Khu tiếp khách ở sảnh

Nhận xét về Melia Vinpearl Thanh Hóa

5 out of 5
Melia Vinpearl Thanh Hóa
27 Trần Phú, Điện Biên, Thanh Hóa, Thanh Hóa

Nhận xét

9,6

Ngoại hạng

Đánh giá 10 - Xuất sắc. 78/99 nhận xét" "
Đánh giá 8 - Tốt. 18/99 nhận xét" "
Đánh giá 6 - Được. 2/99 nhận xét" "
Đánh giá 4 - Kém. 0/99 nhận xét" "
Đánh giá 2 - Tồi. 1/99 nhận xét" "

9,8/10

Sạch sẽ

9,6/10

Nhân viên & dịch vụ

9,4/10

Tiện nghi, dịch vụ

9,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Nhung

Lưu trú 1 đêm vào Tháng 9, 2023
Nguyet Nguyen (Anna) – Guest Experience Manager trả lời vào 16/09/2023
Thân chào chị Nhung, Cảm ơn chị đã dành thời gian quý giá của mình để đánh giá chất lượng dịch vụ. Chúng tôi rất tiếc rằng giai đoạn này khách sạn chưa có cơ hội được phục vụ và tiếp đón chị tại Melia Vinpearl Thanh Hóa. Vì vậy, chúng tôi hy vọng rằng trong tương lai sẽ có dịp được chào đón và phục vụ chị tại thành phố xinh đẹp này.Một lần nữa, xin chúc chị sức khỏe và hẹn gặp lại chị trong thời gian sớm nhất. Trân trọng, Nguyễn Thị Nguyệt – Quản lý trải nghiệm khách hàng

8/10 - Tốt

Vi Dan

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 3, 2021
Hotel Management Board trả lời vào 30/03/2021
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Management Board

10/10 - Xuất sắc

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
the view was nice and really good location. pretty satisfy
Lưu trú 3 đêm vào Tháng 12, 2020
Hotel Management Board trả lời vào 06/01/2021
Dear Valued Guest, We would like to express our sincere thanks to you for sharing your kind feedback regarding your recent stay at Vinpearl Hotel Thanh Hoa. We are glad to read that you had a memorable stay and you enjoyed our facilities. At Vinpearl, what we aim for is the satisfaction of our customers, and it is a delight that you were happy with the services provided by our caring staff. Your warm words will be shared with the team, as it is a great source of motivation. The Vinpearl Hotel Thanh Hoa team sincerely looks forward to your return in the future. Sincerely, Hotel Management Board

10/10 - Xuất sắc

NGOC TUAN

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2020
FOM trả lời vào 10/02/2020
Xin chào Ngoc Tuan, We would like to express our sincere thanks to you for sharing your kind feedback regarding your recent stay at Vinpearl Hotel Thanh Hoa. We are glad to read that you had a memorable stay and you enjoyed our facilities. At Vinpearl, what we aim for is the satisfaction of our customers, and it is a delight that you were happy with the services provided by our caring staff. Your warm words will be shared with the team, as it is a great source of motivation. The Vinpearl Hotel Thanh Hoa team sincerely looks forward to your return in the future. Sincerely, Nguyen Tien Thinh Front Office Manager

10/10 - Xuất sắc

Nhu

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 12 đêm vào Tháng 10, 2019
FOM trả lời vào 26/10/2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Board Of Management

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 6, 2019
GM trả lời vào 17/06/2019
Dear Valued Guest, We would like to express our sincere thanks to you for sharing your kind feedback regarding your recent stay at Vinpearl Hotel Thanh Hoa. We are glad to read that you had a memorable stay and you enjoyed our facilities. At Vinpearl, what we aim for is the satisfaction of our customers, and it is a delight that you were happy with the services provided by our caring staff. Your warm words will be shared with the team, as it is a great source of motivation. The Vinpearl Hotel Thanh Hoa team sincerely looks forward to your return in the future. Sincerely, Pham Vu Hoang General Manager

