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"The spa services were far superior than anything. I have experienced in other hotels in this area. The array of treatment options is on the level of any hotel anywhere, and the quality of the therapy staff superior as well. Also, the women at the reception desk were all pleasant and friendly as opposed to some of the rude abrupt Russian women in other hotels. Also, the pools are more impressive because they have these pressure waterfalls in both the hot Jacuzzi as well as the cold plunge. It is really good on the shoulders and back. It also has a steam room which several hotels do not have. The room is fine with a beautiful view, and the food was at least adequate. Probably could use a couple of touches to make it on par with other hotels, but it was fine. "

"The A/C was poor and we had a bad sleep because of this; waking up sweating in the night. This was the WORSE. I’ve reached out multiple times for a wheelchair accessible room before we got there; and they didn’t respond or know until I addressed it at the front desk. This is the only place in Israel. I had to use my translator since they didn’t speak English too. The room they gave us was vacant for a long time since it was dusty and everything was unplugged. The remote control didn’t have a backing for the batteries and the bathroom that was wheelchair accessible looked crazy, because the shower bench was out of the shower area. The bench was directly across from the toilet and wasn’t even in the shower area..?? I should’ve took a picture, but I didn’t. I wouldn’t just say it was bad design but I couldn’t figure out why they put the bench (which was attached to the wall) in the this way except for them to say, “it’s wheelchair accessible”. It was the most absurd way to have a wheelchair accessible shower bench in the bathroom. It was spacious rooms and the server in the dining room, was very hospitable and kind. I felt like the front desk was nice as well, but didn’t check the emails sent through Hotels.com. "