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Nhận xét về Tombstone Grand Hotel, a Baymont by Wyndham

2.5 out of 5
Tombstone Grand Hotel, a Baymont by Wyndham
580 W. Randolph Way, Tombstone, AZ

Nhận xét

8,0

Rất tốt

Đánh giá 10 - Xuất sắc. 465/1119 nhận xét" "
Đánh giá 8 - Tốt. 337/1119 nhận xét" "
Đánh giá 6 - Được. 152/1119 nhận xét" "
Đánh giá 4 - Kém. 95/1119 nhận xét" "
Đánh giá 2 - Tồi. 70/1119 nhận xét" "

8,0/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,2/10

Tiện nghi, dịch vụ

7,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Jeffrey

Đi cùng gia đình
Không thích: Sạch sẽ
Unfortunately there is not an elevator to get to the 2nd floor. I tried to explain to the front desk that my wife has bad knees, so we ask for a room on the first floor. They did not seem to care and woild not move us. Alao after my wife's struggle with the stairs we got to our room and the door was cracked open, it was not clean and ww had no towels. Very disappointing
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Christina

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pros: Property was clean, pool and hot tub were clean, staff friendly and helpful, room clean, mini fridge with freezer Cons: no towels at pool, no recliner chairs at pool, blankets on bed are thin
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Dawn

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice place to see
Lưu trú 1 đêm vào Tháng 5, 2024

4/10 - Kém

Cindy

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Upon entering the room, it was clear they sprayed Lysol air spray to make the room appear clean, making it hard to breath then there was a dead cockroach on the bathroom floor, hair (you know) on the toilet seat with the toilet seat wet like it was sprayed with something, female hair on the bathroom floor (didn’t belong to anyone with me), a random black sock on the side of the desk, and the comforter was rough and scratchy. Very disappointed and will not return or recommend anyone to go there.
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 23/05/2024
Thank you for taking the time to give us a review. We appreciate your business and feedback is very important to us. I sincerely apologize for not meeting your expectations during your stay. We are taking measures to insure this doesn't continue to happen.

2/10 - Tồi

Tom

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Took 15-20 mins to check in at desk. Mgr didn’t know her passwords to computers. 1st Room smelt like weed, and dirty, unsecure front door when we finally received room keys. Spoke to Mgr. Moved to second room, found blood, feces, and other on and in beds DIRTY room. Urine in bathroom, I cleaned and fowl. We packed up and left the hotel Drove 65 miles to a clean and safe location. New Owner has employee issues for sure Never ever would I stay or recommend to anyone. The Mgr Couldn’t even refund the stay properly. She was having a bad day, our anniversary trip was destroyed due to this experience with this Hotel Sad
Lưu trú 1 đêm vào Tháng 5, 2024
Management trả lời vào 23/05/2024
Thank you for taking the time to give us a review. We are very concerned about the claims made in your review. We are looking into each and every one. We will be talking to the staff and doing our best to make sure these issues are remedied. We send our deepest apologies. Again, thank you for bringing these things to the attention of management. Without knowing there are issues we cannot improve our hotel.

10/10 - Xuất sắc

Eileen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
If was on the outskirts of town and easy to find. Liked the parking. Breakfast was nice but the coffee had grounds in it.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Vikki, Jacksonville

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful area, nice rooms. The front desk recommended the Longhorn for dinner. Excellent food, large portions. The only negative was the temperature of the shower was no constant. It would bounce around from cold to hot.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Laurie

Đi theo nhóm
Thích: Tiện nghi, dịch vụ
This was a good choice for the area. Quiet, semi-private…. no thoroughfare for odd traffic. I felt the cleanliness wasn’t up to par for the initial impression. Debris under edges of bed, a rogue hair (not ours) on the shower wall, mildew spots on bathroom ceiling and no bathroom fan. The bedspreads seemed well used, maybe time to replace? I’m not super squeamish but come on…! I also am VERY familiar with being a hotel room cleaner. That was my first paycheck job at 14 and for several years after. I know it can be gross. Your grounds are beautiful, the pool and hot tub were nice. The provided breakfast was typical but good. The morning staff was a bit grumpy, and did give me more towels, but I was sternly told no coffee yet! Ok no worries RELAX deliver that with a smile and it helps. I would give your place another chance but please review with your staff. I’m a regular down to earth person and understand the difficulty. I also want to feel satisfied about paying over 100.00 for a room. One last thing, I know the tipping world is on its head, so a blatant handwritten request for tip and envelope for tip on a room that was not up to snuff obviously remained empty. I like to tip it feels nice all around, but I will not be coerced and guilted when a tip is not appropriate.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Robert

