"For a last minute overnight booking it was quite an experience. Despite letting staff know I had mobility issues a room was allocated on the other side of the complex.
After paying for an upgrade in order to get closer to the entrance the upgrade was worse in every way than the room I was given. I then downgraded to the original room type.
Breakfast was plentiful but limited hot protein options."
"I hate cats and I couldn't use the pool because there were 4 black cats and 1 brown cat along with a kitten near the pool. I complained and housekeeping was supposed to remove them but much to my surprise the next morning, the black cat and it's young were there awaiting me. They stood right at the patio door crying.
Additionally, I was charged twice for my stay. I tried to contact Expedia but no response to my email. They charged both my cards, but I only realized this after I returned to the U.S. To date, this has not been resolved. I had to contact my credit card company and my bank."
"Bel Jou is a nice, if fairly generic, property in the hills above Castries. It's a little out of the way of anything and not walkable to anything - it seemed very much apart from anything genuinely St. Lucian. But it was clean and comfortable and the restaurant is excellent"
"Wait staff at breakfast stood around talking instead of serving. Housekeeping the last day just made the bed and did not clean and we got an eye roll when we told her we were leaving in 10 minutes. Music blared at 715 am from the restaurant disturbing our room right off the patio, and then in the restaurant it was so loud you couldnt talk. Booked a massage for an hour and it was only 45 min endingat 10 till the hour and not on the hour. Shower was tepid most days.tv only worked with netflix and no cable. Restaurant was just ok. Other places nearby so much better. Overpriced for the service. A great hike on the property and very close to tet paul and sugar beach so convenient. Room was spacious and very clean on arrival. Just seems staff needs major training and facilities upgraded."
"I had such an amazing time! Food was great, staff was helpful. What an amazing place to stay at! I felt like we were immersed in a jungle. I would love to go back, it was so beautiful."
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