10/10 - Xuất sắc

Khuong

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 1 đêm vào Tháng 3, 2024
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 20/03/2024
Dear Mr. Khuong, Thank you immensely for taking your valuable time to write a review of your recent stay here at Melia Vinpearl Thanh Hoa and for the high ratings you have given us.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.We look forward to welcoming you back to your "Wonderful Melia" in the near future.Sincerely,Nguyễn Thị Nguyệt - Guest Experience Manager

10/10 - Xuất sắc

mark, Leawood

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nicest hotel in the area. Very attentive staff!!!!
Lưu trú 2 đêm vào Tháng 3, 2024
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 08/03/2024
Dear Mark,Thank you for choosing Melia Vinpearl Thanh Hóa as your lovely destination and took your time to share with us your experience in our hotel.We are so glad to know that our services met your expectation. This is the biggest motivation we have on our road to bring to you the wonderful journey. I would share with my team about your nice compliment.We are looking forward to welcoming you back. Best Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

Sam

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A beautiful place and outstanding service
Lưu trú 3 đêm vào Tháng 2, 2024
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 02/03/2024
Dear Mr/Ms. Sam, On behalf of the entire team at Melia Vinpearl Thanh Hoa - thank you for your glowing review.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.Heart & soul is what matters most to us and this is how we present ourselves daily and in every action. I am delighted to read that we have met your expectations.Thank you for placing your trust in Melia Vinpearl Thanh Hóa and we look forward to welcoming you in the future.Sincerely,Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

Weihong

Lưu trú 1 đêm vào Tháng 12, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 02/03/2024
Dear Mr/Ms. Weihong, Thank you immensely for taking your valuable time to write a review of your recent stay here at Melia Vinpearl Thanh Hoa and for the high ratings you have given us.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.We look forward to welcoming you back to your "Wonderful Melia" in the near future.Sincerely,Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

Phuong Uyen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 21/04/2024
Dear Ms. Phuong Uyen, On behalf of the entire team at Melia Vinpearl Thanh Hoa - thank you for your glowing review.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.Heart & soul is what matters most to us and this is how we present ourselves daily and in every action. I am delighted to read that we have met your expectations.Thank you for placing your trust in Melia Vinpearl Thanh Hóa and we look forward to welcoming you in the future.Sincerely,Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

kyoji

Lưu trú 1 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

SHANG TA

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

wei han

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023

8/10 - Tốt

SHINICHIRO

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフが親切
Lưu trú 1 đêm vào Tháng 11, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 03/12/2023
Dear Shinichiro, Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay. We are looking forward to welcoming you again soon. Sincerely,Nguyet Nguyen - Guest Experience Manager

10/10 - Xuất sắc

Chloe

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean and nice to stay during my work trip. Staffs are all friendly and kind. Breakfast was good. Will stay here next time as well.
Lưu trú 4 đêm vào Tháng 11, 2023
Nguyet Nguyen (Anna) – Guest Experience Manager trả lời vào 23/11/2023
Dear Chloe, Thank you for such a positive review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to a return visit from you in the future.Best wishes,Nguyet Nguyen - Guest Experience Manager

8/10 - Tốt

SHAN PIN

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
早餐時清潔人員未及時整理餐桌造成用餐時餐盤到處放置餐桌
Lưu trú 1 đêm vào Tháng 11, 2023
Nguyet Nguyen - Guest Experience Manager trả lời vào 23/11/2023
Dear Mr. Shan Pin, Thank you very much for sharing your feedback about Melia Vinpearl Thanh Hoa. It has come to our regret to learn that we are short of providing a flawless service to you on this visit. We are terribly sorry for any shortcomings you have experienced during your stay with us. It is my utmost priority to firstly address the issue promptly with the management team and improve our service immediately.We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards,Nguyet Nguyen - Guest Experience Manager

