Search Hotels Near The Dubai Heritage Village, Dubai

"No breakfast cold breakfast dirty room, slow service wasting money total waste money"

"The staff is really great!"

"Clean the room very good menu and service in buffet for breakfast It’s not so good for Restaurant Sterling dinner Clean rooms Mostly stuff is very friendly "

"Clean room, good location, great staff"

"The best boutique hotel in Dubai! Highly recommend if you are looking for the real old Dubai experience! Perfect immersive atmosphere, quiet and peaceful. Flowers, birds and perfumed air right next to the water. Very friendly and attentive staff in all of the areas, from reception to the restaurant! I'd love to mention of all them but I lost the list of names I could say that the service was as close as the one I got at St. Regis!!! Great breakfast options with a very extensive menu, a lot of nice local dishes, the breakfast coffee is prepared by a barista and all the food is Top quality. I would definitely go back. I booked a terrace room in an high floor, with my own little outdoor space and a fantastic sunset view over the traditional roofs on one side and the water view on the other. Please make sure you stay at least a couple of nights and flavor the full Emirati experience! "

"Nice staff stayed two different times seems like double bed rooms are not clea"

"The condition was so bad that I did not stay in that hotel when I saw it"

"Staff is excellent, the unique location is unmatched, and style of the hotel provides a one of a kind experience "

"I stayed at this hotel with my 53-year-old mother, and it was one of the worst hotel experiences we’ve ever had. From the beginning, the staff was indifferent and unhelpful. Requests were ignored, responses were delayed, and basic hospitality was clearly not a priority. But what happened on our last night crossed from “bad service” into genuinely dangerous. The fire alarm went off in the middle of the night. Twice. No announcement, no explanation, no staff guidance. Absolute silence from the hotel. To make it worse, when we tried to leave the building, we realized the fire exit was locked. Let that sink in. We were terrified. My mother has high blood pressure, and both of us ended up having panic attacks. This was not a minor inconvenience; it was a serious safety issue. When we complained and asked for a refund for the last night, the staff did not take us seriously at all. They mocked us. They laughed behind our backs. I tried to call the police but couldn’t reach anyone. I asked the staff to call the police for us. They refused. No help, no concern, no professionalism. Not even an apology. We received no compensation, no comfort, no acknowledgment that what happened was unacceptable. A locked fire exit and staff who treat guests’ fear as a joke is beyond unacceptable. This place is unsafe, and I would never recommend it to anyone, especially families or elderly guests."