Đi cùng gia đình
Beat up envelope with handwritten note from housekeeper demanding a tip was a bit much...
Lưu trú 1 đêm vào Tháng 5, 2024
Libra Taylor Gill Front Office Manager trả lời vào 12/05/2024
Thank you for the positive review, Robert. We are always looking for ways to improve guest satisfaction, so we take your comment under advisement. We hope to have the opportunity to serve you again the next time you visit Tombstone, the town too tough to die.

10/10 - Xuất sắc

Erica, Vail

Đi cùng thú cưng, Đi theo nhóm, Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The thing I didnt like was not being able to enjoy the pool longer
Lưu trú 2 đêm vào Tháng 4, 2024
Libra Taylor Gill Front Office Manager trả lời vào 12/05/2024
Thank you, Erica, for the positive feedback. We hope you will come again soon!

10/10 - Xuất sắc

kenneth, lansing

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Excellent
Lưu trú 1 đêm vào Tháng 5, 2024
Libra Taylor Gill Front Office Manager trả lời vào 12/05/2024
Kenneth, thank you for the great review. We certainly hope you will come again and stay at Tombstone Grand Hotel, a Baymont by Wyndham.

6/10 - Được

Laurie

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Air conditioner worked good. Beds uncomfortable. We stayed 3 nights they didn't clean our room. We asked if they could clean empty garbage put toilet paper towels etc. we told them they didn't have to make the beds. They didn't do anything. We had to ask for towels daily. I'm glad I brought toilet paper with me.
Lưu trú 3 đêm vào Tháng 5, 2024
Libra Taylor Gill Front Office Manager trả lời vào 12/05/2024
Thank you, Laurie, for this feedback. Please allow me to apologize for the hotel's shortcomings. We always strive for positive guest experiences, so we will use this information to improve in these areas. Thank you for choosing us when you are visiting Tombstone.

10/10 - Xuất sắc

Patricia

Đi cùng bạn đồng hành
Beauty in the desert 🌵
Lưu trú 2 đêm vào Tháng 5, 2024
Libra Taylor Gill Front Office Manager trả lời vào 12/05/2024
Dear Patricia; It is lovely here in Tombstone. I'm glad you had a chance to experience it!

8/10 - Tốt

Jim

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was our fourth stay at tombstone Grand hotel. The staff is wonderful they do an excellent job. The rooms need some repairs.
Lưu trú 1 đêm vào Tháng 5, 2024
Savannah Front Desk trả lời vào 09/05/2024
Dear Jim, Thank you for your feedback, we are always happy to see returning visitors. I hope you come back to visit again soon

10/10 - Xuất sắc

Christine

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Terri is fantastic! She is very friendly and accommodating- given us recommendations and tips going around the Tombstone historical park.
Lưu trú 1 đêm vào Tháng 5, 2024
Savannah Front Desk trả lời vào 09/05/2024
Dear Christine, I am so happy that Terri made your trip more enjoyable and hopefully you will come back to visit again soon

10/10 - Xuất sắc

Casandra

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean room and comfortable bed. Friendly staff.
Lưu trú 1 đêm vào Tháng 5, 2024
Savannah Front Desk trả lời vào 09/05/2024
Dear Cassandra, I am glad that you enjoyed your stay with us and hope you will come back to visit soon

2/10 - Tồi

Justin

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lady at front desk at night extremely rude
Lưu trú 1 đêm vào Tháng 5, 2024
Savannah Front Desk trả lời vào 09/05/2024
Dear Justin, We appreciate your feedback and deeply apologize for any negativity you experienced during your stay with us here at the Grand. Thank you for staying with us and we hope you visit again

10/10 - Xuất sắc

Tamra

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Savannah Front Desk trả lời vào 09/05/2024
Dear Tamra, Thank your for your feedback, I am glad to hear that you enjoyed your say with us here at the grand and hope you will visit again