10/10 - Xuất sắc

Philip

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Always like this hotel. Very good customer services and always there to help in everything. Hotel location is good with many shopping areas around which you can walk nearby.
Lưu trú 1 đêm vào Tháng 10, 2023
Nguyet Nguyet (Anna) - Guest Experience Manager trả lời vào 16/10/2023
Dear Philip, On behalf of the entire team at Melia Vinpearl Thanh Hoa - thank you for your glowing review.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations. Heart & soul is what matters most to us and this is how we present ourselves daily and in every action. Equally as important, very much appreciated is your comment regarding customer services and I can assure you this has been shared with the team.Thank you for placing your trust in Melia Vinpearl Thanh Hoa and we look forward to welcoming you in the future.Sincerely,Nguyet Nguyet (Anna) - Guest Experience Manager

10/10 - Xuất sắc

HO JIN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2023
Nguyet Nguyen (Anna) – Guest Experience Manager trả lời vào 04/10/2023
Dear Hojin, Thank you for choosing Melia Vinpearl Thanh Hoa and for sharing your kind review. We are delighted to see that you gave us a perfect rating! Thank you! Your positive feedback is an inspired motivation for us to continuously enhance our service and hotel facilities.We look forward to welcoming you back again in the near future.Best Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

Jose

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My Lady and I stayed seven nights! We enjoyed our stay so much we plan to stay again on our next trip to the area. I can’t think of anything negative to say about our stay. The lobby is spacious and beautiful. A small pond with koi fish sits between the entrance and the check-in desk. There are four working elevators. Our room was clean and comfortable. As were the pillows and bed. Room service was superb. The dining room, where we enjoyed our breakfast buffets, was spacious and clean. Soft music played overhead. There were ample food and beverage selections. Fruits, vegetables, and pastries were ample. The gym was clean. It is a good size and can comfortably host at least 10 individuals. The pool is spacious and was very clean. All staff were polite, helpful and hardworking. A shopping mall with a cinema and arcades is connected to the hotel. If you enjoy playing billiards, there’s a billiards club about a nine minute stroll from the hotel. There are plenty of eateries-including Kentucky Fried Chicken and Pizza Hut-nearby. There’s a fine and reasonably priced Vietnamese restaurant between the hotel and the billiards club where we dined three times. There’s a small but interesting museum about a 12 minute stroll from the hotel. If you like museums and interested in Vietnamese culture and history, it will be worth your time and effort. The entrance fee is 20 dongs per person. Less than a buck. An anti-aircraft gun and Soviet era MIG are displayed in front of the museum.
Lưu trú 7 đêm vào Tháng 9, 2023
Nguyet Nguyen (Anna) – Guest Experience Manager trả lời vào 22/09/2023
Dear Jose, Thank you for choosing Melia Vinpearl Thanh Hóa for your vacation.It was really a pleasure for us to have you as guests, and we are very pleased to know that you enjoyed your stay in Melia Vinpearl Thanh Hóa because that is the goal after which we work every day. It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. It is our pleasure to read that you had an enjoyable time at our hotel because to bring happiness and satisfaction to guests are our important priority. Equally as important, very much appreciated is your comment regarding our team and facilities and I can assure you this has been shared with the team.Thank you for placing your trust in Melia Vinpearl Thanh Hóa and we look forward to welcoming you in the future.Sincerely,Nguyet Nguyen ( Anna)Guest Experience Manager

6/10 - Được

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Excellent facilities and cuisines but don’t trust the front desk anything because they forgot everything which they’ve promised you.
Lưu trú 2 đêm vào Tháng 9, 2023
Nguyet Nguyen (Anna) – Guest Experience Manager trả lời vào 16/09/2023
Dear Chiu Ya-Lin, Thank you for taking the time to leave constructive feedback on your recent stay with us. We appreciate and welcome comments across the spectrum as we learn the most from what our guests notice. To ensure that everything is shared with the Head of Department in charge, I hope to have the opportunity to speak with you regarding what happened. And then we will take all necessary steps to ensure we provide the best service and care for our guests.Once again, thank you for your constructive feedback and we are all looking forward to welcoming you back in Meliá Vinpearl Thanh Hoa. Kind Regards, Nguyen Thi Nguyet (Anna) – Guest Experience Manager

