2/10 - Tồi
William, Boston
20/08/2023
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Its a scam! Place looks nothing like the one advertised. They gave me a room with a broken bed, busted door lock, AC not working, unsanitary bathroom - urin running underneath the toillette, busted bathroom door, broken shower door, broken shower floor. I told them this is not what I paid for and they didn't care. Once I complained to expedia they told Expedia they will reimburse me part of my stay only if I do not post pictures of the actual place. It was unacceptible!! They never reimbursed me anything. The worst part is that my trip to another destination was cancelled so I decided to move those other days to Tbilisi and made a second booking with the same property. They charged me both reservations full amount. They waiting for the second reservation to start before providing any response back to expedia. Expedia did not also care the place was unsanitary and should be closed permanently!! They were happy to take the money. Overall, it was a bait and switch. Do not book here!!!!