4/10 - Kém
Tracey
Đi cùng bạn đồng hành
26/05/2024
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a one night getaway to celebrate our engagement and opted to come to what is advertised as a 4 star property for rest and relaxation. Very disappointed.
We paid $600 for one night and would not have had a problem with the price if the service and amenities warranted the cost, which they did not.
Half of the resort was closed and under construction which was not relinquished anywhere while making reservations. Many of the amenities advertised were not available for this reason. As soon as we checked in we were given a sales pitch for a return trip that included a time share presentation. Not a good first impression of the resort.
The room was clean but extremely outdated. The tv was no more than 32”…very small by today’s standards for an average hotel let alone a resort. Our shower did not drain properly so you were in standing water the whole time. The elevators were painfully slow and did work at all at times which meant climbing and descending four flights of stairs.
The pools were overcrowded and dirty. Cloudy, greasy water with no effort to maintain throughout the day. The restaurants outside were packed with people, mostly because half of the resort dining options were closed due to construction. Way too many guests were forced to share reduced amenities.
Restaurants closed at 9, bars at 10 on a Friday night. Resort over run with young families which we did not anticipate as advertised. Kids knocking on our door at 1am and running away. It was just bad.
Tracey
Lưu trú 1 đêm vào Tháng 5, 2024