Hồ bơi ngoài trời, mở cửa từ 7:00 đến 19:00, ghế dài tắm nắng

Nhận xét về Avani Sepang Goldcoast Resort

5 out of 5
Avani Sepang Goldcoast Resort
No.67, Jalan Pantai Bagan Lalang, Kg Bagan Lalang, Sungai Pelek, Selangor

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 215/837 nhận xét" "
Đánh giá 8 - Tốt. 335/837 nhận xét" "
Đánh giá 6 - Được. 171/837 nhận xét" "
Đánh giá 4 - Kém. 77/837 nhận xét" "
Đánh giá 2 - Tồi. 39/837 nhận xét" "

7,6/10

Sạch sẽ

7,6/10

Nhân viên & dịch vụ

7,6/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a blast time with my best friend. Will visit again!
Avani Sepang Goldcoast Management Team trả lời vào 24/04/2024
Dear Valued Guest,Warmest greetings from Avani Sepang Goldcoast Resort.Thank you for choosing us as your holiday destination and for the wonderful review. We are delighted that you have had a memorable Avani experience. It was a pleasure to have you stay with us. Guests’ satisfaction is our utmost priority, and we are committed to meeting your needs and expectations of Avani hospitality. Until your next Avani experience, please take care and stay safe. Tropical- Relaxed-ComfortableKind regards,

10/10 - Xuất sắc

Ruy

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
So beautiful n nice
Lưu trú 1 đêm vào Tháng 4, 2024
Warm regards, Avani Sepang Goldcoast Team trả lời vào 09/04/2024
Dear RuyThank you so much for the perfect rating! We're thrilled to hear that you found your experience beautiful and nice. Your feedback means the world to us. If you have a moment, we would greatly appreciate it if you could share your experience with others and spread the word about your wonderful stay. Also, if you captured any photos during your visit, we would love to see them! We hope to have the pleasure of welcoming you back again soon!

4/10 - Kém

JONGHYUN

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ, tiện nghi phòng
The worst experience in Malaysia
It was the worst experience. The buffet restaurant staff were unfriendly, and the restaurant itself was very limited. On the way back to the airport, Grab ride service wasn't available. The only positive aspect was that the lounge staff and drivers were somewhat friendly. I would recommend going to a hotel in Kuala Lumpur instead.
Lưu trú 1 đêm vào Tháng 2, 2024
JB trả lời vào 04/03/2024
Dear Jonghyun,Thank you for taking the time to share your feedback with us. We're deeply sorry to hear that your experience fell short of expectations during your stay at Avani Sepang.Your comments have been shared with our team, and we're committed to addressing the areas where we can improve to ensure a better experience for all our guests. Please know that your satisfaction is of utmost importance to us, and we're taking immediate steps to enhance our service quality.Thank you once again for your valuable feedback.

10/10 - Xuất sắc

Muhaiz

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 2, 2024
JB trả lời vào 04/03/2024
Dear Muhaiz,Thank you so much for taking the time to leave us such a fantastic rating! We're thrilled to know that you had a wonderful experience during your stay at Avani Sepang.We look forward to welcoming you back for another exceptional stay in the near future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Thanks again for choosing Avani Sepang!

4/10 - Kém

DAVIDE

Lưu trú 7 đêm vào Tháng 1, 2024
Avani Sepang Goldcoast Team trả lời vào 09/04/2024
Dear DavideWe appreciate your recent stay with us and taking the time to share your feedback. We're sorry to learn that your overall experience fell short of expectations, and we apologize for any inconveniences you may have encountered. Your feedback is invaluable to us as we continuously strive to improve our services. We hope to have the opportunity to better serve you in the future.Warm regards

8/10 - Tốt

YOSHIHISA

Lưu trú 2 đêm vào Tháng 2, 2024
Avani Sepang Goldcoast Team trả lời vào 09/04/2024
Dear YoshihisaThank you for choosing Avani Sepang Goldcoast for your vacation and for taking the time to share your feedback. We're delighted to hear that you had an enjoyable experience overall. Your satisfaction is our priority, and we're grateful for your support. We look forward to welcoming you back for another memorable stay.Warm regards