8/10 - Tốt

S. Jean

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to town. Super friendly staff
Lưu trú 1 đêm vào Tháng 4, 2024
Savannah Front Desk trả lời vào 09/05/2024
Dear Guest, I am happy to hear that you enjoyed your stay with us and hope yuu come back to visit us again

10/10 - Xuất sắc

Tina

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location. Quiet. However, the Housekeeper left a hand written note on an envelope in our room asking for a tip. Very unprofessional especially when the inside of the fridge was dirty.
Lưu trú 1 đêm vào Tháng 5, 2024
Savannah Front Desk trả lời vào 09/05/2024
Dear Tina, We apologize for any inconvenience you experienced during your stay and hope that you will come back and visit us again

8/10 - Tốt

Kohei, ikeda

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
静かで、小ぢんまりしている
Lưu trú 1 đêm vào Tháng 4, 2024
Savannah Front Desk trả lời vào 09/05/2024
Dear Kohei, we are glad that your enjoyed your stay with us and hope that you will come back to visit again soon

6/10 - Được

Suzanne, Hinckley

Lưu trú 2 đêm vào Tháng 4, 2024

4/10 - Kém

amanda

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Check in was standard and fairly easy. The front desk person was entirely over worked and needs more help. The room was average and what we expected for the rate. The mattresses were incredbily uncomfortable which lead to a lot of tossing and turning and not much rest. It also lead to the fitted sheet popping off exposing blood (not ours) on one of the corners of the sheet. Not sure if it was just permanently stained or just never really turned over. There were also dried boogers found on the wall. We called down and asked for additional pillows and were told they had none to give because they were completely booked for the night. Overall, we got what we paid for, but we will not stay here again or recommend it. The property was recently sold to wyndham so hopefully that results in some staffing and house keeping changes.
Lưu trú 2 đêm vào Tháng 4, 2024
Savannah Front Desk trả lời vào 14/05/2024
Dear Amanda, We appreciate your feedback. I apologize that your experience at our hotel was not the best. We are working on many upgrades in the hotel right now and can reassure that these issues are getting fixed. I hope you decide to come back and visit us again.

8/10 - Tốt

Cindy

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Be sure you check the window (if on first floor). We found ours was unlocked and open a bit.
Lưu trú 2 đêm vào Tháng 4, 2024
Savannah Front Desk trả lời vào 14/05/2024
Dear Cindy, Thank you for your feedback, I apologize that you had experienced that during your stay. We have taken the proper actions to ensure this issue does not repeat. We hope that you will come back and visit us in the future

10/10 - Xuất sắc

John

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great swimming pool area and breakfast. Even had 5 deer visit us at the window at breakfast. Very close to town for all the things to do, or to get a bite to eat.
Lưu trú 1 đêm vào Tháng 4, 2024
Savannah Assistant General Manager trả lời vào 25/04/2024
Dear John, we are so glad that you enjoyed your stay with us, we will share this positive feedback with our staff. Thank you for staying with us

10/10 - Xuất sắc

Bruce

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were great, the breakfast was good and the rooms clean. The location was perfect. We could have stayed longer.
Lưu trú 2 đêm vào Tháng 4, 2024
Savannah Assistant General Manager trả lời vào 25/04/2024
Dear Bruce, we are glad that you enjoyed your stay with us we will share your positive experience with out staff. please stay with us again :)

10/10 - Xuất sắc

William E, Tucson

Thích: Tiện nghi, dịch vụ
I liked how comfortable the beds are, the ease of the temperature controls, the friendly helpfulness of the front desk clerk (she especially made sure to let us know our room key catds would be nullified by being too closr to active cell phones), the quality of the coffee, shsmpoo, and soap--all quite good.
Lưu trú 1 đêm vào Tháng 4, 2024
Savannah Assistant General Manager trả lời vào 25/04/2024
Dear William, i am pleased to hear that you enjoyed your stay at our hotel. We will share your positive feedback with out staff, we hope you stay with us again

6/10 - Được

Sandra

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
The bedding was out of date. The Continental breakfast sucked no eggs no sausage, bacon potatoes nothing wasn’t happy about that
Lưu trú 1 đêm vào Tháng 4, 2024
Savannah Front Desk trả lời vào 14/05/2024
Dear Guest, We appreciate your feedback and can ensure you that we are updating our bedding and our breakfast will soon include Eggs and sausage :) I hope that you will come back and visit us again

8/10 - Tốt

Danny

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Good stay, close to town. Wildlife on the property was pretty cool.
Lưu trú 3 đêm vào Tháng 4, 2024
Savannah Front Desk trả lời vào 14/05/2024
Dear Danny, We appreciate your feedback. I am glad that you enjoyed your stay with us here at The Grand and hope that you will come back to visit us again.

