"This was a very grand hotel at an incredible price. Not just a hotel but an historic estate with grounds to explore, a gym, pool, sauna and steam room. Breakfast was nice with loads of options. We didn't have an evening meal there as the bar food was too expensive for what it was, eg £18 for a pizza, £21 for a burger. We had kids with us and the restaurant menu wasn't suitable for them but we found a nice Italian restaurant just ten mins away in Dorking.
Here is why this isn't a 5 star review. We couldn't use the hot tap in the bathroom as the water was scolding hot. The shower drain absolutely stank. We reported it at check out and they said it would be addressed.
They host weddings and whilst exploring the grounds we found wedding related litter and broken glasses. Obviously that's down to poor behaviour from guests but the grounds could be more frequently checked and better maintained. We found a confetti package dumped near the fountain with names and a date on from two weeks ago. This is near the outside seating so I was surprised staff hadn't been there.
I left my phone charger in the room and house keeping didn't hand it in so that's gone. We waited for reception to call me back about it but they didn't.
On the whole, im nit picking and don't let those things put you off. We would go again and enjoyed our stay. The room anf hotel im general were immaculate."
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