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"Very disappointing check-in experience. We received no access code or clear self-check-in instructions before arrival and were left outside for almost an hour with our young child. We repeatedly called and messaged the property via WhatsApp, but received no response. Even Expedia tried to contact the property for us. When someone finally answered, instead of apologising or helping calmly, he blamed me for not providing an exact arrival time and spoke to me in a very rude and confrontational...

"I stayed in Heidelberg for 6 days and this is a perfect location in between tourist and local areas. Easy to access via tram/train/bus, and supermarkets and restaurants are all within walking distance. The room is in classic homey design, clean and well equipped with basic cooking equipment, also a floor fan is provided. The check-in instructions are very clear and easy, and I’m always greeted by friendly staff time to time."

"Gerne wieder Gute Lage Nicht weit vom Zentrum und Hbf Schöne Zimmer"

"Great working A/C which is rare in Germany. Comfortable. Cappacino machine was a nice touch Host was nice and helpful. A small parking lot was free, we got a space."