Koi Resort Saint Kitts, Curio Collection by Hilton
6/10 Okay
"I recently stayed at KOI Resort Saint Kitts and had a mixed experience.
Prior to arrival, I had arranged transfers to the hotel, but when I arrived they had not been organized. When I used the word “transfers,” the front office agent repeatedly corrected me by saying “transport,” which felt unnecessary and came across as rude. After speaking with the Front Office Manager, they kindly comped my transfers, which I appreciated.
The highlight of my stay was Food & Beverage. The restaurant team, including the Chef and Director of Food & Beverage, were exceptional. The service was warm and attentive, and the food was delicious. They truly went out of their way to make my dining experiences enjoyable.
Unfortunately, the front office team needs significant improvement. Many basic questions could not be answered, including simple inquiries about charges on my card. When calling the front desk, I was placed on hold for long periods (up to 10 minutes). On one occasion I had to hang up, and when I called back it seemed the agent had forgotten about the call entirely.
Housekeeping also needs attention. My room was not properly cleaned on arrival—there was hair on the floor and mold in the mini fridge.
Overall, I rate my stay 3 stars. I would return to dine at the restaurant, but I would not stay at the resort again unless there are improvements in front office service and housekeeping standards."
"The ocean view room as clearly advertised when booking wasn’t provided to us upon arrival, and the management was quite unprofessional and slow in handling the matter, they eventually moved us to an ocean view room (also our room didn’t have proper hot water - becomes cold after a min of running- and pool deck wasn’t sanded/treated and each of us got numerous splinters from it), but the way they handled it took away from the experience, as well as them charging us for the services that were never provided which we had to open a dispute for. The majority of the staff seem to be knowledgeable and willing to help, but the management is absolutely horrific and unprofessional. Not only they do not understand even basic hospitality, but they engage into fraudulent practices charging you for services that were never rendered. Bad business. Not worth the money and all the headaches. "
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Everything was great, with the exception of the pool being renovated. The staff was extremely attentive and helpful with whatever we needed. The views were beautiful!"
"The location was ideal - perfect climate and truly beautiful. The 4 Seasons resort had well maintained, spotless rooms with very nice decor. The landscaping and gardens were gorgeous! The restaurants were outstanding- impressive menus and very accommodating to dietary needs. The staff were friendly, professional, and helpful. "
"The room was spacious client and wonderful views.. Solo traveler.. The front desk was so sweet ! They gave me a free upgrade to pool and partial ocean views.. It had two decks.. The resort was very quiet, wish there were more nightly activities but it was still cool. walking distance to a convenient store. the beach was very cool, the free lounge chairs was a huge treat.. "
For an inexpensive escape in the great outdoors, have a look at our cheap cabins in St. Kitts. Wake every morning to the sound of birds chirping from one of our cosy cabins priced from to per night.These prices were available on Expedia within the past 7 days, for a hotel booking with a check-in date within the next year. Prices reflect current offers and availability is subject to change. Additional terms may apply.
What are the top things to see and do in St. Kitts?
Any great cabin holiday should include a day or two of sightseeing. Kate Design Studio, Black Rocks and Brimstone Hill Fortress are a few of the most popular things to see and do around St. Kitts. Consider booking a rental car if you want to check out sights a little farther out. Hop behind the wheel and head for Brimstone Hill Fortress National Park, Frigate Bay Beach and Royal St. Kitts Golf Club.
Why should I book a cabin in St. Kitts?
Affordability, outdoor attractions, rustic charm — there are loads of great reasons to book a St. Kitts cabin. Leave behind the loud and lively city and wake up to the sounds of birds and wildlife. There's a whole lot of adventure within striking distance too. Whether you're travelling with friends, relatives or your sweetheart, you'll find the perfect cabin on Expedia.