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Nhận xét về Toowoomba Central Plaza Apartment Hotel

4.5 out of 5
Toowoomba Central Plaza Apartment Hotel
532-544 Ruthven Street, Toowoomba, QLD

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 421/990 nhận xét" "
Đánh giá 8 - Tốt. 398/990 nhận xét" "
Đánh giá 6 - Được. 120/990 nhận xét" "
Đánh giá 4 - Kém. 38/990 nhận xét" "
Đánh giá 2 - Tồi. 13/990 nhận xét" "

8,4/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Joanne

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Peter B trả lời vào 29/04/2024
Dear Joanne,Thank you for choosing to stay with us during your visit to Toowoomba. We are happy that you had a positive experience.We appreciate your feedback and look forward to welcoming you back in the future. Safe travels to your next destination.Kind Regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

4/10 - Kém

Rajiv

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location but the room didn’t look like the picture. It was a very sub standard room for the price.
Lưu trú 1 đêm vào Tháng 4, 2024
Peter B trả lời vào 15/04/2024
Dear Rajiv,Thank you for sharing your feedback. We are sorry to hear that your room did not meet your expectations or reflect the standards we aim to uphold. We appreciate you bringing this to our attention, and we are currently reviewing the discrepancy between our promotional images and the actual room you received. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience on your next stay.Kind regards, Guest Services, Toowoomba Central Plaza Apartment Hotel

10/10 - Xuất sắc

MELISSA

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We really enjoed being able to walk to the shoppiing centre, choices for cafes and restaurants.
Lưu trú 4 đêm vào Tháng 3, 2024
Peter B trả lời vào 15/04/2024
Dear Melissa,Thank you for choosing Toowoomba Central Plaza Apartment Hotel for your stay. We're pleased that you enjoyed the convenience of our location, with easy access to the shopping centre and a variety of cafes and restaurants.We hope your journey continues safely, and we look forward to welcoming you back in the future.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

8/10 - Tốt

Kurt

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location
Lưu trú 1 đêm vào Tháng 3, 2024
Peter B trả lời vào 02/04/2024
Dear Kurt,Thank you for taking the time to review Toowoomba Central Plaza Apartment Hotel. We're pleased you had a positive experience overall. Kind regards,Guest Services Toowoomba Central Plaza Apartment Hotel

8/10 - Tốt

Kristy

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The carpets needs to be cleaned or replaced very stained. Our 36 week pregnant daughter and granddaughter had to wait for 40 minutes for the elevator to get to level 9. It was my wedding day and this caused a lot of stress and being behind schedule. Due to only one elevator working and the cleaning staff using the same elevator.
Lưu trú 2 đêm vào Tháng 3, 2024
Central Apartment Group Customer Service trả lời vào 23/03/2024
Thanks for the feedback Kristy. With the change of management, we are endeavouring to improve all the time. Unfortunately the elevator breakdown was due to vandalism which has now been repaired. We apologise for any inconvenience and thank you for staying with us.

10/10 - Xuất sắc

Michael

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property was in a central location. Walking distance to Queens park and across the road from the Empire Theatre. Reception staff were accommodating and helpful. Easy check in and underground secure car park.
Lưu trú 1 đêm vào Tháng 3, 2024
Central Apartment Group Customer Service trả lời vào 23/03/2024
Thanks Michael for staying with us and for your feedback.

8/10 - Tốt

Kylie

Great location nice staff
Great service from the front desk staff. The location is perfect, we parked the car and left it there all weekend as everything was walking distance. Downside is the bathrooms need an upgrade as they have a lot of build up, no aircon in the bedroom and the beds are only queen sized and are hard. Close to some amazing restaurants.
Lưu trú 3 đêm vào Tháng 2, 2024
Peter B trả lời vào 28/02/2024
Dear Kylie,Thank you for staying with us and for taking the time to share your feedback. It's wonderful that our front desk staff provided great service and that you found our location ideal for exploring the area on foot, enhancing your weekend experience.We appreciate your observations regarding the bathrooms, the absence of air conditioning in the bedroom, and the comfort of our beds. Your feedback is invaluable as we continually strive to improve our guest experience. Rest assured, we are looking into these matters.It's pleasing also that our proximity to amazing restaurants added to the enjoyment of your stay. We hope to welcome you back, offering an even more comfortable and enjoyable experience next time.Kind regards,Guest Services, Toowoomba Central Plaza Apartment Hotel