10/10 - Xuất sắc

Swee Inn

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Liz trả lời vào 31/01/2024
Dear Swee Inn, Warmest greetings from Avani Sepang Goldcoast Resort.Thank you for choosing us as your holiday destination and for the full rating. We hope you have had a memorable Avani experience. It was a pleasure to have you stay with us. Guests’ satisfaction is our utmost priority, and we are committed to meeting your needs and expectations of Avani hospitality. Until your next Avani experience, please take care and stay safe. Tropical- Relaxed-ComfortableKind regards, Liz - MarComm

8/10 - Tốt

Ling

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything is good with me, thank you for your service and your support for me..
Lưu trú 1 đêm vào Tháng 1, 2024
Liz trả lời vào 26/01/2024
Dear Ling, Warmest greetings from Avani Sepang Goldcoast Resort.Thank you for choosing us as your holiday destination and for the review. We are happy that you are satisfied with your stay. We hope you have had a memorable Avani experience. It was a pleasure to have you stay with us. Guests’ satisfaction is our utmost priority, and we are committed to meeting your needs and expectations of Avani hospitality. Until your next Avani experience, please take care and stay safe. Tropical- Relaxed-ComfortableKind regards, Liz - MarComm

8/10 - Tốt

Roger

Đi cùng bạn đồng hành
The hotel is nice for a quiet retreat nothing much to do beyond that, the food is good starting with an extensive breakfast buffet. It need a lot of maintenance and cleaning of those rooms that were painted as a lot of paint residue and spots were left on the headboard.
Lưu trú 2 đêm vào Tháng 1, 2024
Liz trả lời vào 21/01/2024
Dear Mr. Roger, Warmest greetings from Avani Sepang Goldcoast Resort.Thank you for choosing us as your holiday destination and for the review. We hope you have had a memorable Avani experience. We have taken note of your points for areas that require improvements. It was a pleasure to have you stay with us. Guests’ satisfaction is our utmost priority, and we are committed to meeting your needs and expectations of Avani hospitality. Until your next Avani experience, please take care and stay safe. Tropical- Relaxed-ComfortableKind regards, Liz - MarComm

10/10 - Xuất sắc

Tung

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Liz trả lời vào 19/01/2024
Dear Mr. Tung, Warmest greetings from Avani Sepang Goldcoast Resort.Thank you for choosing us as your holiday destination and for the wonderful review. We are delighted that you have had a memorable Avani experience. It was a pleasure to have you stay with us. Guests’ satisfaction is our utmost priority, and we are committed to meeting your needs and expectations of Avani hospitality. Until your next Avani experience, please take care and stay safe. Tropical- Relaxed-ComfortableKind regards, Liz - MarComm

10/10 - Xuất sắc

Roger

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Liz trả lời vào 28/12/2023
Dear Mr. Roger, Warmest greetings from Avani Sepang Goldcoast Resort.Thank you for choosing us as your holiday destination and for the full rating. We are delighted that you have had a memorable Avani experience. It was a pleasure to have you stay with us. Guests’ satisfaction is our utmost priority, and we are committed to meeting your needs and expectations of Avani hospitality. Until your next Avani experience, please take care and stay safe. Tropical- Relaxed-ComfortableKind regards, Liz - MarComm

10/10 - Xuất sắc

PUI KENG

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
I having my dinner and breakfast at Bila Bila Restourant. Need to highlight to you was the fly in Bila Bila Restauran was around on food and table. Please take note on this. Thank you.
Lưu trú 1 đêm vào Tháng 12, 2023
Liz trả lời vào 26/12/2023
Dear Mr. Pui Keng, Warmest greetings from Avani Sepang Goldcoast Resort.Thank you for choosing us as your holiday destination and for the wonderful review. We apologise for the flies. We have taken note of your concern and our management will double up the effort to curb the infestation. It is a continuous battle as we are in close proximity with the local poultry farms. Guests’ satisfaction is our utmost priority, and we are committed to meeting your needs and expectations of Avani hospitality. Until your next Avani experience, please take care and stay safe. Tropical- Relaxed-ComfortableKind regards, Liz - MarComm

