Residences in Test Valley

"Clean room, very friendly staff, quiet rooms, couch and desk chair were very comfortable, had a reliable safe and mini fridge that held all our items needing refrigeration overnight. A great little stay for us before heading up to see the coastal causeway. It was across the street from the train station so very convenient for travellers such as ourselves. "

"Very nice stay"

"Better instructions on where the parking is even with the app thing as they have none on site. Other than that good place to stay."

"Check in process poor, greeted by 3 staff staring at us none of whom spoke to say hello when we entered. Check in process very long delayed by user login issues. Went to room and keys didn’t work, returned to reception and waited again to be told had been given keys to incorrect room. Had booked king room on the basis that website showed there would be a walk in shower. We had shower over bath which we couldn’t use as there are no grab rails. Didn’t book breakfast and was told if we decided in morning it would cost an extra £5 each which is unreasonable when you don’t know if you will want breakfast until the morning. Felt forced into paying upsell for breakfast at check-in which we declined. Parking charge is high for overnight guests don’t be greedy Voco!"

"This was an ok hotel and served it’s purpose. Some of the staff were extremely helpful and friendly, whilst others just seemed to want to sell you more things. It wasn’t overly clear on booking that you had to pay for parking at £7.50 a night. We had to change rooms midway as the toilet blocked, and neither room had working heating."

"Such a lovely hotel, full of history, the staff were helpful and perfect location for the historic dockyard"

"Heating was an old fan very noisy, bed could have been more comfortable, overall a clean place and convenient "

"Staff were good but room was ok. Hotel property like lift were not working, key cards were barely responsive."

"Buse at the front desk was just exceptional! She handled some minor issues with such speed and efficiency, she is truly an asset to this company. The daily breakfast is outstanding in quality, service and variety. The pool is truly an added bonus being warm , large and having a hot tub. Even though I was not able to use the gym area it looked great! I highly recommend a stay at The Leonardo not only for its appeal but for the ease of walk ability to anything you may need or want. Also main train station about 10 min walk."