Dear sir, thank you for coming back and taking the time to share your experience about your recently stay in Pullman Changshu Leeman. It feels so great to hear that you had a better experience compared with your last stay before Covid. We believe in providing a genuine and friendly service in any way possible and pleased that our associates have the same philosophy in their heart. In the meantime , I have noted your comment and dissatisfaction regarding the AC was not very working in your room. Please accept my sincere apologies for the inconvenience caused in this respect. We have informed the chief engineer and it has been arranged to gradually test the AC adjustment function of all rooms to ensure that good facilities are provided to meet the expectations of guests. Looking forward for your next visit soon and have a great weekend.