8/10 - Tốt

YICHUN

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
飯店本身滿舊的了,位置滿偏的不方便,但主要價格不算很貴以海上屋來說,如果想體驗下海上VILLA可以來住住,但不要12月來,雨季,雨超大,玩水也不方便.
Lưu trú 2 đêm vào Tháng 12, 2023
Liz trả lời vào 15/12/2023
Dear Yichun, Warmest greetings from Avani Sepang Goldcoast Resort.Thank you for choosing us as your holiday destination and for the review. We hope you have had wonderful Avani moments. It was a pleasure to have you stay with us. Guests’ satisfaction is our utmost priority, and we are committed to meeting your needs and expectations of Avani hospitality. Until your next Avani experience, please take care and stay safe. Tropical- Relaxed-ComfortableKind regards, Liz - MarComm

8/10 - Tốt

Ross

Đi theo nhóm
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The route to reception is very impressive, with waterfalls and fountains, giving a very attractive facade. Lighting at the desk is far too bright, making it difficult to read the forms to sign at check-in. The room was very comfortable and welcoming, well designed and a lovely welcome gift of balloons and fruit to wish me happy birthday. A lovely touch, although it wasn't my birthday. There are plenty of places to eat, with good choice, but it's forbidden to bring your own food and drink and the mark up on drinks is substantial. I genuinely had one of the best steaks I've ever eaten for an evening meal, and breakfast was very well stocked with various food options. It was almost impossible to find cutlery and glassware, and somewhat disappointing to see flies around the pastries and watching a small child licking things to see if she liked them (then returning them to the counter). While this is a parenting issue, staff were oblivious to it and it rendered much of the food, for me, inedible. Staff were very polite and courteous, and the fire show was very entertaining. Had a very relaxing weekend stay, with no major issues. I'd definitely book to stay again if in the region.
Lưu trú 2 đêm vào Tháng 11, 2023
Liz trả lời vào 28/11/2023
Dear Ross, Warmest greetings from Avani Sepang Goldcoast Resort.Thank you for choosing us as your holiday destination and for the insightful review. It was a pleasure to have you stay with us. Rest assured that we have taken your points seriously for future improvements. We sincerely hope to welcome you back to our resort with a different impression of Avani hospitality. Guests’ satisfaction is our utmost priority, and we are committed to meeting your needs and expectations of Avani hospitality. Until your next Avani experience, please take care and stay safe. Tropical- Relaxed-ComfortableKind regards, Liz - MarComm

4/10 - Kém

Linzi

Thích: Sạch sẽ, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Let down by f&b
A beautiful resort with lovely rooms but sadly let down by its f&b offering. First night ordered a starter to share and two mains. One main arrived and was finished before the starter turned up 2nd night the Diwali buffet. A lot of empty food not replenished and filthy tables, third night ordered room service. Waited over an hour and was served cold food. Went back to the restaurant with said cold plates and then waited to be served again. Got our food before any drinks. Breakfast was a mess every morning with filthy tables and no cutlery. Pool bar doesn’t have plastic glasses so you can’t actually have a drink by the pool.
Lưu trú 4 đêm vào Tháng 11, 2023
Liz trả lời vào 17/11/2023
Dear Ms. Linzi, Warmest greetings from Avani Sepang Goldcoast Resort.Thank you for choosing us as your holiday destination and for the valuable feedback. It was a pleasure to have you during your recent getaway. We apologise for the issues you faced during your stay, Rest assured we have taken note of the points you made for immediate action by the respective outlets. We hope despite the issues, you were able to have a beautiful Avani moments. Guests’ satisfaction is our utmost priority, and we are committed to meeting your needs and expectations of Avani hospitality. We sincerely hope to welcome you back with a different impression of Avani hospitality. Until your next visit, please take care and stay safe. Tropical- Relaxed-ComfortableKind regards, Liz - MarComm

