Search Hotels Near Torre El Cielo Lookout, Manizales

"This is a thermal water hotel, but upon arrival the whole entire hotel didn't have any thermal water running. It took until late at night to fix the problem, but the pool in my room was empty. Then, the staff had to call maintenance because it was an issue with the pool inside the room. I couldn't use the pool until this morning. The other pools in the common areas were freezing and disgusting. Even the robe they have had some stains on it. I especially requested a quiet cabin, and it was a lot of noise from thr cabin next to me until almost midnight? Then tjis morning the area was the uploading zone for all the supplies coming to the hotel. So a bunch of trucks and staff were making a lot of noise The whole experience was horrific and I couldn't get out of that place fast enough. Did an early check out. On the other hand some of the staff was nice and attentive and tried to resolve all the issues they were having the best they could. HORRIBLE PLACE! and very disappointed as yesterday was my birthday, and I wanted to have a relaxing time."

"Beautiful place and friendly staff"

"The views are really nice, there aren't a lot of things to do in this hotel after the second day you will be very bored. Very minimal amenities, the whirlpool have heaters but you have to plan ahead as they don't turn them on unless you ask them to. During our last two days a storm knocked down power, and although they have a generator they purposely turn it off at 10 PM which leaves every hotel guest completely in the dark with no power, no internet, and no air. It was very hard to sleep the last two nights as there's no AC in any rooms and the fan did not work. "

"Everything about our stay here was ideal. The staff was extremely friendly. We had plenty of privacy. The hot tub was amazing. The bed was comfortable. The food was incredible. The list goes on and on. It was a very enjoyable stay and we would definitely recommend Atardeceres del cafe to others."

"Have been going for a few years on visits to Colombia. Staff is friendly and helpful. Hotel clean and in nice neighborhood. Could update breakfast offerings."

"Amazing place, we will come back!"

"Want your vacation ruined — this is the place for you! I am absolutely seething with fury after my experience at this so-called hotel. If there were a way to give this place negative stars, I would do it without hesitation. From the moment we arrived, it was a complete disaster. We arrived with a confirmed booking, tired and expecting a smooth check-in, only to be told — with shocking indifference — that they “couldn’t find” our reservation. No apology, no urgency, no accountability. Just shrugs. What followed was hours of our time completely wasted while they did absolutely nothing meaningful to fix their mistake. Instead of taking responsibility, they pushed us out the door by calling a cab (which, by the way, they did NOT pay for), and sent us to some “friend’s hotel” as if that was an acceptable solution. It wasn’t. Not even close. The place they sent us to was beyond unacceptable — it was honestly disgusting. The room had no window, no fridge, no AC. The fan was filthy, clearly never cleaned, just blowing around stale, foul air. The smell in the room was unbearable — thick, suffocating, and impossible to ignore. The bathroom? Even worse. There was someone else’s hair in there, no proper ventilation, and to make it even more absurd, there’s a literal window from the tiny bathroom straight into the bedroom. So if someone uses the bathroom (and yes, let’s be real), everything — sound, smell, all of it — goes directly into the sleeping area. Zero privacy. Zero hygiene."

"Ok"

"Excellent place to stay. Staff was extremely helpful and were eager to go the extra mile to take care of us."