room was mine and where to park, but no further communication even when I tried to contact them via phone, text and the waitress at the restaurant. Hannah eventually called the waitress and yelled at her that she had already told me everything I needed to know. Another guest let me know that the resort was in bankruptcy. This experience left me feeling abandoned and lied to - if I wanted to camp, I would have camped.
Stephanie
Lưu trú 7 đêm vào Tháng 6, 2025
