2/10 Terrible
TB, Miami
14 Feb 2020
Disliked: Staff & service, amenities
This was a nightmare i booked in the evening and recieved confirmation. I arrived within checkin period. The place was pitch black completely dark as if shut down. front gate was chained locked. I attempted to knock and use intercom no response from place itself , no response at all. I attempted to call multiple times kept going to voice mail. Devastated and stranded because treasure beach is in the middle of nowhere in the middle of the night i was left to scramble find somewhere to go after in the night as i was already tired and just wanted to finally rest in my accommadation. I was previously at another hotel the day before and had a wonderful time i regret my decision to leave that first property to explore others. After much debate with the inital customer care rep..hotel also didnt answer tjeir calls .i was able to get my full refund from the manager from travel website who understood my distress and the precarious position i was left in. Later that night i recieved a call after checkin period ended just saying hotel was not available for me. Another poor move on behalf of the hotel no reason was given just simply that. Although the outside looked well kept and pictures online im not sure what is in there .but i will never try to go there again and i hope they never leave another person stranded at least answer the phone!
TB
Stayed 1 night in Jan 2020