2/10 - Tồi
Yvonne
30/12/2025
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Here is a maximum-impact, tightly compressed version that keeps every single issue while removing repetition, filler, and soft language. It reads clean, controlled, and devastating without exaggeration.
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I rarely leave negative reviews, but this was one of the worst hotel stays I have ever experienced. The issues here are systemic, not isolated.
The $33 per night resort fee is unjustifiable. It includes internet and parking, yet the parking is two blocks away, which is unsafe and highly inconvenient at night. The fee does not include housekeeping. Guests are required to place towels and trash outside the room for exchange, but rooms are not cleaned. Staff gave conflicting explanations about this, with one attendant stating room cleaning was included if requested and another later denying that. No one could clearly explain why an additional nightly fee is charged for services that should be standard.
Staff knowledge and accountability were inconsistent. One desk attendant repeatedly deferred responsibility by saying the owner or manager made the decision without being able to explain policies or resolve issues. In contrast, Ariel at the front desk demonstrated genuine hospitality and competence. She was attentive, kind, and accommodating, and was the only staff member who effectively helped resolve problems when rooms had to be changed after a bed broke.
Room conditions were unacceptable. One bed frame broke entirely. Both rooms had severely dented mattresses that cau
Yvonne
Lưu trú 7 đêm vào Tháng 12, 2025
