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Nhận xét về Candlewood Suites Washington Dulles Sterling, an IHG Hotel

2.5 out of 5
Candlewood Suites Washington Dulles Sterling, an IHG Hotel
45520 Severn Way, Sterling, VA

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 179/357 nhận xét" "
Đánh giá 8 - Tốt. 95/357 nhận xét" "
Đánh giá 6 - Được. 41/357 nhận xét" "
Đánh giá 4 - Kém. 20/357 nhận xét" "
Đánh giá 2 - Tồi. 22/357 nhận xét" "

8,6/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Rachel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Candlewood Suites Team trả lời vào 17/05/2024
Dear Rachel, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

2/10 - Tồi

anthony

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is my first time I feel I trough my money to trash and I didn’t get what I paid for very unsatisfactory and trashy place I don’t ever want to stay in this property or the company manage these kind of properties please don’t offer to other peoples very bad experience
Lưu trú 1 đêm vào Tháng 5, 2024
Candlewood Suites Team trả lời vào 13/05/2024
Dear Anthony, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

6/10 - Được

Charles, Lexington

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Strange property. Staff was fine and the place was clean. However, prospective guests should understand that it caters to a clientele that differs from the average motel/hotel occupant. On our floor we smelled cigarette smoke, despite signs saying the building is a nonsmoking facility. Since there are cooking facilities in the rooms, cooking odors were also fairly strong in the hallway. There was a group on men having a sort of tailgate party in the back of a pickup truck in the parking lot. Latin music could be heard from time to time, including for a short time around 3 a.m. We wouldn’t have let the high ranking we saw on Expedia influence us to choose this Candlewood facility if we had understood that it has more of a residential character, rather than being a regular hotel/motel.
Lưu trú 1 đêm vào Tháng 4, 2024
Candlewood Suites Team trả lời vào 15/04/2024
Dear Charles, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 - Xuất sắc

Audra

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like it but i wish they have ice maker
Lưu trú 2 đêm vào Tháng 4, 2024
Candlewood Suites Team trả lời vào 08/04/2024
Dear Audra, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 - Xuất sắc

Trina

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Buena ubicación
Lưu trú 2 đêm vào Tháng 3, 2024
Candlewood Suites Team trả lời vào 18/03/2024
Dear Trina, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 - Xuất sắc

Tarek

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very welcoming and supportive and very clean
Lưu trú 2 đêm vào Tháng 3, 2024
Candlewood Suites Team trả lời vào 10/03/2024
Dear Tarek, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

8/10 - Tốt

Isaac, Ashburn

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Next to Walmart and restaurants.
Lưu trú 3 đêm vào Tháng 9, 2023
Candlewood Suites Team trả lời vào 25/09/2023
Dear Isaac, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 - Xuất sắc

Howard

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Attended Washington Commanders Training Camp and this hotel was close by and inexpensive. The hotel had a kitchen, complete with cooktop, microwave, full fridge, dishwasher, comfortable queen bed and large bathroom. This hotel doesn't have a pool but does have fitness room and small store to purchase items to be cooked or snacks.
Lưu trú 1 đêm vào Tháng 8, 2023
Candlewood Suites Team trả lời vào 22/08/2023
Dear Howard, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 - Xuất sắc

Willie

Lưu trú 1 đêm vào Tháng 7, 2023
Candlewood Sterling trả lời vào 03/08/2023
Dear Willie, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

6/10 - Được

Patrick

Đi theo nhóm, Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Outdated but in the middle of a heavy industrial area. Room was musty smelling and hallways were too.
Lưu trú 1 đêm vào Tháng 7, 2023
Candlewood Sterling trả lời vào 02/08/2023
Dear Patrick, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 - Xuất sắc

jorge

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk people very nice and awesome
Lưu trú 1 đêm vào Tháng 7, 2023
Candlewood Sterling trả lời vào 03/07/2023
Dear Jorge, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

2/10 - Tồi

Mohsin

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Check in nightmare
Front desk person was an absolute nightmare. I had a picture of my Id and my physical credit card he gave us a hard time like we were criminals. It was me my 7 year old and my wife what a shame.
This was the AC in the room which did not blow cold air at all.
Lưu trú 1 đêm vào Tháng 6, 2023
Candlewood Sterling trả lời vào 25/06/2023
Dear Mohsin, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

2/10 - Tồi

Mike

Đi cùng gia đình, Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Overall appearance was run down and had a damp smell within the room and hallways. Our ac unit broke during the night.
Lưu trú 1 đêm vào Tháng 6, 2023
Candlewood Sterling trả lời vào 26/06/2023
Dear Mike, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 - Xuất sắc

