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"I rarely leave negative reviews, but our stay at Newina Rotorua was extremely disappointing. We paid around NZ$250 for one night, yet after check-out the motel charged an extra NZ$30 cleaning fee directly to my bank card, claiming the room was "too messy." No photos, evidence, or proper explanation were provided, and there were no clear instructions that guests could be charged an additional cleaning fee. We were travelling with young children, and the room's rubbish bin was so small that it was...

"We were thoroughly surprised with the spaciousness off the room as well as the updated and modern feel of the fixtures! It made for a really stress free and relaxing atmosphere after a day of sightseeing. The staff were equally communicative, friendly, and professional. We took full advantage of the in suite washing machine, tennis court, and ping pong table. We would definitely stay here again!"

"The staff were helpful. And the view was beautiful. Unfortunately, the room and the building is very rundown! And the bathroom is not very clean."

"We stayed at Prince's Gate Hotel for two nights and had a generally enjoyable experience. The natural hot spring facilities were excellent and provided a very relaxing experience. We were also impressed by the friendliness and professionalism of the front desk staff, who made us feel welcome throughout our stay. However, there was one issue regarding housekeeping. On the second day, our room was not serviced. Before leaving the hotel, I spoke with a member of the housekeeping team and...

"Truly a five-star experience with wonderful views of the lake! Friendly, welcoming and attentive service throughout our stay. Spacious room with very comfortable bed and plenty of amenities. Great breakfast including deliciously prepared made to order hot options. Enjoyed the hot tub as well as beautiful grounds."

"Location was great. Clean place and very nice stuff."

"07.07.2026 The room wasn't vacuumed. Staff put out tea bags and sugar, but no coffee. There were no slippers in the room."

"Nothing was good! There were things to use to cook but nothing to cook on which made waste a whole lot of money!!! Then we’re spoken to horribly in the money when confronting them about it"

"Booked for my wife and daughter and discovered that the hotel charges $79 for two people for breakfast! This is just absolute robbery - they were rushing to a competition with no other options so just paid. Not the experience you would expect for so much money, in fact the breakfast was extremely average -less than we've had at free breakfast hotels. Overall the hotel is extremely average - view was of garbage - room was just OK - and then being ripped off for breakfast just was the topping...

"Very helpful staff"

"Modern apartment in the center of town with ultra clean rooms and comfy beds."

"Nice comfortable unit with everything we needed, staff were welcoming and very helpful. Loved that it was a short walk to New World."

"Very nice Hotel to stay at."

"Room are cleaned and spacious"

"Room attendents are very helpful staff are nice and the room is beautiful"

"The property was cozy, the staff was helpful, and accommodating. The rooms and areas were very cleaned and maintained well. Would love to stay here again. We enjoyed the lakeside hot tub as well that was very clean although the light there looks like it needs to be replaced. Would be a great spot for large groups as well."

"We had a 2 bedroom which had been done up. It was great for what we needed. Could have some spare blankets though. Appatently i should have called the office. It was nice having a nespresso coffee machine in the room which was a nice bonus. Enjoyed our stay. No restaurant....but plenty of places around to eat."

"Comfortable room, easy to heat in winter, enjoyed private spa tub that you filled fresh yourself. Kettle, coffee capsule machine and toaster was sufficient for our needs over a weekend. Glad to have a EV charger available"

"Great breakfast buffet selection, good indoor hot pools, nice bar if you wanted a drink. Our room was basic (as we selected) and was clean enough, had all the sky channels. There were 2x EV chargers if you have an EV vehicle."