4/10 - Kém
William
Đi cùng gia đình
17/11/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I want to start by saying, I have never left a bad review before. I understand nothing is perfect and when it comes to hotels have a very open mind. However, this particular room was awful. The floor was covered in dog hair, and was so sticky I walked out of my shoes several times. The only time we took our shoes off was to be in bed. The room smelled like wet dog and the hallway to our room smelled like dog poop the whole stay. The bathroom door was so rotten, I'm not sure how it had the structure to hang on the hinges and it didn't shut. The bathtub didn't drain. I called and asked for 2 fresh towels two times and never got any. There was no breakfast, the hotel website said there was. My bank account was charged three separate transactions. One for the cost of the room, one was for $50, and one for $1. I was told the $50 was a deposite id get back after checkout so it wasn't a loss but should be something I was aware of before it was taken out. I had the room booked from Thursday to Sunday and it was for Blizzard Bash weekend so we just delt with the room, I know that if I would have tried to find a new hotel I would have either paid quadruple, or just wouldn't have found one at all. We decided to just eat one day stay and left the hotel on Saturday.
William
Lưu trú 3 đêm vào Tháng 11, 2025