Victor

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 6, 2023
Candlewood Sterling trả lời vào 24/06/2023
Dear Victor, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 - Xuất sắc

Jaesang

Lưu trú 1 đêm vào Tháng 6, 2023
Candlewood Sterling trả lời vào 16/06/2023
Dear Jaesang, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

4/10 - Kém

Kathleen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The place was clean but no cups, coffee or ice in the room
Lưu trú 1 đêm vào Tháng 6, 2023
Candlewood Sterling trả lời vào 07/06/2023
Dear Kathleen, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

8/10 - Tốt

Martin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient pleasant, clean and efficient.
Lưu trú 2 đêm vào Tháng 5, 2023
Candlewood Sterling trả lời vào 16/06/2023
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 - Xuất sắc

Susann

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 5, 2023
Candlewood Sterling trả lời vào 15/05/2023
Dear Trazana,Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at agm@cndlsterling.com.Sincerely,Adam Gray703-674-2288

10/10 - Xuất sắc

Trazana

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
N/a
Lưu trú 1 đêm vào Tháng 4, 2023
Candlewood Sterling trả lời vào 24/04/2023
Dear Trazana,Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at agm@cndlsterling.com.Sincerely,Adam Gray703-674-2288

4/10 - Kém

Dennis

Lưu trú 1 đêm vào Tháng 4, 2023
Candlewood Sterling trả lời vào 15/05/2023
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 - Xuất sắc

Brock

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is nice and comfortable.
Lưu trú 1 đêm vào Tháng 3, 2023
Candlewood Sterling trả lời vào 27/03/2023
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 - Xuất sắc

Yiedia

Lưu trú 3 đêm vào Tháng 2, 2023
Candlewood Sterling trả lời vào 27/03/2023
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 - Xuất sắc

Bryan

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Worth staying again
Lưu trú 2 đêm vào Tháng 10, 2022
Candlewood Sterling trả lời vào 13/10/2022
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 - Xuất sắc

Sara

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Amy, the manager, was very personable and went above and beyond to correct a tiny mistake that made my trip, even more strees free. I really appreciate all she did!! Thanks Amy!! Best regards, Sara Bray
Lưu trú 4 đêm vào Tháng 6, 2022
Candlewood Sterling trả lời vào 10/06/2022
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

2/10 - Tồi

JOSEPH, Raleigh

Lưu trú 1 đêm vào Tháng 4, 2022

10/10 - Xuất sắc

Kevin, Hartland

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean hotel with spacious rooms was great for our family. The staff was very friendly and helpful.
Lưu trú 2 đêm vào Tháng 3, 2022
Candlewood Sterling trả lời vào 10/06/2022
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

6/10 - Được

Ann

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
First room we were given had no heating.We were moved to a far nicer room on the floor above.Staff could not have been more accommodating and kept our bags after check out while we left for a museum
Lưu trú 1 đêm vào Tháng 2, 2022
Candlewood/Sterling trả lời vào 23/02/2022
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 - Xuất sắc

Aaron

Lưu trú 2 đêm vào Tháng 2, 2022

6/10 - Được

Sonya

Lưu trú 2 đêm vào Tháng 10, 2021

10/10 - Xuất sắc

Carol

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay for a short visit. Close to shopping and restaurants.
Lưu trú 1 đêm vào Tháng 10, 2021
Candlewood/Sterling trả lời vào 18/11/2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

6/10 - Được

Javad

Khách đi công tác
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2021
Candlewood/Sterling trả lời vào 18/11/2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

8/10 - Tốt

Annette Marie, Longview

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The only thing I missed was a restaurant on site or very closeby.
Lưu trú 2 đêm vào Tháng 10, 2021
Candlewood/Sterling trả lời vào 18/11/2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 - Xuất sắc

Annie

Lưu trú 1 đêm vào Tháng 10, 2021

10/10 - Xuất sắc

Vanessa

Lưu trú 1 đêm vào Tháng 10, 2021

8/10 - Tốt

Kerry

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice place
The check in was great very polite service. The room was spacious and clean i would recommend staying here
Lưu trú 2 đêm vào Tháng 9, 2021
Candlewood/Sterling trả lời vào 24/09/2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

8/10 - Tốt

herbert a.

