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2/10 - Tệ
Amélia Véronique
14/09/2026
Thích: Sạch sẽ
Không thích: Nhận phòng, liên lạc, độ chính xác của thông tin nơi lưu trú
Giving one star because the room itself was quite nice and the location was excellent. However, management is absolutely abysmal.
First, I had to reach out to them numerous times to get check-in information. When I finally got a hold of them over the phone, they said they had been trying to contact me but didn't have any contact information, which I know is inaccurate because they had previously messaged me through hotels.com. After multiple back and forth texts, I finally got check-in information 15 minutes prior to check-in time.
The listing states they allow pets for a 96$ fee. However, it does not clarify anywhere that you need to notify the property in advance that you are bringing a pet. Thankfully they accommodated my "last minute request", but this needs to be clarified on the listing.
They require a 450$ security deposit, which they will only accept via e-transfer. They stated it would be refunded within 7 days, but I had to call them numerous time over the following 2 weeks before they finally sent me my refund.
Also quite inconvenient is the fact that building access and use of the elevator requires a fob to get to the correct floor, and only one single one is provided.
Finally, I left something at the property and they never contacted me to let me know, and when I realized it a week later they said it was never found.
Overall terrible communication. Would not recommend unless you want to deal with frustration after frustration.
Lưu trú 2 đêm vào Tháng 8, 2026