10/10 - Xuất sắc

Shawn

Lưu trú 2 đêm vào Tháng 4, 2024
Savannah Front Desk trả lời vào 09/05/2024
Dear Guest, thank you for your feedback, I am glad that you enjoyed your stay with us here at the Grand. Please come back and visit us again

10/10 - Xuất sắc

Davelle

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is an older property, but it is kept up fairly well. It is clean, the staff is friendly and helpful. While this is not a luxurious place, the location (close to historic Tombstone), the cleanliness and kindness and price makes it worthwhile. Be aware there is no elevator, so if you can't do stairs, be sure to reserve a 1st floor room. Breakfast, while limited, was sufficient. Think European breakfast. The only hot item was instant oatmeal, waffles and whatever you toasted in the toasters. They had bread, bagels and english muffins. A few cereal choices, oranges, apples. The pool looked a bit green, but still inviting. The spa was well attended. The price was good - I'd stay here again if I were to ever visit Tombstone again.
Lưu trú 1 đêm vào Tháng 4, 2024
Savannah Front Desk trả lời vào 14/05/2024
Dear Davelle, We appreciate our feedback and I am glad to hear that you enjoyed your stay with us here at the Grand Hotel, we hope you come back and visit again in the future

6/10 - Được

William

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ
The property was near the Tombstone city attractions and shopping. Good place to stay with the family for a visit to Tombstone. No elevator for access to 2nd floor rooms and the facilities could use some upgrades. Continental breakfast was standard and similar to other chain hotels. Night staff was less than pleasant at times and their security training was poor for room access.
Lưu trú 3 đêm vào Tháng 4, 2024
Savannah Front Office Manager trả lời vào 17/04/2024
Dear William, Thank you fir your feedback, I will share your review with the hotel team, we will strive to improve on those areas for the future. Please come back and visit us again.

8/10 - Tốt

James

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly and helpful staff. Great location, beautiful scenery.
Lưu trú 1 đêm vào Tháng 4, 2024
Savannah Front Office Manager trả lời vào 17/04/2024
Dear James, Thank you fir your feedback, I will share your review with the hotel team, they will be pleased to know that you enjoyed your stay. Please come back and visit us again.

10/10 - Xuất sắc

Rachel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Savannah Front Office Manager trả lời vào 17/04/2024
Dear Rachel, Thank you fir your feedback, I will share your review with the hotel team, please stay with us again.

6/10 - Được

GleeAnn

Đi cùng bạn đồng hành
They had no elevator and needed accessible had a second floor room and had to climb stairs which was very difficult. Asked for a first floor room and they could not accommodate us. Hotel is old and had not been updated. Staff at check in seemed confused and distracted.
Lưu trú 1 đêm vào Tháng 4, 2024
Savannah Front Office Manager trả lời vào 16/04/2024
Dear Guest, thank you for your feedback, we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

2/10 - Tồi

Leslie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
No exhaust fan in bathroom,cheap sheets,only 1/2 roll of toilet paper for 2 days, had to ask for more. Room not ready till after 4.
Lưu trú 2 đêm vào Tháng 4, 2024
Savannah Front Office Manager trả lời vào 16/04/2024
Dear Guest, thank you for your feedback we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

10/10 - Xuất sắc

Diane

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Savannah Front Office Manager trả lời vào 16/04/2024
Dear Guest, thank you for your feedback we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

2/10 - Tồi

Trey

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ
I booked 2 rooms via Expedia and paid in full at the time of booking. 3 weeks later when we arrived, they took a card to have on file, which is normal, but then charged me for both rooms again. Calls to them and even Expedia's help could not get a resolution. Nice hotel for the area though, just book and pay at the time as they may try to stiff you as they did me.
Lưu trú 1 đêm vào Tháng 4, 2024
Savannah Front Office Manager trả lời vào 16/04/2024
Dear Guest, thank you for your feedback, we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