10/10 - Xuất sắc

Michelle

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay. Very friendly and accommodating staff. Would stay there again
Lưu trú 2 đêm vào Tháng 1, 2024
PeterB trả lời vào 31/01/2024
Dear Michelle,Thrilled to hear you had a wonderful time and that our staff made your stay even more enjoyable. Looking forward to welcoming you back for another great experience. Safe travels to your next adventure!Kind regards,Guest Services, Toowoomba Central Plaza Apartment Hotel

6/10 - Được

Paul

Thích: Sạch sẽ
www
Great to stay in Toowoomba City. The bathroom, while clean, was tired with a step over shower. Aircon only in living room not bedroom.
Lưu trú 2 đêm vào Tháng 1, 2024
PeterB trả lời vào 31/01/2024
Dear Paul,Thank you for choosing to stay with us. We appreciate your feedback regarding the bathroom and air conditioning. It's good that you found our location great and the bathroom clean, but we apologise for any inconvenience caused by the step-over shower and the lack of air conditioning in the bedroom. Your feedback is valuable to us as it helps us improve our services. We hope to welcome you back in the future for a more comfortable stay.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

10/10 - Xuất sắc

Fiona

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I really valued the staff!! Stayed here post-surgery as I couldn't mobilise at home. The staff were all extremely helpful, respectful & friendly. They were all ready to help whenever they saw me, They even went out to buy a new shower chair for me to use as they were not happy with the one they had in storage. I couldn't be more happy with the service. Thankyou all ♥️
Lưu trú 4 đêm vào Tháng 1, 2024
PeterB trả lời vào 31/01/2024
Dear Fiona,Your heart-warming words brighten our day! It's great that our team could support and assist you during your stay, especially after your surgery. Your appreciation for their efforts means a lot to us. Wishing you a smooth and speedy recovery, and we hope to see you again under happier circumstances!Kind regards,Guest Services, Toowoomba Central Plaza Apartment Hotel

10/10 - Xuất sắc

Myles

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Great place, will stay again
Lưu trú 1 đêm vào Tháng 1, 2024
PeterB trả lời vào 31/01/2024
Dear Myles,Thank you for choosing to stay with us and for your perfect score! We're delighted that you had a great experience and are considering staying with us again. Your satisfaction is our top priority and we're thrilled that we met your expectations. Safe travels to your next destination and we look forward to welcoming you back!Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

6/10 - Được

Kerri and Brendon

Thích: Sạch sẽ
Ok
Great location inner city, but very small room. Would have been ok if only staying one night. Bathroom could do with a refresh, and a good clean. No view from our room, but was cheap enough.
Lưu trú 3 đêm vào Tháng 10, 2023
PeterB trả lời vào 16/01/2024
Dear Kerri and Brendon,Thank you for staying with us and for your honest feedback. We're glad you appreciated the central location. We apologise for the room size and the bathroom. Your comments help us improve, and we'll address these areas with out team.Safe travels, and we hope to serve you better in the future.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

8/10 - Tốt

Adam

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Peter B trả lời vào 09/01/2024
Dear Adam,Thank you for choosing to stay at Toowoomba Central Plaza Apartment Hotel and for taking the time to leave a ratingWe appreciate your feedback and are pleased to see that you enjoyed your stay overall. If there are any specific comments or suggestions you have to help us improve and earn that extra star, please feel free to share.We hope that you had a wonderful holiday season and wish you a fantastic year ahead. Should your travels bring you back to Toowoomba, we'd be delighted to welcome you again.Safe travels to your next destination.Kind Regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

8/10 - Tốt

Aaron

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Peter B trả lời vào 01/01/2024
Dear Aaron,Thank you for your feedback and your 4-star rating. We are glad that you had a good stay. We appreciate your support and your loyalty.We hope that you had a wonderful Christmas and we wish you a fabulous New Year ahead. We hope to see you again soon.Kind Regards, Guest Services

