Dear Takeshita Kotono, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our location convenient and hope that you were able to enjoy Strasbourg to the fullest. However, we are sorry to hear that your interactions with some of our staff did not live up to your expectations and may have caused you offence. We would like to assure you that our establishment warmly welcomes visitors from all over the world, without discrimination. We have chosen to work in the hotel industry because of our passion for its cosmopolitan aspect, which enables us to appreciate cultural diversity on a daily basis.What you have told us about our service does not correspond to our usual standards of hospitality and values, and we sincerely apologize for any discomfort. We strive to preserve the warm, friendly character of independent hotels, while maintaining the rigor and quality standards of a hotel chain.Please be assured that your comment will be acted upon immediately to remind staff of our vision of hospitality.We hope it didn't completely spoil your stay, and we would be delighted to have the opportunity to welcome you back and offer you an experience that fully reflects our commitment to our values and customer satisfaction.Best regards,Clémence