2/10 - Tồi
Nakul
Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
05/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I am highly disappointed with my recent stay. The condition of the furniture in the room was extremely poor—completely unacceptable for the price and expectations set. Additionally, the service was equally disappointing. Despite multiple requests, no staff member came to the room for assistance; the standard response was, “We are busy, you have to come downstairs.”
Despite being listed as a 4-star property on Expedia, the reality was completely different. The photos shown online are highly misleading. The hotel lacks even basic amenities expected from a 4-star rating.
To make matters worse, the manager and even the general manager were rude and dismissive in their tone when approached. This level of customer service is unacceptable and reflects poorly on the management of the property.
I expected at least basic courtesy and decency, which was clearly lacking throughout my stay.
Additionally, the breakfast menu was extremely limited and repetitive. There was no variety, and the quality did not match what was advertised.
I strongly advise others not to book this property based on the misleading information and photos online. It was a frustrating experience, especially after a long journey with my family, including a baby. This place offers none of the comfort or hospitality promised.
Nakul
Lưu trú 3 đêm vào Tháng 8, 2025