"On top of the pictures on their website being misleading… We arrived at 4:30 a.m. after an overnight flight and contacted the resort in advance about the possibility of early check-in. We understood that it couldn't be guaranteed, but we were disappointed not only by the lack of flexibility, but also by the dismissive and rude attitude of the three women at the front desk. We were told we couldn't check in until 3:00 p.m., possibly noon if a room becomes available, and that we couldn't use any...
"On top of the pictures on their website being misleading… We arrived at 4:30 a.m. after an overnight flight and contacted the resort in advance about the possibility of early check-in. We understood that it couldn't be guaranteed, but we were disappointed not only by the lack of flexibility, but also by the dismissive and rude attitude of the three women at the front desk. We were told we couldn't check in until 3:00 p.m., possibly noon if a room becomes available, and that we couldn't use any...
Kenyatta