4/10 - Kém

Whitney

Lưu trú 3 đêm vào Tháng 12, 2023
PeterB trả lời vào 31/01/2024
Dear Whitney,I notice your review rating of 2 out of 5 suggests you may have had concerns during your stay. We sincerely want to understand and address any issues you encountered. Could you please share more about your experience? Your feedback is invaluable in helping us improve. We hope to have the opportunity to better serve you in the future.Kind regards,Guest Services, Toowoomba Central Plaza Apartment Hotel

8/10 - Tốt

JoJo

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was a very comfortable place to stay and quite roomy. My only complaint really was the shower didn't look like it had been cleaned as there was soap scum on the glass. Also, the milk supplied was off, however it was over the Christmas public holidays.
Lưu trú 2 đêm vào Tháng 12, 2023
Peter B trả lời vào 01/01/2024
Dear JoJo,Thank you for your feedback and your 4-star rating. We are pleased to hear that you found our place comfortable and roomy. We apologise for the shower and the milk issues. We appreciate you letting us know, and we will make sure to improve our cleaning and quality standards.We hope that you had a wonderful Christmas and we wish you a fabulous New Year ahead. We hope to see you again soon.Kind Regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

8/10 - Tốt

Murray

Lưu trú 2 đêm vào Tháng 12, 2023
PeterB trả lời vào 18/12/2023
Dear Murray,Thank you for choosing to stay with us. We appreciate your feedback on Toowoomba Central Plaza Apartment Hotel. Your high rating motivates us. Safe travels, and we look forward to hosting you again in the future.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

10/10 - Xuất sắc

Glen

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Great
Lưu trú 2 đêm vào Tháng 11, 2023
PeterB trả lời vào 27/11/2023
Dear Glen,Thank you for choosing to stay with us and for your excellent rating on Wotif. We're thrilled that you found your stay to be great and we hope to welcome you back in the future.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

6/10 - Được

Gurudutt

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient Location and Parking
Lưu trú 1 đêm vào Tháng 11, 2023
PeterB trả lời vào 13/11/2023
Dear Gurudutt,Thank you for choosing to stay with us and for your positive review. We are happy that you found our location and parking convenient and that you had a smooth check-in and check-out process. It was a pleasure to have you as our guest and we hope to see you again soon.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotels

8/10 - Tốt

Rob

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 11, 2023
PeterB trả lời vào 13/11/2023
Dear Rob,Thank you for choosing to stay with us and we appreciate your feedback. If there are specific aspects you enjoyed or any suggestions for improvement, feel free to share. Travel safely, and we hope to welcome you back.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

6/10 - Được

Lene

Khách đi công tác
Thích: Tiện nghi phòng
Không thích: Sạch sẽ
Lưu trú 2 đêm vào Tháng 10, 2023
PeterB trả lời vào 05/11/2023
Dear Lene,Thank you for your review. We are glad that you chose to stay with us and we appreciate your feedback. We are sorry to hear that your stay was not completely satisfactory and we would like to know more about your experience. Please let us know what we can do to improve our service and facilities.We hope to have another opportunity to welcome you back and provide you with a better stay.Kind Regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

6/10 - Được

Steven

PeterB trả lời vào 27/11/2023
Dear Steven,Thank you for choosing to stay with us in Toowoomba. We appreciate your feedback and the rating. If there are specific aspects you'd like to share for improvement, please feel free to let us know. Your input is important to us, and we hope to have the opportunity to enhance your experience in the future.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

8/10 - Tốt

Nis, Albany Creek

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The TV had a terrible sound and not the best!
Lưu trú 4 đêm vào Tháng 10, 2023
PeterB trả lời vào 05/11/2023
Dear Nis,Thank you for sharing your experience. We appreciate your feedback regarding the TV sound, and we apologise for the inconvenience you faced. We'll look into improving this aspect to ensure a better stay in the future.Kind Regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

