6/10 - Được
Ilmar
05/09/2025
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I liked the location near the Old Town of Tallinn, and the
location near the Port of Tallinn with connections to Finland. My Delta Flight was cancelled at 2300 hrs. on July 29th due to mechanical problems, resulting in the loss of one day room booking. I would have appreciated better Customer Service at Angleterra Apts.for discounted evening bookings. I ended up staying for additional 5 days across the street at Bravo Hotel/Spa.
Facilities. Angleterre was overall Good, however Management did not seem to convince me of any more
personnel help, and left me to seek other accommodations. I have had two successful businesses over15 years. I always believe that the customer came first, and word of mouth is what drove traffic to my stores.
Angleterre Apts. should emphasize more Care in up-selling this excellent location, and think more outside of the box when it comes to customer satisfaction versus
black and white Policy and Procedures.
Ilmar
Lưu trú 2 đêm vào Tháng 7, 2025