10/10 - Xuất sắc

Beverly

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, quiet, friendly, well maintained, just wish there was an elevator.
Lưu trú 1 đêm vào Tháng 4, 2024
Savannah Front Office Manager trả lời vào 16/04/2024
Dear Guest, thank you for your feedback We are glad that you enjoyed your stay with us and hope that you come back and visit us again

2/10 - Tồi

Gary

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff not helpful!
Lưu trú 2 đêm vào Tháng 4, 2024
Savannah Front Office Manager trả lời vào 16/04/2024
Dear Guest, thank you for your feedback we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

6/10 - Được

Lisa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The deciding factor for choosing this hotel was it has a pool and hot tub but they were not open for use during our stay. I’ve read this same comment from other guests prior to our stay so it must be a common occurrence.
Lưu trú 3 đêm vào Tháng 4, 2024
Savannah Front Office Manager trả lời vào 16/04/2024
Dear Guest, thank you for your feedback we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

10/10 - Xuất sắc

Amanda

Lưu trú 1 đêm vào Tháng 4, 2024
Savannah Front Desk trả lời vào 09/05/2024
Dear Amanda, thank you for your feedback, I am glad to hear that you enjoyed your stay with us, and hope that you will come back soon to visit

10/10 - Xuất sắc

Sharon, M

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Peaceful, quiet and beautiful place to stay
Lưu trú 2 đêm vào Tháng 4, 2024
Savannah Front Office Manager trả lời vào 16/04/2024
Dear Guest, thank you for your feedback We are glad that you enjoyed your stay with us and hope that you come back and visit us again

6/10 - Được

ERIKA

Lưu trú 1 đêm vào Tháng 4, 2024
Savannah Front Desk trả lời vào 09/05/2024
Dear Guest, thank you for your feedback, I am glad that you enjoyed your stay with us here at the Grand. Please come back and visit us again

8/10 - Tốt

Carla

Lưu trú 1 đêm vào Tháng 4, 2024
Savannah Assistant General Manager trả lời vào 25/04/2024
Dear Carla we are glad that you enjoyed your stay with us we will share your positive review with our staff

4/10 - Kém

Jessica, Daleville

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
I was charged twice for the room was told I would be reimbursed and I was not. No elevator. They were also under construction which is great but we didn’t know that prior to and a courtesy call would have been nice.
Lưu trú 4 đêm vào Tháng 3, 2024
Savannah Front Office Manager trả lời vào 16/04/2024
Dear Guest, thank you for your feedback we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

10/10 - Xuất sắc

Joan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff Clean and comfortable accommodations Great location to town
Lưu trú 1 đêm vào Tháng 3, 2024
Savannah Front Office Manager trả lời vào 16/04/2024
Dear Guest, thank you for your feedback We are glad that you enjoyed your stay with us and hope that you come back and visit us again

8/10 - Tốt

robert

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great staff.
Lưu trú 1 đêm vào Tháng 3, 2024
Savannah Front Office Manager trả lời vào 16/04/2024
Dear Guest, thank you for your feedback We are glad that you enjoyed your stay with us and hope that you come back and visit us again

4/10 - Kém

Deanna

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
We were only group waiting to check in - front desk staff not terribly friendly and was frustrated by a system changeover. All our info entered by expedia was wrong. Check in took nearly an hour. Bed had crappy mattress, tv was almost impossible to figure out how to work. Wasnt great...
Lưu trú 1 đêm vào Tháng 4, 2024
Savannah Front Office Manager trả lời vào 16/04/2024
Dear Guest, thank you for your feedback we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again

4/10 - Kém

Enrique

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mattress was horrible, had a dip and springs constantly popping throughout the night. I was also charged twice, once through Expedia and again through the front desk. Still waiting on my refund for the double charge, I’ve called twice and they keep telling me they will handle it yet nothing has happened.
Lưu trú 2 đêm vào Tháng 3, 2024
Savannah Front Office Manager trả lời vào 16/04/2024
Dear Guest, thank you for your feedback we will work with the hotel staff to improve upon any issues you faced. We hope that you come back and visit us again