Hồ bơi ngoài trời phục vụ theo mùa

Nhận xét về Clarion Pointe Sylva near Cherokee Area

2.5 out of 5

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 169/289 nhận xét" "
Đánh giá 8 - Tốt. 72/289 nhận xét" "
Đánh giá 6 - Được. 20/289 nhận xét" "
Đánh giá 4 - Kém. 16/289 nhận xét" "
Đánh giá 2 - Tồi. 12/289 nhận xét" "

8,8/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Jonathan

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Had bugs in the room dirty sheets
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

William B. West,

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Well located for our intended purposes.
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 21/05/2024
Dear Guest,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 - Xuất sắc

Gloria

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay with puppies
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 14/05/2024
Dear Guest,On behalf of our entire staff, we thank you for your business and your comments. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 - Tồi

Dennis

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
I reserved a king room and when I showed up they told me there were no king rooms left because they are given on a first come first serve basis and all kingbrooms were guven out before i got there.
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 12/05/2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

6/10 - Được

Martha

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
My trip was to watch baseball with my grandson and his club team from University of Tennessee. He had an emailed confirmation and signed contract but was told by desk clerk he would have to speak with the person who provided the contract. As it happened-the staff member was not working on check-in day. The clerk flatly told him that the 9 rooms he had both confirmed and had the signed email contract. I asked for a manager and he said there wasn’t one. After several tense minutes(around 15) that he had spoken with Megan Orr and proceeded to scan room keys for the team. He never apologized for any inconvenience nor did he say thank you for staying there upon our departure. On top of this- at 11:30 or so the fire alarm went off. I called the front desk asking what was going on and was told they thought someone had pulled a fire alarm. In fact- a dryer had caught on fire on the floor below mine. Everyone made their way out without any communication from anyone on staff at the property. Very lackluster service. Training needs to be looked into. Especially when it involves possible evacuation in an emergency.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 03/05/2024
Dear Guest,I'm truly sorry to hear about the challenges you faced during your stay. This is certainly not the level of service we aim to provide, and I understand your frustration. Your feedback is invaluable, and we will investigate these incidents thoroughly. Please accept our sincere apologies for the inconvenience and discomfort you experienced. We appreciate your patience and hope to have the opportunity to regain your trust in the future.

2/10 - Tồi

Emily

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room was filthy. There was no shampoo or body wash in the room and I didn’t realize it until I was in the shower so I couldn’t get clean. Then I went to call housekeeping to get shampoo and there was no button on the phone to CALL housekeeping or the front desk. The room was dirty and uncomfortable and the fire alarm went off at 10:45 pm and we were locked out for an hour. Absolutely horrible experience.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 30/04/2024
Dear Guest,I apologize sincerely for the disappointing experience you had during your stay. Your feedback is extremely valuable, and I'm sorry we fell short of your expectations. Rest assured, we will address these issues promptly to ensure improvements are made. Please accept our apologies, and we hope to have the opportunity to regain your trust in the future.

10/10 - Xuất sắc

Stephanie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet and clean with super comfortable beds!
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 25/04/2024
Dear Guest,We're thrilled to hear that you enjoyed your stay with us! Comfortable beds, clean rooms, and a convenient location are all key aspects of a great hotel experience, and we're glad we could deliver on those for you. Thank you for sharing your positive feedback, and we hope to welcome you back again in the future!

10/10 - Xuất sắc

Brooklynn

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay quiet close to amenities
Lưu trú 3 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 17/04/2024
Dear Guest,Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed your stay and found our location convenient to nearby amenities. Providing a comfortable and convenient experience for our guests is what we aim for. We look forward to welcoming you back soon!

6/10 - Được

HAELIM

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 17/04/2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - Kém

Ashleigh

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The elevator wasn’t working when we got there and we were in the 4th floor. Heat didn’t work in our room. Also property didn’t specify we would be charged a nightly fee four our dog, found that out during check in. We will not stay here again.
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 15/04/2024
Dear Guest,We regret that you had an unpleasant experience at our property. The charges for pets are mentioned on our website and at the hotel. So we apologize if you missed them while reserving our hotel room. Our team hopes to serve better next time!

4/10 - Kém

Clotilde

There was an old dirty pair of men’s boxers under our sink, upon arrival. Staff was not extremely friendly.
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 15/04/2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quick check in. Staff was really nice and helpful. Would definitely recommend staying here.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 15/04/2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

4/10 - Kém

Barbara

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Not a good experience. The room was clean but heat/ac was loud and hard to find comfortable temperature. Drink machine was broken. Elevator was out of order. My room was on the 4th floor. Not a good value for me.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 15/04/2024
Dear Guest,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will investigate this issue and will take the required measures. We hope to serve you better next time.

