Quầy tiếp tân

Nhận xét về Red Roof Inn PLUS+ Statesville

2.5 out of 5
Red Roof Inn PLUS+ Statesville
1508 East Broad Street, Statesville, NC

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 423/1000 nhận xét" "
Đánh giá 8 - Tốt. 324/1000 nhận xét" "
Đánh giá 6 - Được. 133/1000 nhận xét" "
Đánh giá 4 - Kém. 58/1000 nhận xét" "
Đánh giá 2 - Tồi. 62/1000 nhận xét" "

8,2/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

7,2/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

ingrid

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 1 đêm vào Tháng 2, 2024
Gabrielle RediResponse Specialist trả lời vào 28/05/2024
Thank you for taking a moment to leave a review, Ingrid. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 - Tồi

Robert

Đi cùng thú cưng, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 14 đêm vào Tháng 5, 2024
Oniel Rediresponse Specialist trả lời vào 26/05/2024
Hi Robert,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn PLUS+ Statesville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 - Xuất sắc

KIESHA

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet and clean..front desk person was awesome
Lưu trú 1 đêm vào Tháng 5, 2024
Kamaria RediResponse Specialist trả lời vào 25/05/2024
Dear Kiesha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ STATESVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 - Tốt

Gonzlee

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was nice and the people were friendly as far as communications, however, the only problem I had was the bed linens had stain marks that were legibly clear to see as soon as we stepped in the room and whomever cleaned the room should have noticed it also.
Lưu trú 1 đêm vào Tháng 5, 2024
Oniel Rediresponse Specialist trả lời vào 24/05/2024
Thank you Gonzlee, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Statesville. It's nice reading that you took liking to our staff and their services. However, our apologies for the linens. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 - Tồi

CHRIS

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything
Lưu trú 3 đêm vào Tháng 5, 2024
Kamaria RediResponse Specialist trả lời vào 21/05/2024
Dear Chris,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ STATESVILLE. I am sorry that your experience did not meet your expectations prompting your 1/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

2/10 - Tồi

Katherine

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Adraine Rediresponse Specialist trả lời vào 14/05/2024
Hello Katherine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 - Tồi

Kenneth

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Place was run down, Hole ln bathroom wall, broken plugin wall plate, very bad smell in room, lamp shade look like it had puk or your coke on it. Computer chair look like it had feces or food on it. Not sure why this is a Red Roof Plus. will not be staying at any Red roof in the Future. I did take photos if required.
Lưu trú 1 đêm vào Tháng 5, 2024
Linton Rediresponse Specialist trả lời vào 10/05/2024
Dear Kenneth,Thank you for telling us about your recent visit at RED ROOF PLUS+ STATESVILLE. I was disappointed to read that the condition of the bathroom wall, the unpleasant odor in your room and the other issues were the downsides of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 - Tốt

Beverly

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I’ve stayed there 2 times. It is sufficient for an overnight stay. Friendly staff, area taken care of. It is on the interstate so alittle noisy but turning on the air conditioner fan took care of that. Would stay again.
Lưu trú 1 đêm vào Tháng 4, 2024
Chirell RediResponse Specialist trả lời vào 18/05/2024
Dear Beverly,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Statesville. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our friendly staff. You indicated that you were unsatisfied with noise disturbance. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

Dennis

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel staff!
Lưu trú 1 đêm vào Tháng 4, 2024
Sharma RediResponse Specialist trả lời vào 29/04/2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Dennis, I am glad to hear that you found our staff to be great. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Dennis, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

Sheri

Lưu trú 1 đêm vào Tháng 4, 2024
Chirell RediResponse Specialist trả lời vào 18/05/2024
Dear Sheri,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Statesville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 - Tốt

roger m

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice room for the price. Will do again.
Lưu trú 1 đêm vào Tháng 4, 2024
Gabrielle RediResponse Specialist trả lời vào 26/04/2024
Thank you for taking a moment to leave a review, Roger. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 4/5 score following your stay. I am thrilled that you found our room to be nice for the price. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 - Tốt

