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Nhận xét về SRM Hotel Trichy

4 out of 5
SRM Hotel Trichy
Race Course Road, Tiruchirappalli, Tamil Nadu

Nhận xét

5,4
Đánh giá 10 - Xuất sắc. 4/35 nhận xét" "
Đánh giá 8 - Tốt. 4/35 nhận xét" "
Đánh giá 6 - Được. 9/35 nhận xét" "
Đánh giá 4 - Kém. 11/35 nhận xét" "
Đánh giá 2 - Tồi. 7/35 nhận xét" "

5,6/10

Sạch sẽ

6,0/10

Nhân viên & dịch vụ

5,4/10

Tiện nghi, dịch vụ

5,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

5,6/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

SRIDHAR

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Smelly rooms, dirty carpets, unprofessional staff. This property should not have been listed on Expedia.
Lưu trú 1 đêm vào Tháng 3, 2024
SRM Hotel Trichy trả lời vào 09/04/2024
Dear Sridhar,We are truly sorry to hear about your experience. Your feedback is valuable to us, and we will address the issues you have raised with our team immediately. Thank you for bringing this to our attention.Thanks & Regards,Team Guest Relations

6/10 - Được

Chandrasekar

Average
Lưu trú 1 đêm vào Tháng 1, 2024

6/10 - Được

Amitendra Nath

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Nearness to the airport is a key strength of the property. However, most rooms and toilets are fairly dated. So needs to be upgraded to be competing with its peers. The staff are very receptive and deal with requests at short notice.
Lưu trú 2 đêm vào Tháng 1, 2024

4/10 - Kém

Manorangan

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ
Pros: closer to airport and efficient check in Cons: well below expected standard, average food
Lưu trú 1 đêm vào Tháng 12, 2023

2/10 - Tồi

RAJKUMAR

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Locally owned and maintained with no experience in hospitality. Shows up everywhere in the property from dirty linen to dirty towels. Stinky curtains , stains in the toilets. Worst experience.
Lưu trú 1 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

glenn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms were value for money. Except breakfast buffet is over priced.
Lưu trú 4 đêm vào Tháng 10, 2023
SRM Hotel Trichy trả lời vào 30/10/2023
Dear Glenn,Thank you for your feedback about our rooms being value for money. We appreciate your input regarding the breakfast buffet pricing. We will definitely take this into consideration for future improvements. If there is anything else we can assist you with, please let us know. Sandeep BhatnagarChief Operating OfficerSRM Hotels & Ramada Plaza Chennai

2/10 - Tồi

VINODH MASILAMANI

Lưu trú 1 đêm vào Tháng 7, 2023

10/10 - Xuất sắc

Shivakumar

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Quiet environment, spacious rooms, multiple dining options, prompt service. Food was tasty. Free breakfast option which was buffet style. Friendly staff. Better than most other hotels in the area and value for money. Shower did not well as faucet was loose. Tv also did not work due to cable box non functional. Remote location is good but no shops around.
Lưu trú 1 đêm vào Tháng 8, 2023

4/10 - Kém

Neelima

Not worth the money spent . Room ok , no hot water . We had to shift room for hot water but no luck . Staff seems to be not well trained or mannered
Lưu trú 1 đêm vào Tháng 7, 2023

6/10 - Được

Ronald, Minto

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Overall Great.
Lưu trú 1 đêm vào Tháng 5, 2023

4/10 - Kém

gopalakrishnan

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We got two single bed joined sleeping arrangement instead of king size bed. Staff is discourteous. Poor cleanliness
Lưu trú 2 đêm vào Tháng 7, 2023

10/10 - Xuất sắc

Padmanabha

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
quite
Lưu trú 1 đêm vào Tháng 6, 2023

6/10 - Được

OPPILAMANY

Đi cùng gia đình
Breakfast is good. No air condition outside room in common areas. Mosquitoes need to be eliminated in common areas inside hotel.Staff take long time to respond for requests. Some times require to remind few times. Travel service provided by hotel is very expensive compare to outside rates.
Lưu trú 5 đêm vào Tháng 5, 2023

2/10 - Tồi

Khách đã xác thực

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very bad
Bad service when the manager is not at the work. Condition of rooms and bathroom not well! Whole atmosphere is strange. Mosquito free life! Not recommended!
Lưu trú 2 đêm vào Tháng 2, 2023

4/10 - Kém

Panythasan

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property needs renovation
Lưu trú 2 đêm vào Tháng 4, 2023
GM trả lời vào 17/04/2023
Dear Guest, Thank you for your feedback about our property.We sincerely regret to hear that your experience did not match your expectations during your stay with us.On behalf of SRM Hotel Trichy, i offer our sincere apologies for the inconvenience incurred.We believe in the principle of guest satisfaction, but your comments indicate that we have failed to do so.Your Comments have been communicated to our top management. Please rest assured that corrective measures have been taken and will ensure that the lapses will not occur in the future.We hope that you will consider staying at SRM Hotel Trichy again so that we may show you the gracious hospitality and superb service for which we are known for.Warm regards,N Pradeep KrishnaGeneral Manager