10/10 - Xuất sắc

Ho Sing

Lưu trú 1 đêm vào Tháng 9, 2023
Nguyen Thi Nguyet – Guest Experience Manager trả lời vào 15/09/2023
Dear Ho Sing, Thank you for choosing Melia Vinpearl Thanh Hoa and for sharing your feedback. We are delighted to see that you gave us a perfect rating! Thank you! It's a real pleasure to read that you thoroughly enjoyed your overall experience.We look forward to welcoming you back to Melia Vinpearl Thanh Hoa. I have gladly shared your kind review with the team.Best Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

TAN

Lưu trú 1 đêm vào Tháng 8, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 29/08/2023
Dear Tan, Thank you for staying with us and sharing your impression. We are delighted to see that you gave us a perfect rating! Thank you! It's a real pleasure to read that you thoroughly enjoyed your overall experience. I have gladly shared your kind review with the team. We hope to see you again in the very near future. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

David

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Awesome experience. The staff are wonderful. My only complaint is the price to do laundry is awful. I paid $120USD for the laundry done during a 10 day stay. In Vietnam I could have hired someone to work for me, the whole time, for that price. Also Dasani is the worst water to offer, they add salt to it, I found I had to go buy a local brand "TrueTH" because I was chronically dehydrated despite drinking lots.
Lưu trú 10 đêm vào Tháng 8, 2023
Nguyen Thi Nguyet - Guest Experience Manager. trả lời vào 14/08/2023
Dear Mr. David, Thank you for choosing Melia Vinpearl Thanh Hoa for your stay and for sharing your impressions. We appreciate and welcome comments across the spectrum as we learn the most from what our guests notice. In terms of laundry service, we have a unit pricing on the room so that clients can see the unit price as well as the ancillary services. Besides that in the accommodation is complimentary water bottle that we have chosen from reputable Coca-Cola suppliers around the globe. Hopefully, the information provided above will provide you peace of mind with our services.Once again, thank you for your constructive feedback and we are all looking forward to welcoming you back in Meliá Vinpearl Thanh Hoa. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager.

8/10 - Tốt

Minoru, Chiyoda

Lưu trú 1 đêm vào Tháng 8, 2023
Nguyen Thi Nguyet – Guest Experience Manager trả lời vào 11/09/2023
Dear Minoru, Thank you very much for taking time to share your experience at Melia Vinpearl Thanh Hoa.It is our aim to meet and exceed expectation of every guest. Your positive feedback is an inspired motivation for us to continuously enhance our service and hotel facilities.We look forward to welcoming you back again in the near future.Best Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

Peter

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is the best hotel in Thanh Hoa. It deserved 5 stars hotel.
Lưu trú 2 đêm vào Tháng 7, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 28/08/2023
Dear Peter, Warm greetings from Melia Vinpearl Thanh Hoa. Thank you for your precious comment. We always try to improve our service and facilities day by day, therefore, your comment is a great motivation for us to keep moving forward.We are looking forward to welcoming you back. Best Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

Barry

Lưu trú 2 đêm vào Tháng 7, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 28/08/2023
Dear Barry, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. I have gladly shared your kind review with the team. We hope to see you again in the very near future. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

SHUHEI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean and very nice view.
Lưu trú 1 đêm vào Tháng 6, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 01/07/2023
Dear Shuhei, Warm greetings from Melia Vinpearl Thanh Hoa. Thank you for your precious comment. We always try to improve our service and facilities day by day, therefore, your comment is a great motivation for us to keep moving forward.We are looking forward to welcoming you back. Best Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

CHUNGYING

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 5, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 01/07/2023
Dear ChungYing, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. I have gladly shared your kind review with the team. We hope to see you again in the very near future. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

bo

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 5, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 01/07/2023
Dear Bo on, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. I have gladly shared your kind review with the team. We hope to see you again in the very near future. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