Jean Pierre, Quebec

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
C est bien pour le prix, j ai demandé de changer de coté non bruyant. Ils ont accepté
Lưu trú 1 đêm vào Tháng 4, 2024
OnielSpécialiste de la redirection trả lời vào 25/04/2024
Salut Jean,Merci d'avoir pris le temps d'écrire un avis sur votre séjour au Red Roof Inn PLUS+ Statesville. C'est tellement gratifiant de lire que vous avez eu une bonne rencontre avec nous et nous apprécions vraiment que vous nous le fassiez savoir, c'est aussi une lecture agréable que vous ayez apprécié nos prix.Lors de votre prochain séjour à RedRoof, si vous rencontrez des problèmes pendant votre séjour chez nous, veuillez contacter notre réception immédiatement afin que nous puissions nous occuper du problème et garantir votre satisfaction. Merci encore et nous espérons que vous nous rendrez visite lors de votre prochain voyage !Sincèrement,OnielGestion RedRoofSpécialiste de la redirection

2/10 - Tồi

paul, katy

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Olor a droga no ponían toallas nuevas a diario
Lưu trú 9 đêm vào Tháng 4, 2024
OnielRediresponse Specialist trả lời vào 25/04/2024
Thank you Paul, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Statesville. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 - Xuất sắc

Derrick, Spring Hill

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were helpful and cheerful. Our room was comfortable and perfect for a one night drive by. The hotel was close to the interstate so was noisier than most but tolerable with the AC on which masked it. I would stay here again while traveling.
Lưu trú 1 đêm vào Tháng 4, 2024
Samantha RediResponse Specialist trả lời vào 20/04/2024
Dear Derrick,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ STATESVILLE. It's rewarding to hear that you were pleased with our helpful staff and comfortable rooms. However, you expressed that because we are closer to the interstate the hotel was nosier than most but tolerable with the A/C on which masked it. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve our guest experience.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

John, Toronto

Thích: Sạch sẽ, nhân viên & dịch vụ
Check-in was super fast and room was great value for the money. It's an older property but all you really need for a night.
Lưu trú 1 đêm vào Tháng 4, 2024
Olivia RediResponse Specialist trả lời vào 14/04/2024
Hello John, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Statesville. It's great to hear that check- in was super-fast and your room was of great value. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 - Tốt

Craig

Đi cùng thú cưng, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Overall a decent stay for the price. You get what you pay for, but I feel like I got more than I paid for. Truly a deal. Traveling with a wife, baby and two dogs for $75 is hard to do nowadays. About as close to a motel as you can get but the shower was hot and the TV had HD channels.
Lưu trú 1 đêm vào Tháng 4, 2024
Sharma RediResponse Specialist trả lời vào 13/04/2024
Thank you for taking a moment to leave a review, Craig. The staff and I at the RED ROOF PLUS+ STATESVILLE appreciate your 4/5 score. I am happy that you found our rooms to be clean. I am happy to hear that overall your stay was decent for the price. However, you indicated that the temperature of the shower and the HD channels on the Tv dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist

8/10 - Tốt

Mike

Lưu trú 1 đêm vào Tháng 4, 2024
Sharma RediResponse Specialist trả lời vào 29/04/2024
Hello Mike,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

Louise

Đi cùng thú cưng
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Propre et confortable
Lưu trú 1 đêm vào Tháng 4, 2024
Toni-Ann RediResponse Specialist trả lời vào 06/04/2024
Cher Richard,Merci d'avoir pris le temps de partager votre retour concernant votre expérience au RED ROOF PLUS+ STATESVILLE. Nous apprécions sincèrement vos commentaires et sommes heureux d'apprendre que vous avez vécu une excellente expérience avec nous, notamment en ce qui concerne la propreté de notre hôtel et le confort. Les commentaires de nos clients sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore d'avoir partagé votre expérience. Nous avons hâte de vous voir lors de vos futurs voyages, pour vous offrir un séjour plus confortable.Sincèrement,Toni-AnnGestion du toit rougeRediResponse Specialist

