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Nhận xét về Grandeur Thermal Spa Resort

3 out of 5
Grandeur Thermal Spa Resort
281 Spa Rd, Taupo, Waikato

Nhận xét

7,2

Tốt

Đánh giá 10 - Xuất sắc. 87/427 nhận xét" "
Đánh giá 8 - Tốt. 168/427 nhận xét" "
Đánh giá 6 - Được. 82/427 nhận xét" "
Đánh giá 4 - Kém. 58/427 nhận xét" "
Đánh giá 2 - Tồi. 32/427 nhận xét" "

7,0/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

6,6/10

Tiện nghi, dịch vụ

6,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,4/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Teresa

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
The cabin was really cute and cozy. Staff were amazing and filled me request to have a banner up on arrival. The toilet was dirty and had poo under the seat and the floor leading to the toilet is a tripping hazard as we both tripped and fell twice.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Sarabpreet

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice location and worth its price. I checked in late and went only to sleep so did not have interaction with staff. But staff was prepared for my arrival and had everything in place to avoid any inconvenience
Lưu trú 1 đêm vào Tháng 5, 2024
Prince Juneja trả lời vào 19/05/2024
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 - Được

Danielle

Thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 5, 2024
Prince Juneja trả lời vào 15/05/2024
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

10/10 - Xuất sắc

Gareth

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
This is a great value property if you aren't too fussy on outside appearances. Room is fine pretty spacious kids love the mezzanine. Super quiet spot away from traffic with heaps of parking which was great with a large trailer.
Lưu trú 2 đêm vào Tháng 5, 2024
Prince Juneja trả lời vào 10/05/2024
Thank you very much for your review, we will try our best to make your stay comfortable in future.Regards,Prince Juneja

6/10 - Được

Stephanie

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This place is outdated, run down and walls needed wiping and painting. the spa is not onsite but rather council property with no lighting to show you the way at night. the spa is an attraction for the public run by the council. for some reason other people kept parking in the park outside my unit. I had to find parking three units down where there was no car. The beds were hard as rock so sleep was not great. there was nothing to heat food up in the microwave other than dinner plates so bought a second hand pyrex dish to heat our food and we left it there for the next people to use.
Lưu trú 2 đêm vào Tháng 5, 2024
Prince Juneja trả lời vào 08/05/2024
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 - Tốt

Hermina

Lưu trú 2 đêm vào Tháng 4, 2024
Prince Juneja trả lời vào 21/05/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 - Tồi

Gloria

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room cold shower dirty limited tea bags sugar ...heat pump was on high to be warm... disappointment in the place ..l would say back in the day was it would've been beautiful
Lưu trú 1 đêm vào Tháng 4, 2024
Prince Juneja trả lời vào 02/05/2024
Hello, Thank you very much for your feedback, we will work on the concerns suggested by you. We always give our 24/7 number to all of our clients so that if they have any inconvenience during their stay they can call us anytime. I have checked that no calls or text were received from you for any assistance. If you could call us then our Residence manager could fix the concerns asap. We will try our best to make yours or upcoming other guest’s stay comfortable in future.ThanksPrince JunejaGrandeur Resort Management

4/10 - Kém

Levina

Đi cùng gia đình
The staff were very kind and respectful. I found the furniture have not been wiped or cleaned. Could see the dust and dirt. Need to focus on maintenance and cleanliness.
Lưu trú 2 đêm vào Tháng 4, 2024
Prince Juneja trả lời vào 02/05/2024
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 - Tốt

Deborah

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Chalets great -, kids upstairs and seperate main bedroom - spa bath area was a win with the kids - shower was great - buildings a tad tired anhestpump was fantastic
Lưu trú 2 đêm vào Tháng 4, 2024
Prince Juneja trả lời vào 27/04/2024
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

4/10 - Kém

Ian

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property seemed good value when I booked it, and we were looking forward to what I thought was an outdoor thermal pool. The image of the pool is not a thermal pool. The chalets look very run down from the exterior. The walls are very thin. The interior is ok, some holes in the walls, and the shower was in slight disrepair. It was cheap and the price reflects this. The chalets are in a run down sort of area and I would not want any vulnerable people staying there as it did not feel all that safe. We arrived to see our neighbours smoking and drinking beers and looking a bit worse for wear on the shared deck area. Staff were friendly, and everything was clean and tidy.
Lưu trú 1 đêm vào Tháng 4, 2024
Prince Juneja trả lời vào 23/04/2024
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 - Tốt

Atamea

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 4, 2024
Prince Juneja trả lời vào 19/04/2024
Hello, thank you very much for your review, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 - Tốt

Hermina

Đi cùng thú cưng
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet, parking at the door, comfy bedding
Lưu trú 1 đêm vào Tháng 3, 2024
Prince Juneja trả lời vào 29/03/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

