Search Holiday Homes in The Lizard

"We had a very disappointing stay at this hotel and have yet to hear back from a Manager regarding the numerous complaints we had with the service experienced. To begin with, I will note the positives: Clean room Friendly staff Beautiful views Now the negatives: Upon checking into our room at 7pm (following a telephone conversation had earlier in the morning regarding our children and dog joining us) we discovered that the extra beds were not in our room ready for our children to sleep on. The next morning I reported to reception about being awoken early due to water pipes rumbling to which I was told nobody had mentioned about before. No offer to move. Having ordered Lunch, our one childs meal was left off the order and he was left waiting. For evening Dinner, we were informed the hotel were short staffed and so could not offer the pizzas advertised on their website. This made things difficult for us having had lunch there earlier and our children having to choose from the same menu. Drinks arrived late, so we turned them away when they eventually arrived thinking that we would go elsewhere for dinner. This was on a Sunday, on my Birthday, and we had little choice but to stay as locally not much was open/and only serving roast dinners. We ordered dinner, to find that our puddings were now missed off and so we had to chase. Throughout the staff were friendly, but not very professional or offering a good service. My 2 separate complaints fell on deaf ears it would seem."

"Clean. Nice staff. Very good chef(s). Wi-Fi was good but needed rebooting one evening."

"The hotel was great"

"The room was clean, the staff was friendly, the breakfast was very good, and the beach view was great. It's a nice location, but be prepared for several miles of narrow lanes to get there."

"Friendly staff, unbeatable location.. dropped in off the coast path from Mullion.. room had everything needed and window open for the sound of the sea. Great breakfast and excellent nights sleep. Thanks "

"Loved our stay. Food was amazing but the service in the evening in the bistro was very very very slow. 30 minutes to get our first cocktail and 1 hour for our first course. Was not crowded 😳"

"We enjoyed this because very quiet and has everything you need. Outside area, pub, dining and excellent staff. The room was clean and appealing"

"Great Breakfast. Great Staff. Very Clean. Comfy bed. Sea view limited, but the pictures show that. Uneven floors, but it’s a very old building. Car parking is tight, but village car park not far away. "

"Beautiful location for this really special place to stay. We had two night here. Although we didn’t have great weather, it hardly altered as the hotel has lots of cosy places to sit and look out on the truly stunning gardens. The staff were incredibly friendly and kind. Thank you to whoever found my husbands watch and called us so we were not too far away to come back for it! Another highlight is the hotel’s own soap products which smell amazing and are available to buy. Sadly they had run out but we were gifted a small sample instead which was super nice. The restaurant is lovely, get to breakfast early to snag a window table. The food was excellent. Our room was nice and very clean and we had a good nights sleep. The walls were not as thin as many UK seaside hotels which was good. Overall a lovely stay, we would definitely come back and highly recommend "