Dear David,Thank you for your review. We are sorry to know that the standard of our facilities hasnt met your expectations.Regarding your suggestions, we are pleased to inform you that the refurbishment of the hotel has already been scheduled for this year. The renovation will affect our rooms and most common areas. Our gastronomic offer will also be improved.We hope to have the opportunity to welcome you back again after the hotel reopening.Kind regards,

Cher Pascal,Merci beaucoup pour vos aimables paroles. Nous espérons vous accueillir à nouveau bientôt.Cordialement,

Cara Marina,Grazie mille per la sua revisione. Ci auguriamo che Lei abbia trascorso un soggiorno piacevole.Tra poche settimane inizieremo importanti lavori di ristrutturazione nelle camere e nelle aree comuni dell'Hotel Cleopatra Palace. Siamo sicuri che apprezzera il nuovo design e speriamo di darla il benvenuto dopo la ristrutturazione.Saluti,

Dear Arron,Thank you very much for posting your kind review. It has been a pleasure being part of your birthday celebrations, and we are glad that you chose Hotel Cleopatra Palace for this special date. We hope to welcome you back on future visits to Tenerife.Kindest regards,

Lieber Christoph,Vielen Dank für Ihre schöne Bewertung. Wir freuen uns sehr, dass Sie die meisten unserer Dienstleistungen genossen haben und hoffen, Sie nach der Renovierung, die wir im Hotel Cleopatra Palace beginnen, wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüße,

Dear Lina,Thank you very much for your kind review. We are really happy to know that you have enjoyed your stay and the room upgrade and we hope to have the pleasure of welcoming you back again soon.Best regards,

Dear Pralad,Thank you for your review. We hope you have enjoyed your short break.In July we will start important renovations in our rooms and common areas. If you book Cleopatra Palace again after the refurbishment, you will enjoy a brand new hotel.Kind regards,

Beste Pieter,Hartelijk dank voor uw beoordeling. Wij zijn blij om te weten dat u genoten heeft van uw verblijf en wij hopen u snel weer te mogen verwelkomen.Groeten,

Dear Claude,Thank you very much for giving us the highest rate, much appreciated.I hope to welcome you back again soon.Kind regards,

Dear Lawrence,Thank you very much for sharing with us your impressions about your recent stay at Hotel Cleopatra Palace. We are glad to know that you have enjoyed your holidays.The forthcoming refurbishment will include new sound proof windows that will isolate our rooms from any external noise, which will significantly improve the quality of our guests rest.We hope to have the chance of welcoming you back again after the renovation.Kind regards,

Dear Andrew,Thank you very much for your kind words and rating. We hope to have the pleasure of welcoming you back again soon.Kind regards,

Dear Darren,Thank you very much for your kind words. We hope to have the pleasure of welcoming you back again soon.Best regards,

Thank you for giving us a top rating Bjarnulf. We hope to see you again soon.

Dear Pat,Thank you for your review.Im sorry to read that the general maintenance of the hotel has fallen below your expectations. Contrary to what you believe, we have reinforced our maintenance protocols in order to ensure a correct level of quality for our guests.We hope to have the pleasure of welcoming you back again after the refurbishment.Kind regards,

Thank you for rating us Robert. We hope to welcome you back again soon!

Dear Stanley,Thank you very much for your kindness giving us a top rating. We are really pleased to know that you will be visiting us again this autumn. Kind regards,

Thank you for your rating Patrick. We hope to welcome you back again soon.Regards,

Kära Margareta,Tack så mycket för att du delar din upplevelse med oss. Vi är glada att veta att du har trivts på Hotel Cleopatra Palace.Vi beklagar att din vila har störts av externa ljud. Jag föreslår att du begär ett rum bort från gatuområdet.Vi hoppas kunna välkomna dig tillbaka snart igen.Hälsningar,

Thank you for rating us Paul, much appreciated.

Dear Guest,I will not hide my astonishment and disgust at the incredible story that you have been able to invent to justify behavior that has been, to say the least, totally unacceptable.It is totally reprehensible that you try to disguise your problems as illnesses, accusing this management and our team of being insensitive to the ailments of our clients, when, on the contrary, we are the first to support and help any guest who needs it, adapting , always, to the varied needs of the many guests we welcome throughout the year.Throughout one night, dozens of guests called us, in the middle of the night, scared by the scandal caused by you in your room, even fearing for your physical safety given your poor conditions. Such was your aggressiveness and so bad was your drunken state that we were forced to call an ambulance and the police, inviting you to leave the hotel the next morning after having repeatedly ignored the warnings given by our security team. This is not the type of behavior we are willing to accept at our resort and we certainly have no intention of hosting them again in the future.Regards,

Dear Þuríður,Thank you very much for giving us the highest rating, much appreciated. We hope to welcome you back again soon.Best regards,

Dear Stephen,Thank you for sharing with us your impressions about your recent stay at Hotel Cleopatra Palace.In a few months we will carry out major refurbishment works in the rooms and common areas. I hope to have the pleasure of welcoming you back to show you our new design and services. I am sure you will love the changes.Kind regards,

Thank you for rating us, much appreciated.

