Dear Senerita, We apologize for any disappointment regarding the pricing of your stay. We understand the importance of providing value that meets the price we offer for our guests. Your feedback helps us to continually assess and adjust our rates to ensure they align with the quality of our accommodations and services. We appreciate your perspective and hope you will consider staying with us again in the future.Sincerely,Hotel Management

Dear Diana, We deeply apologize for the unacceptable experience you encountered upon your arrival and during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations. We take cleanliness and pest control seriously and regret the presence of cockroaches in your room. Your feedback regarding the unpleasant smell and additional charges for towels is noted, and we will review our communication processes to ensure clarity for our guests. We understand your frustration with the lack of proactive service and will address this internally to prevent recurrence. Please accept our sincerest apologies for the inconvenience caused. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear camilla, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Adys, Thank you for your feedback. We apologize if your experience did not meet your expectations. We are committed to improving our services and accommodations to ensure all our guests have a positive and comfortable stay. We hope you will consider staying with us again so we can provide you with a much better experience in the future.Sincerely,Hotel Management

Dear Gwyneth, Thank you for your feedback on your recent stay. We're glad to hear that the environment outside was peaceful and that the cleanliness of the bedsheets met your expectations. We understand that disturbances from other guests can impact the tranquility of your stay, and we strive to ensure all guests enjoy a restful experience. We also appreciate your observations regarding the upkeep of the room and will consider your suggestions as we continually work to enhance our guest experience. We hope to better serve you in the future.Sincerely,Hotel Management

Dear Mark, Thank you for sharing your observations. We apologize if our accommodations did not meet your expectations. We are committed to continuous improvement and value your feedback as it helps guide our efforts in upgrading our facilities, particularly the bathrooms. We hope to have the opportunity to host you again in the future, providing a stay that reflects our dedication to guest comfort and satisfaction.Sincerely,Hotel Management

Dear lekesha, Thank you for taking the time to provide your feedback. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management

Dear QUANISHA, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with pests during your stay. Please know that we take cleanliness and pest control seriously, and we are actively addressing this issue with our team to ensure it does not happen again. Your feedback is valuable to us as we strive to provide a comfortable and enjoyable stay for all our guests. We hope you will give us another chance to exceed your expectations in the future. Sincerely,Hotel Management

Dear Anjeanette, Thank you for sharing your observations. We apologize for any inconvenience caused by the presence of police or the nature of our hotel's accommodations. We do offer extended stay options for workers in the area, and we strive to provide a comfortable and safe environment for all guests. Your feedback is important to us, and we will continue to work towards ensuring a positive experience for everyone. We hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management

Dear James, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Anthony, We deeply regret the unsatisfactory conditions you encountered during your stay, with the cleanliness and maintenance. These fall far below our standards, and we sincerely apologize for any discomfort or inconvenience caused. Your feedback is crucial, and we will immediately address these issues to ensure a more hygienic and pleasant experience for all our guests. Your concerns have been shared with our housekeeping and maintenance teams for thorough rectification. We appreciate your understanding and hope to have the opportunity to restore your faith in our hotel on a future visit.Sincerely,Hotel Management

Dear Elieser, Thank you for writing a review of our hotel. It is good to know you were pleased with the services and had a good stay. However, your remarks on the staff are noted and shared with them to make changes. Please return for another outstanding time at Extended Stay America.Sincerely,Hotel Management

Dear Kenneth, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear John, We're delighted you experienced friendly and professional service at Extended Stay America! Providing exceptional hospitality is our priority, and we're thrilled our team made a positive impression on you. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Hayleigh, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Robert, We apologize for any inconvenience you experienced during your stay. Our team takes cleanliness seriously and promptly addresses any pest concerns reported. We encourage guests to reach out to our staff immediately so we can address any issues to ensure a comfortable stay. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Johanne, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your visit. We are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

Dear Jose, We appreciate your feedback and apologize for any inconvenience caused by the phone issues and the unexpected deposit requirement. Your comments are valuable, and we will share them with the concerned teams to enhance the guest experience. On a positive note, we thank you for acknowledging the professionalism and courtesy of our staff. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Eleanor, Thank you for staying with us and sharing your experience. We appreciate your feedback regarding areas where we could improve. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management

Dear Suzanne, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional service, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Aramis, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Edgar, Thank you for reviewing your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to offer an exceptional stay for our guests. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Erwin, Thank you for the feedback regarding your recent visit to our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Ramon, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We have also addressed your concerns with the housekeeping team and are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Katarina, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to your satisfaction. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear PHILLIP, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Guest, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management