2/10 - Tồi
Patricia
29/04/2025
Không thích: Nhân viên & dịch vụ
The younger girl at the desk was wonderful. The manager and other lady there have some scam ring going on there. I had book a room for 3 nights through Expedia. After 1 night there I went back to my room and the key wasn’t working. I went downstairs and they said I was suppose to have checked out. I said no and showed them my Expedia email. Which they bushed off and said they only had 1 room left and I panicked and paid for another two nights. What should have happened after I said is there something wrong with your system with my phone still showing the email oh let me call Expedia. Which is not what happened I had to call expedia and was told they needed to call them. They eventually did and told me I was right I did have the room booked for three nights. After being told I would get my refund my credit card company started flagging stuff. So I had to cancel my card and get a new one. The morning of check out they left a charge so that way I couldn’t leave until it was paid. Trying to get more money out of me. The girl that was there that morning was wonderful she told me that the computer said my room was booked for 3 nights and that she wasn’t sure why they made me buy 2 nights. She also said not sure why they are charging any extra fee. She fixed everything and I was able to leave without paying for that random fee. I was also not the only person getting scammed
Patricia
Lưu trú 3 đêm vào Tháng 4, 2025