4/10 - Kém

Satheesh

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Too expensive for the service provided
Lưu trú 1 đêm vào Tháng 2, 2023
GM trả lời vào 17/04/2023
Dear Guest, Greetings from SRM Hotel Trichy ! Thank you for taking the time to write us. We appreciate your valuable feedback. We regret that we haven't been able to meet your expectations and we assure you that this will be looked into for amendments so that your future visits are positive. On behalf of our entire staff at SRM Hotel Trichy we thank you for your business and we hope to see you again when your travel brings you back to Trichy. Warm regards,N Pradeep KrishnaGeneral Manager

4/10 - Kém

Arunkumar

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ
Mediocre service overall and especially in the restaurant southern spice; indifferent staff made it discouraging to even complain!. Food way below standards of speciality restaurant. Rooms were musty smelling and daily cleaning wasn't up to the mark. Cannot believe this is a star hotel! PS: intriguingly, did not find a single smiling staff or anyone who was eager to attend to customer. Will never stay here again although the location is very convenient (proximity to airport).
Lưu trú 2 đêm vào Tháng 12, 2022

8/10 - Tốt

Subramaniam

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Over all it is good. Staff need more training to treat the customers.
Lưu trú 1 đêm vào Tháng 9, 2022

6/10 - Được

Mythili

Lưu trú 1 đêm vào Tháng 5, 2022

8/10 - Tốt

Khách đã xác thực

Thích: Nhân viên & dịch vụ, tiện nghi phòng
One night at SRM
The stay at SRM was comfortable given that I was traveling on my own and there for just one night. The hotel can be so much more than what it is given that the staff and very polite, friendly and supportive. The check in was a breeze thanks to the front desk and the rooms were comfortable. The hotel could be better maintained. The breakfast was also good and the staff in the coffee shop were kind enough to help me despite the fact that I was late for breakfast. The highlight was the fitness club run by Mr. Santosh. He is an excellent instructor and very generous in his advice and counsel. So, irrespective of your health status, please make sure to use the gym at SRM and avail of Mr. Santosh’s guidance. Will return to SRM the next time I am in Trichy.
Lưu trú 1 đêm vào Tháng 12, 2021
Krishnan trả lời vào 17/01/2022
Dear Valued Guest, Greetings! Thank you for sharing your feedback, which we appreciate all feedback in order to continually improve our service. We are delighted to read your great review upon your stay in SRM Hotel Trichy. It gives us great pleasure to know that you had thoroughly enjoyed the stay with us. We look forward to your continued patronage and assure you of the very best in services, facilities& hospitality, which our team is committed to delivering to all our guest. Thank you for your special comments on staff hospitality and your high recommendation to other guest to have their stay at our property, We are sure that your feedback would motivate us to strive for even higher standards of excellence. We are really looking forward to welcoming you back to SRM Hotel Trichy. Warm regards, Team SRM Hotel.

6/10 - Được

KADUR

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Location of the property is good. Resturant ambience, cleanliness and taste is very good. Service is really slow. Negative side of the property is poor facilities. Reception service is average. Room and cleanliness is pathetic. Bathroom is very congested and unclean. Overall okay property not family friendly.
Lưu trú 1 đêm vào Tháng 1, 2022
Krishnan trả lời vào 12/01/2022
Dear Valued Guest, Greetings of the Day!!! Thank you for sharing your feedback, which we appreciate all feedback in order to continually improve our service. We are delighted to read your great review upon your stay in SRM Hotel Trichy. At the same time, we have paid close attention to all your comments. I assure you that we will do all we can to improve the matters in making our hotel more for customer comfort. We value your comments and we will take whatever steps we can do, to correct the issues mentioned in the reviews we hope that you will consider staying at SRM Hotel Trichy again, so that we may show you the gracious hospitality and looking forward to welcoming you back to our hotel in the near future. Warm regards, Team SRM Hotel

4/10 - Kém

Khách đã xác thực

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is certainly an outdated property. They had used some sort of a room freshener it was mixed with damp and a weird smell.. staying there was a struggle.
Lưu trú 1 đêm vào Tháng 7, 2021
FOM trả lời vào 23/07/2021
Dear Valued Guest, Thank you for your time on telling your experience and feedback about our property. We sincerely regret to hear that your experience did not match your expectations and you underwent several inconveniences during your stay with us. On behalf of SRM Hotel Trichy, i offer our sincere apologies for the inconvenience incurred. We believe in the principle of guest satisfaction, but your comments indicate that we have failed to do so. Just to add on, we have already started our vigorous efforts on room part maintenance for the comfort stay at all times. We hope that you will consider staying at SRM Hotel Trichy again so that we may show you the gracious hospitality and superb service for which we are known for. Warm Regards, Team SRM Hotel