Sayuri

Lưu trú 1 đêm vào Tháng 5, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 01/07/2023
Dear Sayuri, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. I have gladly shared your kind review with the team. We hope to see you again in the very near future. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

YUNKI

Lưu trú 1 đêm vào Tháng 4, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 06/05/2023
Dear Yunki, Thank you for choosing Melia Vinpearl Thanh Hoa and for sharing your kind review. We are delighted to see that you gave us a perfect rating! Thank you! It's a real pleasure to read that you thoroughly enjoyed your overall experience. We appreciate your comment, and all the details and comments that our guests share with us are crucial to keep improving. We look forward to welcoming you back to Melia Vinpearl Thanh Hoa. Best Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

SHAN PIN

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
購物非常方便是值得再去住宿的酒店
Lưu trú 1 đêm vào Tháng 4, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 06/05/2023
Dear Shan Pin, On behalf of the Management and staff of Melia Vinpearl Vinpearl Thanh Hóa, we would like to thank you for sharing your experience. We are happy to know that you enjoyed your stay and got a good impression with us and that we have met your expectations. At Meliá Vinpearl Thanh Hoa, we always strive to improve our service to make our customer happy and satisfied, and your comment really bring a great deal of motivation to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With warm regards,Nguyen Thi Nguyet - Guest Experience Manager

2/10 - Tồi

Philip

Lưu trú 1 đêm vào Tháng 4, 2023

8/10 - Tốt

SHINICHIRO

Lưu trú 1 đêm vào Tháng 2, 2023
Nguyen Thi Nguyet – Guest Experience Manager trả lời vào 26/04/2023
Dear Mr. Shinichiro, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. I have gladly shared your kind review with the team. We hope to see you again in the very near future. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager

8/10 - Tốt

LI WEI

Lưu trú 3 đêm vào Tháng 2, 2023

10/10 - Xuất sắc

Peter

Lưu trú 1 đêm vào Tháng 2, 2023

10/10 - Xuất sắc

SHAN PIN

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
設施及服務人員特別特別好
Lưu trú 1 đêm vào Tháng 2, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 20/02/2023
Dear Shan Pin, Warm greetings from Melia Vinpearl Thanh Hoa. Thank you for your precious comment. We always try to improve our service and facilities day by day, therefore, your comment is a great motivation for us to keep moving forward.We are looking forward to welcoming you back. Best Regards, Nguyen Thi Nguyet - Guest Experience Manager

8/10 - Tốt

SHINICHIRO

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2023
Nguyen Thi Nguyet Guest Experience trả lời vào 15/02/2023
Dear Mr. Shinichiro, Thank you for sharing your great feedback about your stay at Vinpearl Hotel Thanh Hoa. We are very happy to know that our service quality have met your expectation. On behalf of the team, we look forward to welcoming you back to the warmth and hospitality of the Melia Vinpearl Thanh Hoa.Best Regards,Nguyen Thi NguyetGuest Experience Manager

8/10 - Tốt

Luân, Portland

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The best place in Thanh Hoa. Very nice and clean facility in a perfect location. The only negative thing is their Shampoo and Soap, it has to be the worst quality ever. Terrible soap for 5 star hotel, gave me dry itchy skin after 2 days, had to go buy my own. I would recommend this hotel to anyone, just bring your own shampoo
Lưu trú 4 đêm vào Tháng 2, 2023
Nguyen Thi Nguyet – Guest Experience Manager trả lời vào 15/02/2023
Dear Mr. Luan, Thank you very much for taking the time to give us your feedback.I have noted down and shared your comments with the Head of Department in charge and send this feedback to our supplier so we can look into this further to ensure our services meet our guests’ expectations. We are all looking forward to welcoming you back in Meliá Vinpearl Thanh Hoa. Kind Regards, Nguyen Thi Nguyet – Guest Experience Manager