10/10 - Xuất sắc

Garnet

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Was very surprised after reading previous reviews yes outside needs work but inside was great value for money loved location
Lưu trú 2 đêm vào Tháng 3, 2024
Prince Juneja trả lời vào 26/03/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 - Được

Mike and joanne

Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Good service but very run down
Lưu trú 1 đêm vào Tháng 3, 2024
Prince Juneja trả lời vào 25/03/2024
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 - Được

Joy

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Prince Juneja trả lời vào 26/03/2024
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 - Tốt

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 3, 2024
Prince Juneja trả lời vào 26/03/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

10/10 - Xuất sắc

Adelain

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was great, nice bed, quiet area and clean chalet. Would certainly recommend for a cheap option!
Prince Juneja trả lời vào 25/03/2024
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 - Được

Maxine

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The overall look of the exterior i absolutely loved! Such awesomr history and character. The beds were nicely presented and comfortable but everything else was just gross. So dusty, mouldy and filthy. I was going to pull put the fridge/freezer to let it defrost but i was worried about what id find back there.. we didn't use the shower as it was grotty and mouldy. Dust grime amd mould on all the windows and doors. Staff were great calling us to let us know the reception would close soon so left out a key. However anyone could have accessed that box with no security.
Lưu trú 1 đêm vào Tháng 3, 2024
Prince Juneja trả lời vào 09/03/2024
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 - Tốt

Jenny

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
We liked the rustic look of the buildings and loved the location. Our unit was homely. We noticed these things needed repair in it: tiles in bathroom missing, bathroom lock didn't work, fridge door damaging carpet (we put cardboard under front to lift it). It would make a huge difference to overall appearance of place if weed eating up to date, gardens done and fence tidy, (and, if money allowed, general maintenance of buildings)
Lưu trú 1 đêm vào Tháng 2, 2024
Prince Juneja trả lời vào 07/03/2024
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

10/10 - Xuất sắc

Abriana

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My family and I had an overall excellent experience. Grandeur motel boasts of exquisite views and beautiful historic buildings! Loved it thank you so much I will definitely visit again.
Prince Juneja trả lời vào 02/03/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 - Tốt

Mike

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location close to town
Lưu trú 2 đêm vào Tháng 2, 2024
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 - Tốt

Stephen

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Nice location, good amenities and space in accommodation. Badly needs facelift for the site, reorganise the outside space, then it will have great potential
Lưu trú 2 đêm vào Tháng 2, 2024
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 - Tốt

Rebecca

Lưu trú 1 đêm vào Tháng 2, 2024
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 - Được

Kevin

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Sạch sẽ
Grounds need a little love very rustic, The bed in the room really comfy best night sleep ever.
Lưu trú 1 đêm vào Tháng 2, 2024
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 - Tốt

Jaimie

Thích: Sạch sẽ, nhân viên & dịch vụ
Enjoyed staying here, close to town and staff were helpful and nice
Lưu trú 4 đêm vào Tháng 2, 2024
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 - Tốt

Jenny

Thích: Sạch sẽ, nhân viên & dịch vụ
Very quiet and comfortable rooms. Close to thermal spa and river. Old and rustic.
Lưu trú 2 đêm vào Tháng 2, 2024
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

4/10 - Kém

Mary

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 - Được

Mark, Auckland

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very tired and run down facility (For Sale hence why little maintenance done). Manager quite surly. Perhaps only interested in his Indian customers. Room itself was tidy & clean though terrible access to it. No parking by apartment. Had to walk past two units (less than a metre from front ranch sliders) to get to mine. Overall not a great experience
Lưu trú 1 đêm vào Tháng 1, 2024
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 - Được

Babu, Berwick

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 - Tồi

Rachel, Watson

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There is no grandeur, spa or resort here. This place is shabby, run down, and neglected, and what's most disappointing is that we were duped into paying full price for our room (over $230 for 2 adults) because it was a long weekend and accommodation in Taupo was at a premium. We had booked a Family Studio (1 queen bed, 1 single bed) through Expedia, looked at the property photos and read the reviews available at that time (mid 2023) and were reasonably happy with what we saw - after all, we only needed one night's accommodation and only for sleeping as we were going to be out and about during the day. Reality on checking in was very different - the exterior is neglected (unmowed lawns, rubbish, holes in fences), and inside wasn't much better - I had to rehang the curtains so we could then close them and even then they're still not right (or matching), no guest information folder, poor TV reception (no Sky which would be expected for this price), cobwebs, chipped walls in the shower and a broken soap caddy, greasy bathroom floors, what looked like blood on the wall behind the toilet, the bathroom door handle wasn't fitted securely into the door, gaps between walls and skirting, the list goes on and on. If we weren't so tired, we would have demanded a refund and then turned around and driven all the way home instead. This place is absolutely not worth the price per night that is being asked, even on the cheapest website.
Lưu trú 1 đêm vào Tháng 1, 2024
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