10/10 - Xuất sắc

Ronald J

Thích: Sạch sẽ, tiện nghi phòng
Well being
Close to services and local attractions
Lưu trú 2 đêm vào Tháng 10, 2023
PeterB trả lời vào 23/10/2023
Dear Ronald J,Thank you for choosing to stay with us and for your perfect score review. We are thrilled to know that you appreciated our proximity to services and local attractions. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

8/10 - Tốt

Philip

Thích: Sạch sẽ, tiện nghi phòng
Mini Holiday
Comfortable stay, great position, within walking distance to most things.
Lưu trú 3 đêm vào Tháng 10, 2023
PeterB trả lời vào 12/10/2023
Dear Philip,Thank you for choosing to stay with us at our Toowoomba hotel. We appreciate your feedback and your visit.We're pleased that you had a comfortable stay and found our location convenient for exploring Toowoomba on your holiday. Your comments are important to us, and we aim to make your next stay even more enjoyable.Travel safely to your next destination, and we look forward to welcoming you back.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

8/10 - Tốt

Alina

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The staff and location were excellent, and the room itself was clean and functional. We really enjoyed our stay. We want to note that the shower door and framing plus the kitchenette sink are in desperate need of replacement, however, as they are mouldy and rust stained.
Lưu trú 2 đêm vào Tháng 9, 2023
PeterB trả lời vào 05/10/2023
Dear Alina,Thank you for your kind words and your honest feedback. We are glad that you enjoyed our staff, location, and room. We apologise for the inconvenience caused by the shower door and the kitchenette sink. We appreciate you bringing this to our attention. We will take immediate action to fix these issues and improve our facilities.We hope you had a wonderful time in Toowoomba and we look forward to seeing you again on your next visit.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

10/10 - Xuất sắc

Elaine

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We loved our stay. We stayed in a 3 bedroom apartment on the top floor.
Lưu trú 1 đêm vào Tháng 9, 2023
PeterB trả lời vào 03/10/2023
Dear Elaine,Thank you for taking the time to leave a 5-star review for your recent stay at our Toowoomba Hotel. We appreciate your feedback and are delighted that you loved your stay.Thank you for choosing us, and we look forward to welcoming you back on your next visit to Toowoomba.Kind Regards,Guest ServicesCentral Apartment Group

6/10 - Được

Belinda

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The property was in a great location with easy access to everything. The apartment was very run down and dated, it would definitely benefit from a coat of paint and new carpets. The carpets especially were filthy.
Lưu trú 2 đêm vào Tháng 9, 2023
PeterB trả lời vào 28/09/2023
Dear Belinda,Thank you for your feedback regarding your stay. We appreciate your comments about our location and easy access. We regret however, that the apartment did not meet your expectations in terms of cleanliness and upkeep. Your feedback about the need for a fresh coat of paint and new carpets has been noted. We are committed to improving our facilities and services based on guest feedback.We hope that despite these issues, you will consider staying with us again in the future.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

2/10 - Tồi

Daryl

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The room was filthy
Lưu trú 2 đêm vào Tháng 8, 2023
PeterB trả lời vào 04/09/2023
Dear Daryl,It is very unfortunate that you encountered an unclean room during your stay. Please accept our sincere apologies for any inconvenience and discomfort this may have caused you. Our goal is to provide our guests with clean and comfortable rooms, but we acknowledge that sometimes we may fail to meet our expectations. Your feedback is valuable to us, as it helps us identify the areas that need improvement. We have notified our staff about this issue and they will take care of it as soon as possible. We hope that you had a pleasant stay at Toowoomba despite this shortcoming and we hope that you will give us another chance to serve you better in the future.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

8/10 - Tốt

Malcolm

Lưu trú 2 đêm vào Tháng 8, 2023
PeterB trả lời vào 11/09/2023
Dear Malcolm,Thank you for choosing to stay with us on your trip to Toowoomba and for taking the time to leave a review. We appreciate your feedback.We look forward to welcoming you back for an even better experience in the future.Kind Regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

8/10 - Tốt

Kathy

Khách đi công tác
Place is getting a bit tired Towels old and shabby Shower needs a good scrub, pillows need replacing, Just looked tired Staff were friendly Nice to this see a restaurant open downstairs
Lưu trú 1 đêm vào Tháng 7, 2023
PeterB trả lời vào 07/08/2023
Dear Kathy,Thank you for your feedback. We are happy that you chose our hotel for your stay in Toowoomba. We value your kind words about our friendly staff and our restaurant downstairs.We apologise for the issues you faced with the towels, shower, and pillows in your room. We are constantly working to improve our facilities and services, and we appreciate your suggestions. We hope to see you again soon and offer you a more satisfying experience. Please travel safely to your next destination.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

8/10 - Tốt

grant

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was clean and tidy. close to everything you need
Lưu trú 1 đêm vào Tháng 7, 2023
PeterB trả lời vào 27/07/2023
Dear Grant,Thank you for your great review. We are pleased that you found our room clean and tidy and liked our location. We hope you enjoyed your time in Toowoomba and we would love to see you again soon.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

10/10 - Xuất sắc

margaret

Thích: Sạch sẽ, tiện nghi phòng
Happy
Enjoyed our stay. Free parking a bonus. Great location close to every thing.
Lưu trú 3 đêm vào Tháng 7, 2023
PeterB trả lời vào 26/07/2023
Dear Margaret, Thank you for your excellent review and rating. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our free parking and great location. We are grateful for your kind words and compliments and look forward to seeing you again soon for another fabulous stay. Kind regards, Guest Services, Toowoomba Central Plaza Apartment Hotel

4/10 - Kém

Louise

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Could do with a Reno or a good clean. They only provide one pillow as flat as a pancake. Luckily they managed to find some spare pillows but if they were full I wouldn’t have liked our chances. The Burke and Wills next door is so much nicer and funnily enough cheaper.
Lưu trú 1 đêm vào Tháng 6, 2023
Manager trả lời vào 16/06/2023
Louise, we appreciate your review. This helps us to improve our services. We are currently looking and some upgrades. I understand I delivered two extra pillows to your room. They are usually in the wardrobe but housekeeping had taken them for cleaning and had not replaced, apologies

10/10 - Xuất sắc

Russell, AUCKLAND

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location in centre of town and close to restaurants etc.
Lưu trú 3 đêm vào Tháng 6, 2023
Manager trả lời vào 16/06/2023
Thanks Russell. We are fortunate to be located on the main street of Toowoomba

10/10 - Xuất sắc

Ravindra

Lưu trú 1 đêm vào Tháng 6, 2023
PeterB trả lời vào 17/07/2023
Dear Ravindra,Thank you for taking the time to leave a review of your stay. We are delighted that you rated your experience 5 out of 5. We appreciate you stayig with us and hope to have the pleasure of welcoming you back soon.Kind regards,Guest Services,Toowoomba Central Plaza Apartment Hotel

8/10 - Tốt

Ivan

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
clean and tidy
Lưu trú 2 đêm vào Tháng 6, 2023
Manager trả lời vào 16/06/2023
Thank you for your kind reviewHope to see you again soon

6/10 - Được

Peter

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
The freezer was totally frosted up. There were not enough clothes hook and towel rails in the bathroom.
Lưu trú 2 đêm vào Tháng 6, 2023
Manager trả lời vào 16/06/2023
Peter, thanks for taking the time to review your stay. We have spoken with housekeeping to ensure all fridges as defrosted regularly.

6/10 - Được

James

Đi cùng gia đình, Đi cùng bạn đồng hành
Không thích: Sạch sẽ
Still a good place. But we stayed in one of the penthouse apartments and it could do with a bit of a refurb. Clearly showing signs of age in the equipment and the cleaning was not up to scratch for something in that price range. Staff friendly and very helpful, just a tired building that I wasn’t expecting for the price.
Lưu trú 2 đêm vào Tháng 6, 2023
PeterB trả lời vào 06/06/2023
Hi James,Thank you for sharing your feedback on your recent stay with us in Toowoomba. We're glad that you found our staff friendly, however, apologise for any inconvenience caused by the condition of your room. We understand that it didn't meet your expectations in terms of furnishings and cleanliness.We value your comments and will work towards enhancing the experience for our guests.We appreciate your patronage and hope to have the opportunity to provide you with an improved experience in the future.Best regards,Guest servicesToowoomba Central Plaza Apartment Hotel

