Khách sạn Urbana

"The carpet throughout the property was in desperate need of cleaning / replacing. Hardly any electric outlets for charging phones, laptops etc. Trash cans outside were running over. On a good note, even though I never had breakfast, it looked like a good selection of breakfast items."

"It’s an older property that appears to have been updated at some point in the past. Overall I would only rate it as a 2 star property. Also, not at all a good value for what we had to pay. I would not stay there again."

"We did not get the room type we booked. Hotel did not adjust room to correct it and brought pull away beds and we could not walk in our room."

"Clean room. Helpful staff"

"Overall, our stay was good. The room was clean, comfortable, and well-maintained. We stayed for 4 days and 3 nights. Unfortunately, housekeeping only came once, around 9:00 a.m. Since we had just woken up, we asked them to come back later, but they never returned for the remainder of our stay. The complimentary breakfast was decent, but it lacked variety. The same sausage patties were served every morning, one of the waffle machines was out of order, which created long lines, and the orange...

"The staff is very friendly. The rooms are old and could use some new tubs, but they were clean."

"Front desk Karen was rude and aggressive. She told me that since there was a fire in the laundry everything is messed up. I asked for luggage cart and told me to look on all the floors first a luggage cart. I said thanks for helping the handicapped. There never was a luggage cart. Absolutely rude"

"Great Hotel and service"

"The hotel was clean overall. The front desk staff was very friendly and welcoming, and the complimentary continental breakfast was good. My main concern was safety. A sign at the front entrance said the hotel was not responsible for vehicle theft or items stolen from vehicles, which made me uneasy about parking there. Overall, the friendly staff was a plus, but the parking lot security concerns would make me hesitate to stay again."

"Staff friendly and helpful"

"The water was shut off for about one hour and we were not told anything about it. We had to use our bottled water to rinse out the shampoo in our hair. That was a huge disappointment. We were getting ready for a concert and had zero warning until we asked"

"The place is really old and run down. Our personal room had ripped curtains, cracked tiles on the floor. The toilet was broken and wobbles. Couldn't even use the pull out bed. It had a huge red stain on the mattress and was loaded with potato chip crumbs."