Dear Antonio,Thank you for your review and delightful comments which will be shared within the tribes. We hope look to welcome you back in the near future.

Good Morning Kathy,Thank you for your recent stay with us and your feedback. We look forward to welcoming you back in the future.

Hello Azim,Thank you for your review. We are glad you enjoyed the hotel and your suite upgrade. Thank you for your kind comments about our talent and their service. We can't wait to welcome you back!Warmly,

Hello Kelly,Thank you for your review. We're glad you loved the views and breakfast. We're sorry to hear that you and your families sleep was disturbed by the lighting. We hope we can have you return again.Warmly,

Hello Chady,Thank you for your review on your recent stay with us. We are disappointed to receive your low rating and we do apologise that we didn't provide a stay that met your expectations. If there's any additional feedback you would like to share with us so we can improve the rating for next time, please contact the hotel directly. Warmly,

Hello Jianming,Thank you for your review, we truly appreciate it and we are glad to hear you had a (W)onderful experience with us.Warmly,

Hello Grace,Thank you for reviewing your recent stay. It truly creates a positive impact and we appreciate it.Warmly,

Hello Edmond, Thank you for reviewing your recent stay. It truly creates a positive impact and we appreciate it.Warmly,

Hello Claire, Thank you for your review and highlighting our talent and guest rooms. Thank you for also bringing our attention to the to service delays, Mix Bar stock and cleanliness of hallways. We do recognise that these attention to detail shouldn't have been missed and we thank you for your feedback so we can improve.Warmly,

Hello Harry,Thank you for reviewing your recent stay. We're glad you enjoyed your stay and the hotel's location. Thank you also for your feedback on the food options, so we can improve on this.Warmly,

Hello Johanna Elisabeth,Thank you for reviewing your recent stay. It truly creates a positive impact, and we appreciate it.

Hello Auday,Thank you for your review. We're disappointed to receive the low rating and if you have any additional feedback, we would encourage you to reach out to the hotel directly so we can review it with our leadership team.Warmly,

Hello Colin, Thank you for taking the time to let us know about your experience while staying with us. Your rated experience is well below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I am currently investigating all your raised points to understand what happened exactly and where we fell short,In the meantime, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar disappointment from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

Hello Shen,Cheers for your 5/5 review. We're glad you loved the facilities, location and our talent. Warmly,

Hello Renee,We appreciate receiving your 5/5 review and we hope to have you back again!Warmly,

Hello Prajeeta,Thank you for your review, if you have any further feedback to share with us on ways we can improve then we encourage you to contact the hotel directly.Warmly,

Hello Ho,Thank you for your review. We're disappointed that your stay wasn't convenient, if you wish to share more details then we encourage you to please contact us directly.Warmly,

Hello Mai,Thank you for your review, we're glad you loved the hotel. Warmly,

Hello Madeline,Cheers for the 5/5 review, we truly appreciate it!Warmly,

Hello Jeff,Thank you for your review, we're glad you loved the property and we appreciate your high rating.Warmly,

Hello Angela,Thank you for reviewing your recent stay. It truly creates a positive impact and we appreciate it.Warmly,

Hello May,Thank you for reviewing your recent stay!Warmly,

Hello Mariam,We're disappointed to read that the customer service levels during your stay were poor and that you weren't comfortable in your room. We do hope in due time we can showcase you the true W experience.Warmly,

Hello Tracey,Cheers for the 5/5 review, we truly appreciate it!Warmly,

Hello Nishi,Thank you for your generous 5/5 review!Warmly,

Hello Nenad,We're disappointed to receive your low rating, if you wish to share more details on your experience and how we can improve for next time please contact the hotel directly. Warmly,

Hello Priyanka,We're sorry to read that you experienced these issues mentioned during your stay. We appreciate that you were able to advise us of the missing amenities in the room, so that we could accommodate in delivering the additional amenities, however unfortunately we weren't advised of the air conditioning and lighting issues so that we could've better assisted you to resolve this during your stay. We do hope you can return in the future for a more seamless stay.Warmly,

Hello Kenta, Thank you for your 5/5 review! We truly appreciate it!Warmly,

Hello Iain,Thank you for sharing your 5/5 review, we're pleased you enjoyed your stay with us!Warmly,

Hello Pam,Thank you for sharing about your recent stellar experience. We're pleased you enjoyed our whatever/whenever service! We can't wait to have you back!Warmly,

Hello Emmanuelle,We appreciate your 5/5 review! Thank you and we can't wait to welcome you back next time!Warmly,

Hello Angel,Thank you for your review and we appreciate your mentions of the luxury touches in the hotel! Apologies that the bedding was uncomfortable, we do have W branded bedding which is known for its comfort.Warmly,

Hello John,We're pleased you had an excellent stay, and we appreciate your 5-star rating! See you on your next stay!Warmly,

Hello Sue,Thank you for your review and we do hope we can aim for a 5/5 review on your next stay. If you have any additional feedback that we can use to improve for next time, do contact us directly via w.sydney@whotels.com.Thank you!Warmly,