10/10 - Xuất sắc

Dennnis

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was centrally located which made easy walking access to other venues
Lưu trú 1 đêm vào Tháng 4, 2023
PeterB trả lời vào 02/05/2023
Dear DennnisThank you for staying with us and for leaving a great rating.We do look forward to your return visit and wish you a wonderful and safe trip home or to your next destination.Kind RegardsGuest ServicesToowoomba Central Plaza Apartment Hotel

10/10 - Xuất sắc

Jye

Lưu trú 1 đêm vào Tháng 4, 2023
PeterB trả lời vào 06/06/2023
Hi JyeThank you for sharing your rating of 5/5!We're glad to hear that you had a positive experience and enjoyed your stay.We look forward to welcoming you back soon for another wonderful stay.Kind Regards, Guest ServicesToowoomba Central Plaza Apartment Hotel

10/10 - Xuất sắc

Nicole

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2023
PeterB trả lời vào 06/06/2023
Hi NicoleWe want to express our heartfelt thanks for your positive review of your recent stay at our Hotel. It means the world to us to know that you had a great experience.Kind regardsGuest ServicesToowoomba Central Plaza Apartment Hotel

6/10 - Được

karen

Lưu trú 1 đêm vào Tháng 4, 2023
PeterB trả lời vào 19/04/2023
Dear Karen,Thank you for taking the time to share your experience with us. We would appreciate it if you could provide us with more details about the issues you encountered, so we can take appropriate action to improve our services.Thank you again for your feedback and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

8/10 - Tốt

John

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 3, 2023
PeterB trả lời vào 19/04/2023
Dear John,Thank you for taking the time to review your recent stay at our hotel. We are glad to hear that you enjoyed your stay and we appreciate your feedback.We hope to welcome you back again soon.Kind regards,Guest ServicesToowoomba Central Plaza Apartment Hotel

8/10 - Tốt

Neil

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Only complaint was no ice tray & restaurant not operating
Lưu trú 3 đêm vào Tháng 2, 2023
PeterB trả lời vào 09/02/2023
HIi NeilThank you for your stay and feedback Sorry about the Ice tray and we are working on getting the restaurant open soonWe hope to welcome you back againKind Regards, Guest ServicesCentral Apartment Group

8/10 - Tốt

Jason

Đi cùng bạn đồng hành
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
The doona cover on the bed was dirty, and had stains on it.
PeterB trả lời vào 06/02/2023
HI JasonThanks for your review. We apologise for the inconvenience you experienced with the doona cover during your stay. Cleanliness is a top priority for us and our team will take steps to ensure all covers are in tip-top condition.We hope that you will consider staying with us again and giving us another opportunity to provide you with a more enjoyable experience.Kind Regards,Guest ServicesCentral Apartment Group.

10/10 - Xuất sắc

Paul

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
all aspects from check in to check out.
Lưu trú 1 đêm vào Tháng 1, 2023
PeterB trả lời vào 23/01/2023
Hi PaulThank you for your excellent review. We are delighted to see that everything was greatWe look forward to your return visitKind Regards Customer ServiceCentral Apartment Group

8/10 - Tốt

Janis, Ferny Grove

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenience
PeterB trả lời vào 18/01/2023
Hi JanisThank you for your great review. We are delighted to see that everything was well received and we welcome you back someday soonKind RegardsGuest ServicesCentral Apartment Group

8/10 - Tốt

Greg

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location for walking to most of the things a visitor to TBa is looking for
Central Apartment Group Customer Service trả lời vào 11/01/2023
Hi Greg,We are so glad you enjoyed your stay.Hope to see you back again soon.

6/10 - Được

Rob

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When you pay good money for a stay in a penthouse you expect it to be first class, alas it was not. The actual floor space and room sizes were great but everything was tired and dated, and the carpeting was a disgrace. The car parking was excellent. Very disappointed
Central Apartment Group Customer Service trả lời vào 11/01/2023
Hi Rob,We apologise that the room didn't meet your expectations. We value your feedback and will pass this on to our team. We hope to see you again soon.Kind Regards,Central Apartment Group.