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"Customer service is excellent. Very warm, accommodating and friendly. Room is perfect and spotless. Will make sure to only be staying at Hyatt each time we travel on Holidays or on special occasions. "

"Amazing stay at Scarletz Suites KLCC by M SUITES! I had an incredible experience here. The room was spotless and super comfortable, and the view was absolutely beautiful—exactly what I was hoping for. The owner and staff were amazing; their customer service was honestly some of the best I’ve ever had. They were kind, fast to respond, and always willing to help with anything. Housekeeping was also really quick and efficient. My room was cleaned so fast each day and always looked perfect when I returned. For the price, the value is unbeatable. Overall, I loved my stay and would 100% come back. Highly recommend Scarletz Suites KLCC by M SUITES to anyone visiting KL!"

"We booked this hotel managed by a different company and it was canceled due to overbooking. The staff of this management company was the one the hotel called and came down to meet us. So we rebooked the hotel by this management company and the decision brought us a luck. We do recommend to book this hotel by ARMAN,this management company. After we booked, they took care of us great: They took us the different hotel as the room wasn't ready. They told us the hotel they took us was better and available now. The rest of the stay was great. Their communication was great and they really made our KLCC stay comfortable."