Find hotels in Tivarekar Wadi from 469.914 ₫

"Dear Sir/Madam, I am writing to lodge a formal complaint regarding my recent stay at the Taj Mahal Palace, Mumbai, which was booked to celebrate my 40th wedding anniversary. This was a significant personal milestone, and it was extremely disappointing that the experience was overshadowed by repeated service failures and poor organisation, falling far below the standards expected of a five-star hotel. My package explicitly included breakfast, high tea, cocktails at the Palace Lounge, ironing of two garments, a one-way airport transfer, hot and soft drinks, access to the business room, lunch, and dinner. Upon arrival at approximately 2:30 pm, we were informed that lunch was no longer available. At the same time, I reconfirmed our 5:00 am airport transfer and 4:00 am wake-up call, only to be incorrectly advised by reception that the transfer was not included and would incur an additional charge. This was rectified only after I produced evidence of the booking terms. As lunch was unavailable, we proceeded to high tea, which was the only aspect of the stay that met expectations. Further issues arose when we attended the Palace Lounge shortly before the scheduled cocktail service and were told it was full, with an estimated wait of around one hour. As this formed part of the package purchased, the situation was unacceptable. Alternative arrangements were made only after I raised a complaint. I also attempted to reserve dinner at Loya for 8:00 pm, but was offered a 10:00 pm seating "

"Location and service were exceptional"

"Staff was extraordinarily friendly and helpful in terms of arranging a tour and recommending shopping locations as well as arranging airport transfers. Our room was quiet, clean and we enjoyed watching the black kites flying around outside our window."

"World best hospitality by Taj Group. "

"A great place with an especially central location "

"Clean room and friendly cleaner. Fast and professional check in and check out. Breakfast room was noisy and crowded. Staff at the breakfast was unorganised. We where disturbd by noise from the hallway and and other rooms. There was smell of cigarette smoke in our room. The pool area lacked cleaning and sunbeds. Some staff in the pool area was arrogant. Wifi was slow. Good sektion of breakfast dishes. "

"All intresying things for Tourism, shops, restaurants nearby and no need for uber, cabs or tuk tuks"

"Excellent staff and good room and bathroom. Breakfast pretty god and very good value all round. Several bars and restaurants in the locality. Fairly easy walk to the sights. A metro station about 15 minutes walk. Worth trying as it's modern and pretty unused. The only problem was a lot of noise from a bar directly below our room that went on until 1.30!!"

"Front desk look at you like you live on the street. Have stayed there before. This time was horrible. Restaurant staff excellent. "