8/10 - Tốt

SHINICHIRO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 07/02/2023
Dear Shinichiro, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience.We hope to see you again in the very near future. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

Stuart

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
10 out of 10
A wonderful stay in a fantastic hotel. 10 out of 10 for everything
Lưu trú 6 đêm vào Tháng 1, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 26/01/2023
Dear Staurt, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. I have gladly shared your kind review with the team. We hope to see you again in the very near future. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

yuko

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 13/01/2023
Dear Yuko, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. I have gladly shared your kind review with the team. We hope to see you again in the very near future. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

yuko

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2023
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 10/01/2023
Dear Yuko, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. I have gladly shared your kind review with the team. We hope to see you again in the very near future. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager

8/10 - Tốt

stephanie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great location and property!
Amazing high rise attached to the mall with stunning views of the city around! Our corner room literally was windows all around to take in the views, and very comfortable. The breakfast buffet was good and we also enjoy the spa with great massages (though the staff made my husband uncomfortable by telling him he was attractive before our massage). The food and beverage staff were really nice and accommodating and the manager even brought us a goodbye gift to our room which really touched our hearts. I highly recommend this hotel if you stay in Thanh Hoa. Plus the area is great to walk around. Thank you for a great Christmas stay!
Lưu trú 3 đêm vào Tháng 12, 2022
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 06/01/2023
Dear Stephanie, Thank you for choosing Melia Vinpearl Thanh Hóa and for sharing your kind review on Expedia. We are thrilled to read that you have enjoyed every single aspect of our hotel and that we have best your expectations. We have gladly shared your kind review with the team and take noted all your comment to improve in future. We hope to have an opportunity to serve you again. Kinds Regards,Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

SHAN PIN

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
聖誕晚宴跟次日早餐重複餐點過多,令人失望
Nguyen Thi Nguyet – Guest Experience Manager trả lời vào 28/12/2022
Dear Shan Pin, Thank you very much for taking the time to give us your feedback. I have noted down and shared your comments with the Head of Department in charge so we can look into this further to ensure our services meet our guests’ expectations. We are all looking forward to welcoming you back in Meliá Vinpearl Thanh Hoa. Kind Regards, Nguyen Thi Nguyet – Guest Experience Manager

10/10 - Xuất sắc

Naotaka

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean and comfortable
Lưu trú 1 đêm vào Tháng 12, 2022
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 21/12/2022
Dear Naotaka, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. I have gladly shared your kind review with the team. We hope to see you again in the very near future. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 - Xuất sắc

Peter

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was in good location of downtown Thanh Hoa. Staffs were friendly, polite. The restaurant manager was very helpfull. We would come back this hotel again.
Lưu trú 2 đêm vào Tháng 11, 2022
Nguyen Thi Nguyet - Guest Experience Manager trả lời vào 02/12/2022
Dear Mr. Peter, Thank you for staying with us and sharing your impression.It gives us great pleasure to know that you thoroughly enjoyed your overall experience. I have gladly shared your kind review with the team.We hope to see you again in the very near future Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager.

10/10 - Xuất sắc

Long

Lưu trú 1 đêm vào Tháng 10, 2022
Front Office Manager trả lời vào 11/10/2022
Dear Mr Long, Thank you for sharing your great review regarding to your stay at our hotel. We are very happy to know that our effort have met your service quality's expectation. We hope to see you again in the very near future Best Regard, Lê Văn Vĩ - Front Office Manager

10/10 - Xuất sắc

Naotaka

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
タンホアで初めて宿泊したホテルでした。日本人が喜びそうなホテルでしょう。スタッフのフレンドリーさが逆にメリアグループっぽくないところが良かった。つまりドライじゃないってこと。
Lưu trú 1 đêm vào Tháng 9, 2022
Front Office Manager trả lời vào 01/10/2022
Dear Naokata,Many sincere thanks for your kind review and recommendation to Melia Vinpearl Thanh Hoa. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcome you back very soon. Le Van Vi - Front Office Manager