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Trip was amazing would definitely return
Lưu trú 1 đêm vào Tháng 9, 2021
Candlewood/Sterling trả lời vào 10/09/2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

2/10 - Tồi

Michael

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Terrible experience with hotels.com
I showed up. hotel was locked and I had no way of reaching anyone. The phone in the lobby went to voicemail. No one called me back in the 45 minutes I waited. I ended up having to book another hotel. Complete failure. The company refuses to do anything to make this right and I am in the process of taking them to small claims court.
Lưu trú 2 đêm vào Tháng 8, 2021
Candlewood/Sterling trả lời vào 30/08/2021
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Additionally I would further reach out to Hotels.Com as we are happy to issue the refund once they confirm. Again, thank you for sharing your comments. Sincerely, Candlewood Team

4/10 - Kém

Sirena

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ
We arrived at 10:20 and no one was at the front desk. I called several times and there was no answer. The desk was supposed to be manned until 11pm so we were disappointed, tired and frustrated Finally someone showed up. Very disappointed
Lưu trú 1 đêm vào Tháng 8, 2021
Candlewood/Sterling trả lời vào 30/08/2021
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 - Xuất sắc

Katara

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 8, 2021
Candlewood/Sterling trả lời vào 30/08/2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 - Xuất sắc

Khách đã xác thực

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Place was really clean. I would def book again if the opportunity arise.
Lưu trú 1 đêm vào Tháng 7, 2021
Candlewood/Sterling trả lời vào 09/08/2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

6/10 - Được

Cheryl

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
You get what you pay for
This hotel needs some maintenance and updates. The faucet in the tub would not shut off, so it ran the entire time we were there. The main air conditioning system didn’t work for the entire suite. There was a separate moveable unit in the bedroom which was super loud and never cooled the room down so it constantly ran. The sleeper sofa mattress literally was torn apart at the one end and severely stained. Mold in the bathroom. Cobwebs on the light fixtures. Stains on the curtains. The room was a great size. Location was close to everything we needed. People were great. This place just needs some serious TLC, or at least our room did.
Lưu trú 2 đêm vào Tháng 7, 2021
Candlewood/Sterling trả lời vào 20/07/2021
Dear Cheryl, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites Sterling. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Regarding the concern with the suite in which you stayed I have communicated your feedback to my team to ensure these issues are corrected. Again, thank you for sharing your comments. Sincerely, Candlewood Suites Sterling Team

10/10 - Xuất sắc

Dennis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Quiet comfort at Candlewood Suites at Dulles!
Perfect! The room was great! Comfortable, quiet and cool!
Lưu trú 1 đêm vào Tháng 6, 2021
Candlewood/Sterling trả lời vào 01/07/2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 - Xuất sắc

Otepa

Lưu trú 1 đêm vào Tháng 6, 2021
Candlewood/Sterling trả lời vào 01/07/2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very helpful for our early check-in. We had arrived even earlier than expected, and though the room wasn’t immediately ready, they made it priority to clean it next and contacted us by phone to let us know it was ready within 15 minutes. Friendly staff that recognized us later in the hall and asked how the events were going that brought us into town.
Lưu trú 1 đêm vào Tháng 6, 2021
Candlewood/Sterling trả lời vào 01/07/2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Sterling Team

2/10 - Tồi

Khách đã xác thực

Lưu trú 1 đêm vào Tháng 6, 2021
Candlewood/Sterling trả lời vào 28/06/2021
Dear Guest, Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely, Candlewood Team

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 6, 2021
Candlewood/Sterling trả lời vào 25/06/2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at or agm@cndlsterling.com Sincerely, Candlewood Suites Sterling

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 6, 2021
Candlewood/Sterling trả lời vào 25/06/2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at or agm@cndlsterling.com Sincerely, Candlewood Suites Sterling

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Lưu trú 1 đêm vào Tháng 5, 2021
Candlewood/Sterling trả lời vào 25/05/2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us was a successful one and only hope to be able to serve you again in the near future :) Again, thank you for choosing Candlewood Suites Sincerely, Adam Gray Assistant General Manager

10/10 - Xuất sắc

jay

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Convenient location & good for extended stays
The staff were simply the best! the hotel has a small business center with a printer that is free to use. the room was clean, hotel was quiet, a mini kitchen in the room with a full size fridge. the hotel is within walking distance to Wal-mart, Sam's club, Best buy & a Lowe's hardware & the Dulles Town Center Mall. Several fast food places are also close by. Wish there was a convenience store closer to the property. Only 15 minutes from Dulles Airport.
Lưu trú 3 đêm vào Tháng 5, 2021
Candlewood/Sterling trả lời vào 20/05/2021
Dear jay, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are thrilled to know your stay with us has been successful one:) Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at or agm@cndlsterling.com Sincerely, Adam Gray agm@cndlsterling.com 703-674-2288

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room , beds etc..very good ..closed to shopping center , airports etc..
Lưu trú 2 đêm vào Tháng 4, 2021
Candlewood/Sterling trả lời vào 20/05/2021
Dear Guest, Thank you for taking the time to tell us about your experience at Candlewood Suites Sterling. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Candlewood Suites Sincerely, Candlewood Team