4/10 - Kém
Donna
Đi cùng gia đình và trẻ nhỏ
12/06/2024
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We liked that it was close to shops, coffee shop and beach. We did not receive a good welcome. When unloading our car the manager told me that I had booked 2 infants but saw I had 2 older children 7 and 8. Confused, I could not see how I could have made this mistake. I am a person of integrity and would never be dishonest like this. He rudely said that I would have not done this by accident suggesting I was a liar. I apologised twice if I had unknowingly made a mistake. He abruptly handed me a towel and said that he relied on people being honest and rudely pressed the soap on the towel sarcastically to express his opinion that I was dishonest and just walked away saying he would charge me an extra $60. If I had genuinely made a mistake, I would have happily agreed, but there was no need for such rudeness especially when I was not rude at all even after being accused of being dishonest. Unsure of a mistake, I returned home to check my booking and could see clearly I did NOT state 2 infants at all but selected 2 children 7 and 8. This rude and unfriendly welcome put a real dampener on what was a 2 night treat away for my 2 daughters who are having babies 3 days apart and 2 beautiful granddaughters. Both nights we ran out of hot water after one shower and remained kind when we called about this the 2nd night as well. On departure I thanked him for the stay even though we were very disappointed with being treated this way.
Donna
Lưu trú 2 đêm vào Tháng 6, 2024