Dear Hongxiang,Many thanks for your feedback and for staying with us. Great to receive such positive feedback and we value guests like you very much.We hope to welcome you back very soon.Kind Regards,Judd Rabbidge Hotel Manager

Hello Steven,Many thanks for your kind reviewWe are delighted to hear you enjoyed your stay and we hope to welcome you back very soon.Kind Regards,Judd RabbidgeHotel ManagerW Sydney

Hello Kristy,We're disappointed to read your stay represented a 2/5 rating. We would appreciate if you are able to share more details to ensure we are continuously improving and addressing any concerns. If you wish to do so, please contact the hotel directly. Warmly,

Hello,Thank you for your feedback.We are glad you enjoyed your stay at W Sydney. I will be using your feedback regarding reception as a training opportunity and I will speak with the team about improving here.Thank you for the feedback.Judd RabbidgeHotel ManagerW Sydney

Dear Chi,Thanks for providing feedback about your stay. We are saddened to see such a low score. We strive to provide the best hospitality possible and I am sorry we have let you down.I would appreciate the opportunity to speak to you directly on why you have given us this score. This information enables us to train our talent to better serve our customers.Thank youJudd RabbidgeHotel Manager

Dear Kou,Thank you for you feedback about your stay at W Sydney.We are glad to hear that you enjoyed your breakfast experience and the hotel overall.I apologize however that you had trouble with the charging stations, the green light is a child safety lock and the button needs to be held down for 10 seconds to release. This should have been better explained to you.Thanks again for staying with us and I hope to welcome you back in the future.Kind Regards,Judd RabbidgeHotel Manager W Sydney

Dear Tan,Thanks for taking the time to provide us with feedback about your stay.It is unfortunate to see that we scored a 6 out of 10. I would be open to having a conversation with you on what we can do to better serve you on your next stay with us.We strive to provide the best hospitality possible and I apologize if we have let you down.I do hope we can welcome you back in the future.Kind Regards,Judd RabbidgeHotel ManagerW Sydney

Hello Sonam,Many thanks for your feedback about your stay at W Sydney. We are delighted to hear you loved the facilities and and the hotel overall.We appreciate your candid feedback about parking and service, we strive to create great guest experiences and I am sorry we have let you down here. I will be reviewing your feedback with my team.I hope to welcome you back to W Sydney.Kind Regards,Judd

Dear Cheol,Thank you for taking the time to provide us with feedback about your stay. I am sorry to see we only scored a 6/10 for your time with us. If you can reach out to me directly about any feedback about your stay it would be appreciated, this gives me the opportunity to better train our talent to serve our customers in the future.I hope you choose to stay with us again.Kind Regards,Judd RabbidgeHotel ManagerW Sydney

Hello David,Thanks for taking the time to share your feedback about your stay at W Sydney.Feedback like this is so valuable to the team and it really gives them great energy to keep looking after our guests. I am happy to hear you enjoyed the breakfast spread, our chef worked tirelessly for a full year meeting suppliers in just NSW to drive sustainable and local produce for our breakfast and the feedback thus far has been great! We hope to welcome you back again as a valued guest.Best wishes,Judd RabbidgeHotel ManagerW Sydney

Dear Anthony,Thank you for taking the time to provide us with feedback about your stay.We apologize with relation to the time it took to check you in, this is below standard.As a 600 room hotel, we do have congestion at times when check in commences at in the afternoon, however this should have been a lot faster than 20 minutes, I apologize about this and will provide this feedback to our Welcome team.I hope to welcome you back again.Best wises,Judd RabbidgeHotel ManagerW Sydney

Dear Rosa,Thanks for taking the time to provide us with feedback about your stay.We are glad you had an enjoyable stay. We also appreciate your feedback about our talent and them being slightly hesitant, I will be working with our leaders on a training program to build more confidence with our talent.Thank you,Judd RabbidgeHotel ManagerW Sydney

Dear Steryio,Thank you for your feedback!We are happy to hear you enjoyed the service and all the action in Darling Harbor! We hope to welcome you back to W Sydney very soon.Kind Regards,Judd RabbidgeHotel ManagerW Sydney

Dear Rachael,Many thanks for taking the time to provide us with feedback about your stay.We are delighted to hear you loved the hotel, service and location. Its guests like you that really motivate our talent to keep growing and most importantly enjoy their job! Thank you so much for your positivity! We wish we had lots of customers like you!Have a wonderful day and we hope to welcome you back to W Sydney very soon.Judd RabbidgeHotel ManagerW Sydney

Hello Nicolle,Thank you for your feedback about your stay at W Sydney.I am so happy to read that you had an all round good stay, this is why our talent at W Sydney work so hard every day, to satisfy our customers and feedback like this only helps them grow. Thank you for your positivity and great energy.I hope to welcome you back to W Sydney very soon.Kind Regards,Judd RabbidgeHotel ManagerW Sydney

Dear Sanghoon,Thank you for taking the time to give us feedback about your stay at W Sydney.I am delighted to see such a wonderful rating. We appreciate this feedback and I will share it with our team.We hope to welcome you back to W Sydney very soon.Kind Regards,Judd RabbidgeHotel ManagerW Sydney