Dear Andrew,Thank you so much for giving us a top rating. We hope to welcome you back again soon.Kind regards,

Estimado Pablo,Muchas gracias por compartir con nosotros su opinión. Siento mucho saber que no hemos cumplido sus expectativas. Este año realizaremos una reforma completa del Hotel Cleopatra Palace, y estoy seguro de que el nuevo diseño de las habitaciones y nuestra nueva oferta de servicios será de su agrado. Esperamos tener el placer de volver a acogerle para que lo compruebe.Reciba un cordial saludo

Dear Brian,Thank you very much for giving us a top rating, much appreciated.We hope to have the pleasure of welcoming you back again soon.Best regards,

Dear Guest,Thank you very much for your kind words and for giving us a top rating, much appreciated.We will take note of your suggestions and we hope to welcome you back again soon.Kind regards,

Kära Margret,Tack så mycket för dina vänliga ord. Vi är glada över att veta att du har haft din vistelse och vi förväntar oss att välkomna dig tillbaka snart igen.Hälsningar,

Gracias por su valoración Maria Luisa. Esperamos volver a acogerla pronto.Atentamente,

Estimada María,Muchas gracias por tus amables palabras. Nos alegra saber que habéis disfrutado vuestra estancia y esperamos volver a acogeros de nuevo pronto.Un saludo,

Kära Hans, tack för dina vänliga ord. Vi är glada att veta att du njuter av våra fantastiska frukostar. Vi hoppas kunna välkomna dig tillbaka snart igen. Hälsningar,

Dear Daniel,Thank you for giving us a top rating, much appreciated.Kind regards,

Liebe Claudia,Vielen Dank für Ihre freundlichen Worte. Wir freuen uns, dass die Behandlung unserer Mitarbeiter angenehm war. Wir hoffen, Sie bald wieder zu sehen.Mit freundlichen Grüßen

Kjære Thomas,Takk for din anmeldelse og vurdering. Jeg håper du har hatt et godt opphold på Hotel Cleopatra Palace.Vi håper å ønske deg velkommen tilbake igjen snart.Hilsen

Thank you so much for your rating Tracy. We hope to welcome you back again soon.

Dear Natassha,Thank you very much for posting your lovely review and for giving us a top rating, much appreciated. We are glad to know that you have enjoyed so many aspects of our facilities and attention, and we hope to have the pleasure of welcoming you back again very soon.Warmest regards,

Liebe Irene,Vielen Dank für Ihren Kommentar und Ihre Bewertung. Es tut mir leid, dass Ihnen unser gastronomisches Angebot nicht gefallen hat. Schade, dass Sie uns dieses Problem während Ihres Aufenthaltes nie mitgeteilt haben. Ich bin sicher, wir hätten etwas tun können, um diesen Service für Sie zu verbessern.Mit freundlichen Grüßen,

Thank you for giving us a top rating Olav!We hope to welcome you back again soon!

Dear Margaret,Thank you very much for your kind review, much appreciated. We hope to have the pleasure of welcoming you back again soon.Kind regards,

Thank you for your rating and suggestions John. They will be taken into consideration. We hope to welcome you back again soon.Regards,

Rakas Anne,Kiitos, että arvioit meidät ja ystävällisestä arvostelustasi. Toivomme, että meillä on ilo toivottaa sinut taas pian tervetulleeksi.Ystävällisin terveisin,

Dear Paul,Thank you for your rating. We hope to welcome you back again soon.Kind regards,

Dear Dov,Thank you so much for posting your positive review and useful pieces of advice.We are really happy to know that you have enjoyed the attention provided by our staff.We hope to welcome you back again on future visits to Tenerife.Warmest regards,

Thank you so much for rating us Klaus! We hope to welcome you back again soon.

Tusen takk for tilbakemeldingen. Vi håper å ønske deg velkommen tilbake igjen snart.

Thank you for your feedback and rating Amit.We hope to welcome you back again soon.Kind regards,

Dear Emil,Thank you for your review.I must admit I have no idea what you are talking about, but it is certainly not Hotel Cleopatra Palace. We have two bars, one beautiful snack bar at the pool area for the day, and a cozy bar hall at night. Besides every morning we have a fabulous breakfast buffet with more than 160 different products to please everyone. Finally, we are situated in the middle of the main strip of Playa de las Américas, better known as the Golden Mile, with plenty of shops, restaurants, bars and an amazing atmosphere, day and night.As I have said, I am sure you are not talking about our hotel. Kind regards,

Dear Gianluca,Thank you very much for taking the time to write and post your detailed review about your recent stay at Hotel Cleopatra Palace.We are happy to know of your satisfaction with the services provided and we hope to have the pleasure of welcoming you back again on future visits to Tenerife.Warmest regards,

Thank you very much Daniela. We hope to welcome you back again soon.