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"ATTENTION CHRIS ( the owner)The breakfast is ALWAYS good!The gal that runs the breakfast place is FANTASTIC! She cares food/service sheprovides! And I always look forward to that part HOWEVER, Chris, Up until Thursday , May14, I considered BW Yuma Palms my home away from home! I live in Baja and go to Yuma a couple times a month for medical treatment.I don’t know if I will ever go back now!May14,Thursday when I arrived to check in,after a surgical procedure, I was Blown Away by the HORRIBLE treatment/reception I received !!!The 2 females in the office verbally attacked me! This is how it went: I arrived approx 5:30/6pm. Checked in fairly smoothe as always.Got to my room and had no bath tub . was a handicap room, which is normally no problem . I’m not handicapped but no big deal shower is fine. But after the type of surgery I had I really needed a tub! I called the front desk, same girl answered. I said : could I please move to a room w/ tub? And !explained why ! She says that’s the room you booked and NO! I can’t do that. I explained I accidentally had booked that room, not realizing it only had a shower! She hung upon me! I called back: “ why did you hang up on me!!? She hung up again!drove to front desk, she was on the phone..waiting for her to finish her call,other girl came in from the back, gave me a dirty stare ! Finally I said: could I move to a different room please and told her why. They both started attacking!I calledmgr! She moved me next door!"

"Clean room and the staff was excellent. We only stayed one day but will be back soon. "

"Breakfast could have been a little better "

"Nice and friendly!"

"The room was clean as well as the outside. There is public transportation stop next to the premises. And a store across the street. They didn't have continental breakfast but there are Jack in the box and other restaurants a block away."

"Everything was amazing like always a second time there the pool was fun to be in and the Jacuzzi was relaxing and the gym and sauna is always a great addition to this hotel. I am a little disappointed that the owners are changing, but I still hope that they continue to have the same amenities as as well as great customer service 10 out of 10"

"You get two free drinks or appetizers at happy hour. They have breakfast and a shuttle."

"Good air"

"The troom we had was a handicapped room. It was nice and clean. However there was no closet which I found odd."