10/10 - Xuất sắc

Maria

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean rooms and bathrooms, nicely furnished.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 13/04/2024
Dear Guest,Thank you for your feedback! We're glad you appreciated the cleanliness and furnishings of our rooms and bathrooms. We're committed to maintaining high standards for our guests' comfort and satisfaction. We hope to see you again soon!

8/10 - Tốt

Richard, Marston

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 13/04/2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 - Tốt

Katrina

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean and updated room. Bathroom fully supplied. Offers Wifi password and breakfast. Very nice for overnight.
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 09/04/2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us and found our clean and updated rooms and complimentary amenities satisfactory. We appreciate your patronage and hope to welcome you back for another comfortable stay in the future.

4/10 - Kém

Lisa

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
I called for early check in and was greeted by Randy, I told him my name and he put me on hold. I hung upand called again, Randy ansered and asked if I could hold. I was put on hold for 30 minutes. While on the phone i drove to hotel. When I arrived there were two cars in the parking lot, no on in the lobby and a young lady at the desk. I approached the desk to check in and the young lady told me that she was training and che would have to get someone else to check me in. I stood there with my phone with the call still on hold and was checked in by Randy, the person answered the phone. Randy never smiled, didn't verify my ID, and was in general unfriendly. Upon leaving I left a sweatshirt in the room. I called back 2 hours after I left and asked them if they could check the room. They said no that I would have to wait until after they were cleaned. I had left town so sent my son by to check at 4 they said he would have to check back. He went back again later and said nothing showed up. While the hotel was clean and convenient the staff was terrible. I am a realtor and have worked with the public for 19 years and would never be successful if I treated my clients like this.
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 06/04/2024
Dear Guest,Thank you for sharing your recent experience at our hotel. We are truly sorry to hear about the issues you encountered, as they do not reflect the high standards of service we strive to maintain. We have thoroughly investigated your concern, regarding the missing sweatshirt, and unfortunately, despite our efforts, it was not located. Rest assured, guest satisfaction is our utmost priority, and we deeply regret any disappointment caused during your stay. We sincerely hope for the opportunity to make amends and regain your trust in our hospitality.

8/10 - Tốt

Anne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 29/03/2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 - Xuất sắc

Angela

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like that the property is not surrounded by other businesses. Yes, you have to drive to get food, but that means no traffic noise. The highway is near but we never heard the traffic noise. All staff was friendly and helpful. Breakfast was simple but had something warm to eat. Our room was clean and comfortable.
Lưu trú 3 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 26/03/2024
Dear Guest,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

10/10 - Xuất sắc

Lynn

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Staff
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 21/03/2024
Dear Guest,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - Xuất sắc

Maria, Houston

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beds were comfortable, staff checked us in right away, convenient location for reason we stayed.
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 19/03/2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 - Xuất sắc

Loretta, Linden

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice room. Very nice view .
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 17/03/2024
Dear Guest,Thank you for your kind words! We're delighted that you enjoyed your room and the view. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We're here to ensure you have a wonderful stay.

10/10 - Xuất sắc

Aiden

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean hotel . And good customer service.
Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 26/02/2024
Dear Guest,Thank you for your feedback! We're glad to hear that you found our hotel clean and that you received good customer service during your stay. Providing a clean and welcoming environment, along with excellent customer service, is our top priority. We appreciate your business and hope to have the pleasure of welcoming you back in the future!

10/10 - Xuất sắc

Cecilia

Right off of Hwy. 74 (easy on and off highway)
Very nice. Clean and comfortable. Friendly staff and decent breakfast. Perfect for a night’s stay when traveling through.
Lưu trú 2 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 26/02/2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be very nice, clean, and comfortable during your stay. It's wonderful to know that our staff were friendly and that you enjoyed our breakfast offerings. Providing a comfortable and welcoming experience for our guests is our top priority, especially for those passing through on their travels. We're delighted that we could meet your expectations and provide you with a pleasant stay.

10/10 - Xuất sắc

Danielle

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms are clean and updated. The beds are very comfortable. We’ve stayed here before when visiting WCU and will choose to stay here every visit in the future too.
Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 26/02/2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you found our rooms clean, updated, and comfortable during your stay. We're especially pleased that you enjoyed our comfortable beds. Your loyalty means a lot to us, and we look forward to welcoming you back each time you're in the area.

10/10 - Xuất sắc

Joselyn

Đi cùng thú cưng, Đi cùng gia đình
Pet friendly and very friendly staff!
Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 23/02/2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

8/10 - Tốt

Charles

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Was good
Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 20/02/2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Xuất sắc

David

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The place is very nice, there is just nothing around it really for four or five miles
Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 08/02/2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - Xuất sắc

Trina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff is always friendly and the beds are very comfortable. Very clean too.
Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 06/02/2024
Dear Guest,We are thrilled to know that everything was to your liking. Hearing about positive experiences from guests like you is always a delight. We hope to have the chance to serve you again on your next visit.

2/10 - Tồi

Austin

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
This hotel charged me without telling me for "smoking residue for cigarrettes or pot" (quoted from the lady working) when I do not smoke either one and was not done in the room; Asked for photos of proof, they did not have that either on file. The general manager was relaying info for a young worker to tell me, GM did not call me or notify me. Unprofessional to the max Have fun getting sued for charging something without telling them and for no proof, good try trying to make up for low margings; If you want to be scammed, stay here, if not there are plenty of better locations towards the Cherokee or Maggie Valley area
Lưu trú 3 đêm vào Tháng 2, 2024
GM-Shari trả lời vào 05/02/2024
As per usual with negative reviews-the entire story is rarely given. I do have pictures and the document you sign at check-in states clearly that any evidence of smoking will result in a charge of 500. You signed that document and you were not charged the full amount. I have called and left a message on your voice mail and look forward to speaking with you when you call us back.

10/10 - Xuất sắc

Blake

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Sophia CSR trả lời vào 29/01/2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 - Kém

Roger, Columbus

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
The front desk clerk at check in was great. The room was okay,although I was a little concerned about the cleanliness of the bed. Breakfast was disappointing. The choices were cereal, biscuits and gravy, waffles, two flavors of yogurt, and an apple. Coffee and tea. No real protein choices. At checkout, a sign with “Back in 10 minutes.” No idea when it was placed or how long it would be before someone returned. The property is located along a busy, divided highway with no food/restaurants nearby. Was sadly disappointed with my stay and felt that little effort is put toward customer satisfaction. Would not recommend.
Lưu trú 1 đêm vào Tháng 1, 2024
Sophia CSR trả lời vào 19/01/2024
Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the shortcomings you experienced during your stay. Rest assured, we take your concerns seriously and will address them promptly. We appreciate your valuable input and the opportunity to improve. We'd love the chance to make it up to you on a future visit.

10/10 - Xuất sắc

Summer

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Sophia CSR trả lời vào 14/01/2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 09/01/2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Xuất sắc

Alexandra

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 03/01/2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

10/10 - Xuất sắc

Apolinar

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Everything is so good nice people clean room I like it
Lưu trú 4 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 03/01/2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 - Tốt

Mike

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 03/01/2024
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 - Xuất sắc

Monal

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
CLEAN facility and friendly staff.
Lưu trú 1 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 03/01/2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 - Xuất sắc

MARC

Lưu trú 4 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 22/01/2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - Xuất sắc

William

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Breakfast
Lưu trú 1 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 31/01/2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 - Xuất sắc

Elizabeth

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 29/12/2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 - Tốt

Sheryl

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The tv has always been on the blink in the last 3 times we have stayed. My husband fiddled with the cord in back and got it to improve this last stay.... they offered to move us to another room but that is hard when you are already settled in for the night! We reported this problem with every stay.
Lưu trú 1 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 28/12/2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 - Tốt

Jeffrey, Roaring Gap

Lưu trú 2 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 09/01/2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 - Tốt

Derrick

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 18/12/2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - Xuất sắc

Shara

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean rooms, wonderful staff that was super friendly with check-in.
Lưu trú 1 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 14/12/2023
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed your stay and appreciated our clean rooms and friendly staff during check-in. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future.

6/10 - Được

Suzanne

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was our second stay at Clarion Pointe, Sylva. It is a friendly and attractive hotel, convenient to WCU and surrounding areas, but in a quiet location. The only negative feedback we had was that we found a dirty pair socks beside our bed, left from a previous customer. This then made me question the cleanliness of other parts of the room. There were no other signs of the room not being properly cleaned, however that did leave a negative impression.
Lưu trú 1 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 11/12/2023
Dear Guest,Thank you for choosing Clarion Pointe for your stay and for providing valuable feedback. We appreciate your kind words about our friendly and attractive hotel. I sincerely apologize for the oversight with the socks – this is not reflective of our standards. Rest assured, we are addressing this issue to ensure it doesn't happen again. We value your feedback and hope to have the opportunity to exceed your expectations in the future.

2/10 - Tồi

Craig

Way overpriced
Lưu trú 2 đêm vào Tháng 10, 2023
Sophia CSR trả lời vào 12/12/2023
Dear Guest,We are sad to see this rating and would like to know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 - Được

William

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Sophia CSR trả lời vào 10/12/2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 - Xuất sắc

Chris

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super.comfortable beds, queen sized. Breakfast was excellent amd.staf were very friendly and efficient.
Lưu trú 1 đêm vào Tháng 11, 2023
Sophia CSR trả lời vào 06/12/2023
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 - Xuất sắc

Lori

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2023
Sophia CSR trả lời vào 02/12/2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.