10/10 - Xuất sắc

David

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the Chalet. Ample space and enjoyed the Spa option during our stay. Having 2 levels was great. Close to towncentre and activities.
Lưu trú 1 đêm vào Tháng 1, 2024
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 - Được

Miriam

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Very tired property. Nice location, but has seen better days. Very suprised at the poor condition as the photos looked quite nice. Studio room was average, but was reasonably clean, had very comfortable beds and crisp and clean towels and linen. Ok for the price but probably wouldn't stay here again....sorry!
Lưu trú 1 đêm vào Tháng 1, 2024
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 - Tồi

Angela

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was not as advertised, we didn't even stay there in end found alternative accommodation after check in. Very run down is not suitable especially for price range. Is a shabby run down cabin in muddy field not even close to being called a resort.
Lưu trú 1 đêm vào Tháng 12, 2023
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 - Tồi

Katelin

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 - Được

Stephen

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Nice location but seems to be going through renovation which was only half complete with full charge applied.
Lưu trú 1 đêm vào Tháng 1, 2024
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 - Được

Stephen

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
I found that the advertising photos were misleading It was very run down n delapperdated Microwave was missing the center piece that spins the glass plate to heat items properly
Lưu trú 1 đêm vào Tháng 12, 2023
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 - Được

Aleksandar, Hampton Park

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 - Tốt

Kath

Lưu trú 1 đêm vào Tháng 12, 2023
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 - Tốt

Lupco

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Room was good but needed to be cleaned better. Lots of space. Was woken up every day by birds or loud guests. Walls must be paper thin. Internet was great.
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 - Tồi

Dayle, Hamilton

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Netflix and soft bed are the only things the room had going for it. It was run down making it feel unclean and gross. Grounds are over grown, pool was GREEN and didn’t look safe to use plus locked. Restaurant sign out front but closed for 4ish years. This was not worth $200 a night and would not stay again
Lưu trú 1 đêm vào Tháng 12, 2023
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 - Tồi

Glyn

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Believe the negative reviews. I could have asked the manager to have the old food scrubbed from the microwave, the mould bleached from the shower, or the bathroom electric sockets to be actually connected to the wall, but what's the point? There are dozens of comments about dirt, tatty furniture, mould, filthy paintwork, carpets & more; the manager has added copy-paste replies to them all & still nothing has improved. Looks like a derelict shanty town with overflowing bins, rusted scrap, a green slime pool, some huge rusty industrial building in the middle.... We used literally none of the unsanitary offerings & will be finding out how to make a report to the council that oversees health & safety. The only good thing about this place is the road out of it!
Lưu trú 1 đêm vào Tháng 12, 2023
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 - Tồi

Rebecca

Lưu trú 1 đêm vào Tháng 12, 2023
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 - Tồi

Khách đã xác thực

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The room was really rundown and the room hadn’t been cleaned, there was blood stains on the sheets and the front door didn’t open properly
Lưu trú 1 đêm vào Tháng 12, 2023
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 - Được

Barend, Lower Hutt

Lưu trú 1 đêm vào Tháng 12, 2023
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback,We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 - Tốt

Dhiraj

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cleaning wise I would not recommend with kids. But overall nice stay.
Lưu trú 1 đêm vào Tháng 12, 2023
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 - Được

Francie

Lưu trú 1 đêm vào Tháng 12, 2023
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

10/10 - Xuất sắc

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ
Excellent value, my suite was quiet and clean. A new bed and bathroom. Sheets and linen plentiful and of good quality.The kitchenette came with everything needed for breakfast. Park was right outside my door. The renovations of this unique property are underway. It was like staying on a movie from Once Upon A Time in Hollywood. Spahn Ranch type of place. Best location as there are trails leading to the new and BEST Disc Golf Course right outside and up the cliff to Spa Park. Mountain bike trails lead away from the entrance road plus access to the walking trails along the Waikato.
Lưu trú 1 đêm vào Tháng 12, 2023
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 - Tốt

Susanne

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The Name of the Motel is maybe a bit awe-inspiring but don’t be uneasily when you’re arriving: the room was very clean as well as also the Bathroom. The Kitchen had everything you needed for a short stay and all was nice and clean. We stayed for two nights and we felt very safe and comfy.
Lưu trú 2 đêm vào Tháng 12, 2023
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 - Được

Ben

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 12, 2023
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 - Được

Rex

Đi cùng gia đình, Khách đi công tác
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property is "very" run down. Outside the grounds are unkempt with long grass. All buildings need a repaint. Inside the unit, an attempt had been made to upgrade with recently upgraded toilet, vanity, shower door and bed. However walls needed repainting. Ceretone in shower needs replacing as the coating is coming off leaving the backing exposed to water. Beds were comfortable.
Lưu trú 1 đêm vào Tháng 12, 2023
Prince Juneja trả lời vào 25/02/2024
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort