Search Family-Friendly Hotels in St. Joseph

"Desk staff was trying to encourage the check in process with the "real human" kiosk . I preferred in person human to help. So did the customer behind me when he was asked to use the machine to check in. My reservation request of ground floor and not near pets, did not make it to their booking, as they pointed out, I used a 3rd party, and not always reliable. My room was 2nd floor, 3 down from a room with 2 dogs. The room was very cleaned and smelled fresh. Shower had all mounted containers for shampoo, conditioner and the hand soap at the sink. The tv max was as loud as the ac on low. Defiantly heard the 3rd floor walking around. They weren't loud, just regular walking was noticeable. Breakfast had a few options. Protein was pre cracked eggs in a warmer and baby, palm size yogurts. The door has a deadbolt lock, but also a secondary door stopper at the top. I appreciated that."

"Location"

"Typical breakfast bar. Small items need fixing (bathroom tile grout, tub caulking, door frame, they did upgrade the door lock while we were there). Large parking spaces. Staff was very helpful and cheerful."

"was ok"

"This place was horrible. The shower did not work and when I asked the person in charge about it he didn't care. He told me that I can go use someone else's room for their shower. Really? There is a reason why this place is so cheap. No thank you, I would rather pay extra and have great service and a clean establishment. "

"Very clean and friendly staff! Easy check in and out!"

" Good "

"When we arrived I was greeted by a kiosk not an actual person. When it came time to do the deposit I asked if they had tap to pay and they said I would need the physical card. I explained I was traveling and had grabbed my sisters card on accident instead of mine and the kiosk guy said it was ok to manually enter the numbers, which since it's my card I know them by heart. The guy who was doing laundry came out and said absolutely not. After arguing with them at 10pm finally he let me manually enter the numbers. Then we get to the room and the TV doesn't work it won't connect to the Internet and the AC didn't work. There was a portable unit but that didn't work either it was missing required parts to work properly. And the refrigerator was warm. I called 0 on the phone and was basically refused to move us rooms. Overall this place was horrible and I will NEVER stay at a Sure stay ever again nor will I use hotels.com due to the fact that when I called and complained they had to wait for hotel staff to decide on a refund. Why did I use hotels.com then. Just saying"

"Pleasant experience. Would come back again."