10/10 - Xuất sắc

EuiHyun

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 11, 2023
Liz trả lời vào 09/11/2023
Dear EuiHyun, Warmest greetings from Avani Sepang Goldcoast Resort.Thank you for choosing us and for the full rating. It was a pleasure to have you during your recent getaway. We hope you have had wonderful Avani moments. Guests’ satisfaction is our utmost priority, and we are committed to meeting your needs and expectations of Avani hospitality. Until your next Avani experience, please take care and stay safe. Tropical- Relaxed-ComfortableKind regards, Liz - MarComm

10/10 - Xuất sắc

Gurminderjit

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Relaxing
Lưu trú 1 đêm vào Tháng 11, 2023
Liz trả lời vào 06/11/2023
Dear Gurminderjit, Warmest greetings from Avani Sepang Goldcoast Resort.Thank you for choosing us as your getaway destination and for the full rating. It was a pleasure to have you during your recent getaway. We hope you have had wonderful Avani moments. Guests’ satisfaction is our utmost priority, and we are committed to meeting your needs and expectations of Avani hospitality. Until your next Avani experience, please take care and stay safe. Tropical- Relaxed-ComfortableKind regards, Liz - MarComm

4/10 - Kém

Sheena

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very run down. Toilet had ants and cockroaches. Free parking is deceptive as its inconvenient Breakfast area was leaking when we visited, theres already limited seating. Food had plenty of flies hovering around.
Lưu trú 1 đêm vào Tháng 9, 2023
Liz: Marketing Communications trả lời vào 14/10/2023
Dear Ms. Sheena,Thank you for taking the time to share your feedback here. We apologise for all the issues you are facing during your stay. It has been noted for immediate investigation and improvement. It is regretful to know that we have not met your expectations of Avani hospitality. Rest assured that we are committed to fulfilling Avani's promises to satisfy all our valued guests.We sincerely hope that you will give us another opportunity to be of service to you and fulfil Avani promises to satisfy all our valued guests. Until your next visit, please take care and stay safe.Tropical- Relaxed-ComfortableKind regards,  Liz: MarComm

10/10 - Xuất sắc

Man Kin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 9, 2023
Marketing Communications trả lời vào 22/09/2023
Dear Mr. Man Kin, Warmest greetings from Avani Sepang Goldcoast Resort.Thank you for choosing us and for the full rating. It was a pleasure to have you during your recent getaway. We hope you have had wonderful Avani moments. Guests’ satisfaction is our utmost priority, and we are committed to meeting your needs and expectations of Avani hospitality. Until your next Avani experience, please take care and stay safe. Tropical- Relaxed-ComfortableYours sincerely, The Management

8/10 - Tốt

DATO MICHAEL CHEE

Lưu trú 1 đêm vào Tháng 9, 2023
Liz, Marketing Communications trả lời vào 18/09/2023
Dear Y. Bhg. Dato Chee, Warmest greetings from Avani Sepang Goldcoast Resort.Thank you for choosing us and for the rating. It was a pleasure to have you during your recent getaway. We hope you have had wonderful Avani moments. Guests’ satisfaction is our utmost priority, and we are committed to meeting your needs and expectations of Avani hospitality. Until your next Avani experience, please take care and stay safe. Tropical- Relaxed-ComfortableYours sincerely, The Management

10/10 - Xuất sắc

Karl

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 8, 2023
AishahN. trả lời vào 07/08/2023
Dear Karl,Thank you for staying with us and for rating us. We look forward to welcoming you back soon. Kind Regards,