8/10 - Tốt

Phyllis

Lưu trú 1 đêm vào Tháng 4, 2024
Sharma RediResponse Specialist trả lời vào 29/04/2024
Hello Phyllis, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 - Tốt

Ruth

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Check-in and check-out staff were friendly and efficient. Room was comfortable and clean. The hotel backs onto the highway so it was noisy, but the AC/heater fan worked well to cover it.
Lưu trú 1 đêm vào Tháng 4, 2024
Kamaria RediResponse Specialist trả lời vào 04/04/2024
Dear Ruth,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ STATESVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the room to be comfortable, clean and all the other positive features highlighted. However, I sincerely apologize for the noise disturbance. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - Xuất sắc

Sharon

Property is clean but very worn. It needs a rehab.
Lưu trú 1 đêm vào Tháng 3, 2024
Xao RediResponse Specialist trả lời vào 01/04/2024
The team at our Red Roof Inn PLUS+ Statesville would like to thank you for sharing your feedback with us, Sharon. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our clean property delighted us. However, you stated that the property was worn. As such, your feedback may be taken into account.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

8/10 - Tốt

lORRAINE

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Gpod
Lưu trú 1 đêm vào Tháng 3, 2024
Xao RediResponse Specialist trả lời vào 01/04/2024
Hi Lorraine,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Statesville with us. It was so rewarding to see that we earned your 4/5 score. Red Roof strives to provide guests with a good experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

8/10 - Tốt

Howard

Lưu trú 1 đêm vào Tháng 3, 2024
Gabrielle RediResponse Specialist trả lời vào 23/04/2024
Thank you for taking a moment to leave a review, Howard. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 - Tốt

Ruth M

Lưu trú 1 đêm vào Tháng 3, 2024
Sharma RediResponse Specialist trả lời vào 18/04/2024
Hello Ruth, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 - Tốt

Joaquim

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect for those who have pets
Lưu trú 1 đêm vào Tháng 3, 2024
Olivia RediResponse Specialist trả lời vào 26/03/2024
Hello Joaquim, Thank you for taking the time to write a review of your stay at our Red Roof Inn PLUS+ Statesville. I am glad to read that you were pleased with our pet friendliness. At Red Roof, we loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

Michael

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really liked lady checking us in, also cleanliness of room
Lưu trú 1 đêm vào Tháng 3, 2024
Chirell RediResponse Specialist trả lời vào 22/03/2024
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice staff and clean room. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 - Tốt

Ruth M

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything
Lưu trú 1 đêm vào Tháng 3, 2024
Chirell RediResponse Specialist trả lời vào 22/03/2024
Dear Ruth,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about everything being to your liking. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

Edmund

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was fine. Overturned truck caused a later than expected arrival.
Lưu trú 1 đêm vào Tháng 3, 2024
Toni-Ann RediResponse Specialist trả lời vào 15/03/2024
Hello Edmund,Thank you for leaving a review after your recent stay at our Red Roof Inn PLUS+ Statesville. We are elated to see that you enjoyed your stay with us prompting your 5/5 score, however, you had some delays while getting to our hotel. Thank you again for sharing. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

6/10 - Được

Alexander

Had to walk to work the next morning
Lưu trú 1 đêm vào Tháng 3, 2024
Oshane RediResponse Specialist trả lời vào 13/03/2024
Dear Alexander, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ STATESVILLE. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 - Tốt

Lori

Thích: Nhân viên & dịch vụ
It worked for a quick over night stay with our dog. Great location right off Highway
Lưu trú 1 đêm vào Tháng 3, 2024
Red Roof Management trả lời vào 11/03/2024
Hello Lori,Thank you for leaving your comments regarding your stay at our RED ROOF PLUS+ STATESVILLE. It is very rewarding to know that you found our location to be conveniently off the highway and that you were able to bring your dog along.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