6/10 - Được

JAMES

Khách đi công tác
Thích: Nhân viên & dịch vụ
Overrated
A bit overrated and expensive for the amenities provided. Towels were dirty. Bed was OK. Spacious room. Expensive bar.
Lưu trú 1 đêm vào Tháng 11, 2020
Team SRM Hotel Trichy trả lời vào 02/12/2020
Dear Guest, Greetings from SRM Hotel Trichy ! Thank you for taking the time to write us. We appreciate your valuable feedback. We apologize for inconvenience caused during your stay with us. We regret that we haven't been able to meet your expectations and we assure you that this will be looked into for amendments so that your future visits are positive. On behalf of our entire staff at SRM Hotel Trichy we thank you for your business and we hope to see you again when your travel brings you back to Trichy. Yours Sincerely, Team SRM Hotel Trichy

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2020
Team SRM Hotel Trichy. trả lời vào 16/03/2020
Dear Guest, Greetings from SRM Hotel, Trichy. Thank you for taking the time to share your thoughts following to your stay at SRM Hotel Trichy. It is our endeavor to provide amazing experiences and everlasting memories to each and every guest that walks through our doors, so I’m genuinely thrilled to hear about your positive feedback with regards to the Interaction with our staff. Guest satisfaction is the heart and soul of the SRM Hotel Trichy experience, and our team was excited to read your great feedback. It is wonderful to hear that you found everything you experienced satisfactory. We greatly look forward to your return Warm Regards, Team SRM Hotel Trichy.

2/10 - Tồi

Khách đã xác thực

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room overrun with cockroaches. A business suite tuned out to be fake. Just a standard double bed room with a temp bed wheeled in.
Lưu trú 1 đêm vào Tháng 2, 2020
Team SRM Hotel Trichy trả lời vào 20/02/2020
Dear Guest, Greetings from SRM Hotel Trichy ! Thank you for taking the time to write us. We appreciate your valuable feedback. We apologize for inconvenience caused during your stay with us. We regret that we haven't been able to meet your expectations and we assure you that this will be looked into for amendments so that your future visits are positive. On behalf of our entire staff at SRM Hotel Trichy we thank you for your business and we hope to see you again when your travel brings you back to Trichy. Yours Sincerely, Team SRM Hotel Trichy

8/10 - Tốt

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very Near To Airport good atmosphere Villa area is very good
Lưu trú 1 đêm vào Tháng 2, 2020
Team SRM Hotel Trichy trả lời vào 20/02/2020
Dear Guest, Greetings from SRM Hotel, Trichy. Your kind words of appreciation have been a great source of inspiration for our team and these motivate them to serve even better every time, thus ensuring our guests take back fond memories. We look forward to the pleasure of welcoming you back to our hotel We all await your return to SRM Hotel Trichy in the not too distant future. Assuring you best of our service. Warm Regards, Team SRM Hotel Trichy

6/10 - Được

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2020
Team SRM Hotel Trichy trả lời vào 20/02/2020
Dear Guest, Greetings from SRM Hotel Trichy ! Thank you for taking the time to write us. We appreciate your valuable feedback. We apologize for inconvenience caused during your stay with us. We regret that we haven't been able to meet your expectations and we assure you that this will be looked into for amendments so that your future visits are positive. On behalf of our entire staff at SRM Hotel Trichy we thank you for your business and we hope to see you again when your travel brings you back to Trichy. Yours Sincerely, Team SRM Hotel Trichy

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Average service WiFi gets dropped often. Towels could be brighter and more fresh. Sheets are very old
Lưu trú 4 đêm vào Tháng 12, 2019
Team SRM Hotel Trichy trả lời vào 20/02/2020
Dear Guest, Greetings from SRM Hotel Trichy ! Thank you for taking the time to write us. We appreciate your valuable feedback. We apologize for inconvenience caused during your stay with us. We regret that we haven't been able to meet your expectations and we assure you that this will be looked into for amendments so that your future visits are positive. On behalf of our entire staff at SRM Hotel Trichy we thank you for your business and we hope to see you again when your travel brings you back to Trichy. Yours Sincerely, Team SRM Hotel Trichy

4/10 - Kém

Li Li

Hotel probably good for Tour group bad breakfast
Bad breakfast all items cold . Only gave watermelon fruit and no choice. No brown bread only white. No non veg item.
Lưu trú 2 đêm vào Tháng 12, 2019

10/10 - Xuất sắc

Chakravarthi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good location and hotel services Would recommend without any reservation
Lưu trú 3 đêm vào Tháng 11, 2019

2/10 - Tồi

Khách đã xác thực

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
no much english speaking staff, electricity goes out all of a sudden.needs goox reno.also some english and continental as well.
Lưu trú 1 đêm vào Tháng 11, 2019

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ
Normal hotel for stay. Facility standards to be improved. Quality is very bad.
Lưu trú 1 đêm vào Tháng 10, 2019