6/10 - Được

Tracy

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
The resort is not very clean, sliding window door doesn’t clean enough, got water in the floor, I saw empty water bottles in the floor
Lưu trú 1 đêm vào Tháng 7, 2023
AishahN. trả lời vào 01/08/2023
Dear Tracy,Thank you for sharing your feedback. We are glad to hear that you had an enjoyable stay overall and we have taken note on your comments for immediate review to enhance our guests’ expectations. We sincerely hope that you will give us another opportunity to be of service to you and to regain your trust in Avani Sepang Goldcoast Resort.Kind regards,

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very nice and comfortable to stay at this hotel.
Lưu trú 4 đêm vào Tháng 7, 2023
AishahN. trả lời vào 26/07/2023
Dear Guest,Thank you for taking the time to share your recent experience stay with us. We appreciate your feedback and meet to your expectations. We look forward to an opportunity to welcome you back soon.Kind regards,

8/10 - Tốt

Chui Mun

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 6, 2023
AishahN. trả lời vào 12/07/2023
Dear Chin Mun,Thank you for staying with us and for rating us. We look forward to welcoming you back soon. Kind Regards,

10/10 - Xuất sắc

Dieu V

Lưu trú 2 đêm vào Tháng 6, 2023
AishahN. trả lời vào 26/07/2023
Dear Dieu V,Thank you for staying with us and for rating us. We look forward to welcoming you back soon. Kind Regards,

8/10 - Tốt

Sara

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 6, 2023
AishahN. trả lời vào 12/07/2023
Dear Sara,Thank you for staying with us and for rating us. We look forward to welcoming you back soon. Kind Regards,

6/10 - Được

Jennifer

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
It just wasn’t as nice as I thought it would be
Lưu trú 2 đêm vào Tháng 6, 2023
AishahN trả lời vào 16/06/2023
Dear Jennifer,Thank you for staying with us and sharing your recent experience at Avani Sepang Goldcoast Resort. We are sorry that your recent stay with us was not up to your expectation. This is certainly not reflective of our Avani hospitality, and we can assure you that we will review your comments to improve our standards of service and quality of products.Once again, please accept our sincere apologies for the shortfall. We truly hope that you are willing to return to Avani Sepang Goldcoast Resort in the future so that we can have the opportunity to serve you again soon.Kind regards,

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Restaurant Service Need Improvement
Great view from our Villa. Need improvement services on restaurant during breakfast time.
Lưu trú 2 đêm vào Tháng 4, 2023
AishahN. trả lời vào 16/06/2023
Dear Valued Guest,Thank you for sharing your feedback. We are glad to hear that you had an enjoyable stay overall and we have taken note on your comments concerning to the breakfast quality and service for immediate review to enhance our guests’ expectations. We sincerely hope that you will give us another opportunity to be of service to you and to regain your trust in Avani Sepang Goldcoast Resort.Kind regards,

8/10 - Tốt

Tanja

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Family friendly. Nice rooms. Lots of room.
Lưu trú 4 đêm vào Tháng 5, 2023
AishahN. trả lời vào 18/05/2023
Dear Tanja,Thank you for taking the time to share your recent experience stay with us. We appreciate your feedback and met to your expectations. We look forward to an opportunity to welcome you back soon.Kind regards,

6/10 - Được

SHUK HA

Đi cùng gia đình
Thích: Sạch sẽ
Resort is beautiful. However, the buffet restaurant is full with blackfly. It's terrible and unbelievable that they don't have cover for food!!! Resort activities are mainly for Fri,Sat and Sun. We stay from Tur to Thur abd found it nothing to do in the Resort, only swimming and gym! The tour also request to book one day in advance. It's really a bad experience here.
Lưu trú 2 đêm vào Tháng 4, 2023
AishahN. trả lời vào 28/04/2023
Dear Shuk Ha,Thank you for taking the time to share your feedback on your recent stay. While we strive to provide impeccable service and facilities for all our guests, we are disappointed to learn that we have failed to meet your expectation and provide you with the Avani hospitality. Please be assured that the issues you highlighted have been addressed and investigated for improvements. We sincerely hope that you will give us another opportunity to be of service to you and to regain your trust in Avani Sepang Goldcoast Resort.Warm regards,