Michael, Nescopeck

Considering the price it’s worth it
Lưu trú 1 đêm vào Tháng 3, 2024
Recordo, Rediresponse Specialist trả lời vào 08/03/2024
Hey Michael,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Murfreesboro. It's great to hear that you were pleased with the value for your money. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 - Tốt

Alexander

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff did great job accomodating my needd , will continue to stsy here
Lưu trú 3 đêm vào Tháng 2, 2024
Recordo Rediresponse Specialist trả lời vào 06/03/2024
Hello Alexander,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Statesville. It's thrilling to hear that our staff extended such hospitable accommodation. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 - Xuất sắc

Frances

Đi cùng thú cưng, Đi cùng bạn đồng hành
Easy to drive to, friendly desk receptionist, very clean room. We brought our dog-no problem & no extra charge. Wonderful experience.
Lưu trú 1 đêm vào Tháng 3, 2024
Recordo Rediresponse Specialist trả lời vào 06/03/2024
Hello Frances,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Statesville. It's great to hear that you had a wonderful experience at our clean and convenient property. I'm also happy our staff extended a friendly service and our pet policy came in handy. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 - Được

Richard

Không thích: Tiện nghi, dịch vụ
I thought the “Plus” would at least have coffee in the room. The room reeked of disinfectant!
Lưu trú 1 đêm vào Tháng 3, 2024
Gabrielle RediResponse Specialist trả lời vào 04/03/2024
Thank you for taking a moment to leave a review, Richard. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 3/5 score following your stay. However, you stated that the room reeked of disinfectant and the lack of coffee dampened your stay.Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,Red Roof Management

4/10 - Kém

Burton

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was advertised as a standard room which I assumed (big mistake) was pictured in the Expedia listing…wrong. No fridge and no microwave. The staff informed us that those luxuries were only available in more expensive upgraded room. Also expected a basic breakfast … none. Very disappointing.
Lưu trú 1 đêm vào Tháng 3, 2024
Recordo Rediresponse Specialist trả lời vào 03/03/2024
Hello Burton,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It's saddening to hear that you were disappointed with the experience you had due to the type of room you reserved and no breakfast being available. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Unfortunately, this property no longer serve breakfast but we do have a few eateries in the area that you can utilize on your next visit. Please consider exploring our room options before you booking, to select the one that best suits your needs. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 - Tốt

Elizabeth

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property had trash in the parking lot. The room did not have a microwave or refrigerator that was promised. It was noisy from the interstate,residents, and cars in the parking lot. Normally we have a nice visit at this motel.
Lưu trú 1 đêm vào Tháng 2, 2024
Kerry-Lee RediResponse Specialist trả lời vào 01/03/2024
Dear Elizabeth,We at the RED ROOF PLUS+ STATESVILLE are very sorry to learn that you were not able to fully enjoy your stay due to the missing amenities, the noise disturbances and unclean parking lot. Your feedback is taken very seriously, and rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrence. Thank you for sharing your concerns and we hope to provide a better experience in the future. Sincerely, Red Roof Management.

8/10 - Tốt

Mike

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient to highway. This is also a downfall as you can hear the traffic. Room was clean. 3 pillows very firm, one was softer. Comfortable bed. Purpose was for a one night stay during long drive and it served the purpose.
Lưu trú 1 đêm vào Tháng 2, 2024
Sharma RediResponse Specialist trả lời vào 29/02/2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Mike, I am happy to read your comments about our convenient location, comfortable bed, your clean room, and all the other kind remarks mentioned. However, you indicated that the noise disturbance dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear that was not achieved with you.Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely, Red Roof Management

10/10 - Xuất sắc

Blaine

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ok
Lưu trú 1 đêm vào Tháng 2, 2024
Sharma RediResponse Specialist trả lời vào 27/02/2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Blaine, I am happy to hear that your stay was ok, resulting in a 5/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Blaine, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

