4/10 - Kém
Simona
16/08/2025
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
We stayed for 7 nights. The hotel has potential and a good location, but there are many areas that need serious improvement.
Before our arrival, I emailed the hotel to ask about airport transfer. Unfortunately, nobody ever replied.
The room itself was spacious, quiet, and the air conditioning worked well. However, the window only looked out over the lobby area, so there was no natural light or outside view. The pillows were very large, hard, and uncomfortable.
The bathroom was the biggest disappointment. The door didn’t close properly, the plastic shower screen was far too short (ending about 50 cm above the floor), and there was no step to separate the shower from the rest of the bathroom. This meant the bathroom flooded completely on the first night, and the wet floor became extremely slippery and dangerous. After that, we resorted to showering in the gym facilities on the first floor. To make matters worse, the shower drain gurgled loudly at nights, filling the tray with foamy water, seemingly coming from other rooms.
Breakfast offered a wide choice, but the quality was very low and the menu repetitive. The coffee machine was broken throughout our stay and could only be operated by a staff member using several tubes, which was very slow and created long queues every morning.
The last straw came on our final day. After returning late from a tour, we wanted to sleep in before our late flight. Despite locking the door and hanging a "Do not disturb sign" a member wa
Simona
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