10/10 - Xuất sắc

Unmil

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
As always an amazing and wholesome time with a personal touch and the Avani team never fails to deliver by going another level further! Can’t wait till next time
Lưu trú 1 đêm vào Tháng 2, 2023
AN trả lời vào 23/03/2023
Dear Unmil,Thank you for taking the time to share your recent experience stay with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Be sure that all our employees are looking forward to having the pleasure to welcome you again soon, and make your future stay, at Avani Sepang Goldcoast Resort, as memorable as the last one!Best regards,

10/10 - Xuất sắc

Shao Han

Lưu trú 1 đêm vào Tháng 2, 2023
AN trả lời vào 23/03/2023
Dear Shao Han,Thank you for taking the time to share your recent experience stay with us. We appreciate your rating and we met your expectations. We look forward to an opportunity to welcome you back soon.Best regards,AN

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
沒有想象中的美好
飯店房間很寬敞,但不是很乾淨,從lobby櫃檯磁磚剝落、到房間內mini bar托盤很髒、床下有前房客留下的空瓶子。 但服務人員很親切友善。 交通不方便,外國人沒有開車只能包車前往。
Lưu trú 1 đêm vào Tháng 1, 2023
AN trả lời vào 23/03/2023
Dear Guest,Thank you for taking the time to share your feedback on your recent stay. While we strive to provide impeccable service and facilities for all our guests, we are disappointed to learn that we have failed to meet your expectation and provide you with the Avani hospitality. Please be assured that the issues you highlighted have been addressed and investigated for improvements.Once again, we genuinely appreciate your feedback as this will enable us to improve our services further to ensure that our guests have a pleasant experience with us. We sincerely hope that you will give us another opportunity to be of service to you and to regain your trust in Avani Sepang Goldcoast Resort.Best regards,

6/10 - Được

Najeeb

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2023
AN trả lời vào 23/03/2023
Dear Najeeb,Thank you for taking the time to share your experience. Your feedback is important to us and we are disappointed that we have not met your expectations.We sincerely apologize for the experience and hope there will be an opportunity to redeem ourselves in the future.Best regards,

10/10 - Xuất sắc

Nur faiqah

Lưu trú 1 đêm vào Tháng 1, 2023
AN trả lời vào 26/01/2023
Dear Nur Faiqah,Thank you for taking the time to share your recent experience stay with us. We appreciate your feedback and we met your expectations. We look forward to an opportunity to welcome you back soon.Best regards,

2/10 - Tồi

Kunal

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ

10/10 - Xuất sắc

Suhaileen

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All our fav land and sea activities in one place.
AN trả lời vào 28/12/2022
Dear Suhaileen,Thank you for taking the time to share your recent experience stay with us. We appreciate your feedback and we met your expectations. We look forward to an opportunity to welcome you back soon.Best regards,

8/10 - Tốt

CHEE YENG

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The estate structure was beautiful but buildings badly need refurbishment. My unit's roof leaked during a storm though stopped shortly after. The staff was slow in responding.
Lưu trú 2 đêm vào Tháng 12, 2022
AN trả lời vào 28/12/2022
Dear Chee Yeng,We are disappointed that we have not met your expectations and please accept our sincere apologies for the inconvenient cause during your stay with us. We acknowledge the hiccup happen during your stay and we’re reviewing your feedback with the team to improve further. Once again, we sincerely apologize for the experience and hope there will be an opportunity to redeem ourselves in the future.Best regards,

2/10 - Tồi

PILSEOB

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2022
AN trả lời vào 28/12/2022
Dear PILSEOB,Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon.Best regards,

2/10 - Tồi

Lee Ping

Lưu trú 1 đêm vào Tháng 11, 2022
AN trả lời vào 28/12/2022
Dear Lee Ping,Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience soon.Best regards,

4/10 - Kém

Suze

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Not Worth the Price! Will NOT Return!
We booked in 2 of the family villas. Very disappointing to say the least. The villas are old and run down. The rooms were lacked of usual amenities. The safe in both rooms were unfunctional. The towels provided were so old and yucky. The only positive thing was the bicycle provided to guests at no cost, deposit refunded. The bicycle attendance were the only one pleasant. Breakfast has a good spread but lacked of staffs attending and they definitely need some human skills training to work in hospitality. When requested for extra bowls and/or plates, staffs kept referring guests to ask other kitchen staff. Will not be returning to this Avani. We're very disappointing considering the amount of money we spent on these 2 family villas. Not worth it!
Lưu trú 2 đêm vào Tháng 11, 2022
AN trả lời vào 28/12/2022
Dear Suze,We are disappointed that we have not met your expectations and please accept our sincere apologies for the inconvenient cause during your stay with us. We acknowledge the hiccup happen during your stay and we’re reviewing your feedback with the team to improve further. Once again, we sincerely apologize for the experience and hope there will be an opportunity to redeem ourselves in the future.Best regards,

2/10 - Tồi

Huthyfa

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Terrible service, rooms aren’t as they seem, no hot water. Everything is triple priced, not at all what the pictures are like, again very terrible service
Lưu trú 3 đêm vào Tháng 11, 2022
AN trả lời vào 28/12/2022
Dear Huthyfa,We are disappointed that we have not met your expectations and please accept our sincere apologies for the inconvenient cause during your stay with us. We acknowledge the hiccup happen during your stay and we’re reviewing your feedback with the team to improve further. Once again, we sincerely apologize for the experience and hope there will be an opportunity to redeem ourselves in the future.Best regards,

10/10 - Xuất sắc

QIN KAT

Lưu trú 1 đêm vào Tháng 7, 2022

10/10 - Xuất sắc

Lin

Lưu trú 1 đêm vào Tháng 6, 2022
AN trả lời vào 05/07/2022
Dear Lin, Thank you for staying with us and for rating us. We look forward to welcoming you back soon. Best Regards,

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Bucky service was packed during check out time. Book it one hour before during peak time
Lưu trú 1 đêm vào Tháng 6, 2022
AN trả lời vào 14/06/2022
Dear Valued Guest, Thank you for taking the time to share your recent experience stay with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to motivate them to deliver exceptional guest service and action will be taken to ensure the issues you experienced are corrected moving forward. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Overall is ok. Bucky service was really pack during check out time and waited for long time. Restaurant have to book early and only able to get table in late dining hours but they will call you immediately when table is ready early.
Lưu trú 1 đêm vào Tháng 6, 2022
AN trả lời vào 14/06/2022
Dear Valued Guest, Thank you for taking the time to share your recent experience stay with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to motivate them to deliver exceptional guest service and action will be taken to ensure the issues you experienced are corrected moving forward. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,

2/10 - Tồi

Kareem

Đi cùng gia đình, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked one night and had to leave early at 5am due to bugs and excessive bug bites. There were ants all over the place also. The room had a strong scent and dirty sheets. One bed had yellow spots on the sheets. We called house keeping to have the sheets changed but they were still dirty.
Lưu trú 1 đêm vào Tháng 5, 2022
AN trả lời vào 21/05/2022
Dear Kareem, Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards

2/10 - Tồi

Datin sri Siti Haliza

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2022

8/10 - Tốt

Ching Kang

Lưu trú 2 đêm vào Tháng 3, 2022
AN trả lời vào 07/03/2022
Dear Ching Kang, Thank you for staying with us and for rating us. We look forward to welcoming you back soon. Best Regards, AN

10/10 - Xuất sắc

Idrawati

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2022
AN trả lời vào 03/02/2022
Dear Idrawati, Thank you for staying with us and for the rating. We look forward to welcoming you back soon.