10/10 - Xuất sắc

Frisco

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, comfy, the girl at the front desk was friendly and efficient! Good price for a tired driver! Thanks Red Roof Inn plus!
Lưu trú 1 đêm vào Tháng 2, 2024
Sharma RediResponse Specialist trả lời vào 25/02/2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Frisco, I am glad to read that you had a great encounter with us and we truly appreciate your comments about our clean and comfy hotel, friendly and efficient front desk staff, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Frisco, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely,Red Roof Management

8/10 - Tốt

James

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Very "bare bones", Do not know what the plus is about?
Lưu trú 1 đêm vào Tháng 2, 2024
Kerry-Lee RediResponse Specialist trả lời vào 02/03/2024
Dear James, Thank you for your feedback following your experience with us at the RED ROOF PLUS+ STATESVILLE. In response to any hindrances faced, we sincerely apologize for the less-than-ideal experience. Nonetheless we appreciate your 4/5 scoring. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

10/10 - Xuất sắc

Alexander

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Brief 1 day stay was perfect
Lưu trú 1 đêm vào Tháng 2, 2024
Carla RediResponse Specialist trả lời vào 24/02/2024
Dear Alexander, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It's great to see you that enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 - Được

Tonya

Lưu trú 1 đêm vào Tháng 2, 2024
Toni-Ann RediResponse Specialist trả lời vào 24/02/2024
Hello Tonya,Thank you for choosing to stay at our Red Roof Plus+ Statesville. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

10/10 - Xuất sắc

Adam

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 2, 2024
Carla RediResponse Specialist trả lời vào 22/02/2024
Hello Adam, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Statesville and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 - Tốt

Danny

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic comfortable rooms! Very comfortable beds! Very clean and we must say this place was better than we thought imaginable for a hotel! We would stay here again for a quick night stay
Lưu trú 1 đêm vào Tháng 2, 2024
Chirell RediResponse Specialist trả lời vào 21/02/2024
Dear Danny,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our comfortable rooms, clean location and comfortable bed. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

10/10 - Xuất sắc

Debra

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Would stay again
Comfy bed, amenities as expected for price point. Conveniently located off of expressway.
Lưu trú 1 đêm vào Tháng 2, 2024
Carla RediResponse Specialist trả lời vào 22/02/2024
Dear Debra, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Statesville. We are delighted to read that you were pleased with the comfort of the bed, the amenities and the convenience of our location. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 - Tốt

Danielle

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was small but clean and good beds. This is totally what we expected. Buildings have been cates for. Parking was convenient but there was really nowhere to walk our dog and previous clients are not picking up after their dogs. Good value for the price but we have decided that we are willing to pay more for upgraded rooms.
Lưu trú 1 đêm vào Tháng 2, 2024
Carla RediResponse Specialist trả lời vào 17/02/2024
Dear Danielle,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn PLUS+ Statesville. I am glad to read that you were pleased with the cleanliness of the room, the convenient parking and the value to price ratio. However, you mentioned that the room size did not meet your expectations and that other guests was not cleaning up after their pets. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 - Được

Jon

Booked a basic room which faced the highway and was in need of an update. Upgraded room which is quieter and not as thread bare.
Lưu trú 1 đêm vào Tháng 2, 2024
LaTunde RediResponse Specialist trả lời vào 15/02/2024
Dear Jon,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ STATESVILLE. We value you as our guest and welcome your 3/5 score. At Red Roof we are happy that you choose to stay with us. However, as it relates to your comment of the upkeep of the room, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 - Xuất sắc

Visenta

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
LaTunde RediResponse Specialist trả lời vào 13/02/2024
Hello Visenta, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - Xuất sắc

MARIAN

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
LaTunde RediResponse Specialist trả lời vào 11/02/2024
Hello Marian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - Xuất sắc

Alexander

Lưu trú 1 đêm vào Tháng 2, 2024
Sharma RediResponse Specialist trả lời vào 24/03/2024
Hello Alexander,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist